ACN Group, Inc currently provides physical therapy and chiropractic utililization management and claims processing for UnitedHealth Group. Recently I attended a meeting with ACN  in Minnesota. The purpose of this meeting was to learn more about ACN's utilization management tools and to assist ACN  in better understanding what physical therapy providers need and want to ease the process of doing business and to foster the best possible outcome for the patient.

 If you have any information regarding your experiences with doing business with ACN, I welcome your comments.

It is only through your input that I can fully understand the impact that ACN's current business practices are having in Virginia and in turn articulate that information to ACN.

ACN is making an attempt at improving communication with providers via remodeling their current provider portal. As of August 27th the new tools will be in place to allow your to view notification update reminders and a message center.

Thanks in advance for your input.

Angela S. Brooks, PT

VPTA Payer Relations Specialist

AngelaSBrooks@...