Hello Steph

Thanks for bringing this to our attention.

It does look like an interesting resource and it's important that Patient Voices
should be set in the wider context of what's going on in the NHS and elsewhere.

It's encouraging that people are now recognising the value of stories - we just
need them to see the additional value of our particular stories!!

Our experience of working with the Institute was that they expected the stories
to convey particular messages and were disappointed when they didn't get quite
the stories they wanted ... often a tricky balancing act for us, but possibly
reflects a tendency to gather only particular sorts of evidence, or only the
evidence that supports a particular hypothesis or only the evidence that is
important to the interviewer/researcher rather than the authentic evidence of
experience that many of the stories reveal in relation to what matters to
patients/carers/clinicians.

We'll see if we can order a copy anyway!

all good wishes

pip



--- In patientvoices@yahoogroups.com, "stephstanwick" <stephstanwick@...> wrote:
>
> I cam acros this resource recently its a booklet produced ny the NHS
Institute for Innovation and Improvement - its quite a good learning resource
and I got it for my Consultant Prasctitioners Trainees. The reason for bringing
it to everyones attention is that it talks about capturing stories, identifying
emotions, (emotional mapping) finding touch points etc. At our weekend we
discussed the unique selling point for the Patient Vopices stories but I think
this is well presented whtever you might think about the way it broadens stories
etc. and its a good context against which to understand the processes that are
in the NHS at the moment - worth thinking about too in view of our taking
further the ideas and future for Patient Voices and positioning it in the wider
NHS
> anyone else seen this yet?
> Steph
>