I cam acros this resource recently its a booklet produced ny the NHS Institute
for Innovation and Improvement - its quite a good learning resource and I got it
for my Consultant Prasctitioners Trainees. The reason for bringing it to
everyones attention is that it talks about capturing stories, identifying
emotions, (emotional mapping) finding touch points etc. At our weekend we
discussed the unique selling point for the Patient Vopices stories but I think
this is well presented whtever you might think about the way it broadens stories
etc. and its a good context against which to understand the processes that are
in the NHS at the moment - worth thinking about too in view of our taking
further the ideas and future for Patient Voices and positioning it in the wider
NHS
anyone else seen this yet?
Steph