It will be interesting to see what you think of it.
At one level its a tollkit which over simplifies things and I don't think airs
the pitfalls or the difficulties - particulalry the stories and the authentic
voice, and yes they are geared to experience based design approaches so linked
to a particular service and particular topics I think. - but it does help
provide a wider spectrum for clinicians to think about before reaching for the
mandatory survey! I also think it makes a good discussion point for the kind of
coaching I am doing. some thing you can have a good discussion about without
coming across as 'looney lefty' its suddenly OK to talk about stories.
I guess the reflection for Patient Voices is how to build on the wave and get
across your own uniqueness.
PS you need someone with an NHS email to get you a copy - otherwise its very
difficult so Paul springs to mind?
Steph