Hmmm. When I tried to log in so that I could order a copy... it wouldn't let me create a new profile. I suspect you may have to be part of the NHS in order to get hold of a copy... unless anyone else can discover how to do this!

suggestions welcome.

pip

<stephstanwick@...> wrote:
>
> I cam acros this resource recently its a booklet produced ny the NHS Institute for Innovation and Improvement - its quite a good learning resource and I got it for my Consultant Prasctitioners Trainees. The reason for bringing it to everyones attention is that it talks about capturing stories, identifying emotions, (emotional mapping) finding touch points etc. At our weekend we discussed the unique selling point for the Patient Vopices stories but I think this is well presented whtever you might think about the way it broadens stories etc. and its a good context against which to understand the processes that are in the NHS at the moment - worth thinking about too in view of our taking further the ideas and future for Patient Voices and positioning it in the wider NHS
> anyone else seen this yet?
> Steph
>