excelcentre : Message: 卓越生命週刊：完善的互動式溝通

卓越生命週刊
Excel Your Life Newsletter: June 26 2004

讓你提升你自己的生命而發行的電郵週刊...

Content:

I. From the eDesk of Dr. Keith To

II. Weekly Cut & Paste: 完善的互動式溝通

III. You Can Attend: DiSC銷售掌控 DiSC Sales Mastery

IV. My Personal Development Tips: Top 5 Questions When You Have a Dream

V. Subscribe to our "Quote for Your Soul" Service

VI. Tell a Friend

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I. From the eDesk of Dr. Keith To

Hi and welcome again.

1. 大多數人都懂得說話，但並非每一個人都會溝通，溝通

(Communication)在拉丁文中原涵「共享」(Share)之義，故若彼此無

法同享，就不是溝通的真諦。本期的 Weekly Cut & Paste 文章，

為你進一步演繹溝通的真諦，希望你能喜歡，並能從中得益。

2. 很久沒有送書了，去年我們每月送出一本經典的電子書，大家

的反應也十分好，過去幾個月我在搜尋好的電子書，用以回饋各

位朋友，下星期我將送給大家一本很不錯的經典書籍，它是全

球有史以來銷量排名第五的好書，一本我反覆看過好幾次的佳作

，它的好處是用字簡單（它原意是一本兒童書籍！），但卻極具

啟發性，敬請留意本刊下期。

3. NLP Master Practitioner 剛於上週末開課，我衷心希望各同學

能於未來一年做到一個真正 Master，真正地Master自己！

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II. Weekly Cut & Paste: 完善的互動式溝通

作者：不詳

我們總以為有耳朵眼睛就可以溝通了，事實上，溝通(Communication)

是人際中最困難的部分。

溝通(Communication)在拉丁文中原涵「共享」(Share)之義，故若彼此

無法同享，就不是溝通的真諦。

「溝通」並非僅是你說清你的觀點、我言明我的觀點而已，必須是

雙方觀點能夠有所交集且達到共識，否則根本稱不上是溝通。然而

我們總是用「我以為(Assume)……」來先行假設，以為對方已經知

道自己的意見，以為自己不必說明原委，反正你「應該」已經知道

的念頭，是造成誤解(Misunderstanding)的最大原因，這也是溝通最大

的困難點。

這是一對結褵五十年的美國夫妻所發生的故事。

在美國每一對夫妻結婚就有一對多夫妻離婚的今天，能夠攜手共度

五十年是相當值得稱羡的事情。因此在金婚紀念日當天，州長、參

議員紛紛前往慶祝會，為這對長壽又恩愛的夫妻祝福。當天晚上，

這對夫妻一如平日的睡前習慣，吃烤麵包、喝奶茶，當先生如往昔

般將最外兩側的兩片烤麵包皮拿給太太，太太卻哭了起來，不明究

理的先生問起原由，太太哭著說：「居然在這樣值得紀念的日子，

你仍將最外側、最壞的兩片麵包皮給我。」

原來太太認為那是最差的部分，殊不知先生卻認為那是最可口的部

分，自己捨不得吃，把僅有的兩片留給太太。然而由於欠缺溝通，

五十年後才明瞭一切。這樣的事常常發生。如果當年先生懂得問，

或者太太懂得說，這樣的心事就不會藏了五十年。

職場上性騷擾有時也是這樣發生的，根據台灣TVBS週刊的調查，

將近 84.9%的女性工作者都認為自己曾遭受語言上的性騷擾，其實

如果覺得別人的言語，令自己不舒服，一定要提出自己不悅的感受

，請對方停止這些不適當的言語，若對方仍我行我素，這才是所謂

的語言性騷擾。但很多人往往沉默以對，甚至假意附和，不直接表

達自己的感受，語言性騷擾的問題多是這麼來的。所以若自覺受到

騷擾，一定要勇於溝通。

我在加拿大任職時，旗下員工來自世界各地，多種文化(Multi-culture)

薈萃，宛如聯合國，因此難免有些私人忌諱會因缺少事前溝通而出

問題。例如，以豬為造型的存錢筒在我們眼中再平常也不過，但若

在回教徒面前拿出來展示，會被認為是對回教徒的侮辱，或許你不

認為這有多嚴重，但同樣的事對不同的人意義也不同，這些都必須

透過溝通才能有所認知。

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III. You Can Attend: DiSC銷售掌控 DiSC Sales Mastery

從適應客戶來提升業績！

大部分銷售人員都說會這樣做，但真正這樣做的人可說少之又少。

銷售人員每天不自覺地以自己慣性的銷售方法，向不同的客戶推銷

，想象一下，你是在期望客戶適應你的推銷模式，而非你在適應客

戶的購買模式，這亦是不少未能成功成交的原因。

DiSC銷售掌控教授你首先瞭解客戶的行為取向類型，繼而以他的類
型來進行推銷，令他覺得與你一見如故，在非常投契的氣氛下達成
交易，取得成果。

在本課程中，你將學會：

1. 如何通過提升適應能力來提升生意，增加收入？
2. 如何快速發現你的客戶的購買模式？
3. 如何輕易地運用DiSC®來配合客戶？
4. 如何使用DiSC®銷售策略來成功進行單對單銷售？
5. 如何運用DiSC®來強化你的銷售函件的威力？
6. 如何應用DiSC®來同時向多位客戶集體銷售，而令每一位也能滿意
而歸？

你將無需放棄你慣常銷售方法，你更不用重新學習另一套艱深複雜的
推銷程序，你只是從本課程中完全瞭解人性的差異，並以之來提升成
交的能力。

在２１世紀，差不多任何行業也能電腦化，但只有銷售仍然是通過人
與人交流而達成的，能掌握人性特質的知識，是令你脫穎而出，勝過
競爭對手的絕佳法門！

本課程將令你完全體會成功銷售的最重要一課：

世上根本沒有最佳的銷售方法，只有配合客戶購買模式才是最有
效的方法。

講者：陶兆輝博士

日期：13/Jul/2004 - 03/Aug/2004
上課時間：Wed: 7:30pm – 9:30pm

學費：HK$1,600
如果你於６月３０日前報名，你可獲得HK$200折扣優惠！
查詢或報名：2788-5305 Ms. Sarah Wong

主辦單位：生產力促進局

網頁：

http://www.hktrainingonline.com/chi/training/detail.cfm?itemcode=40007458&navid=3&sort=0&idnav=99

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IV. My Personal Development Tips: Top 5 Questions When You Have
a Dream

by Dr. Keith To

Everybody has dream. You dream is something you really want to have. It can

be anything. Before you go ahead and invest your time, money and effort in

achieving your dream, ask yourself the 5 questions below. They will save you

time, money and effort that you can invest in some other thing else.

1. What is Your Highest Priority Now? Does your dream conflict with your

priority or in line with it?

2. Is This Really Your Dream, or Someone Else's? Is this what you really

want or just something you should do it? Is achieving this dream will give you

joy or this is a duty or part of your responsibilities?

3. What Do You Get From Your Dream? Make them as specific as possible.

If you can't tell the benefits of your dream, you might either waste your time in

doing it or you might not be able to find enough motivation to get it done. Write

down all the benefits you can think of. This will become your strongest motivator

on your way to achieve your dream.

4. What Can be Done to Achieve Your Dream Today? Don't delay. Start

doing something today. Something which do not get started will never be

completed.

5. Do You Really Want to Accomplish Your Dream? Accomplishing your

dream might mean hardwork and stress. Do you still want to accomplish it? Will

you give up before you complete it? If you are not sure, don't start it.

Some of the original concepts come from Mr. Keith Varnum.

####################

Get more Free Personal & Business Improvement articles by
subscribing to our Free Excel Your Life Ezine. Send a blank email to
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This article is written by Dr. Keith To, Certified RCC Instructor of the Worldwide

Association of Business Coaches and Certified Trainer of the
Association of Coaching and Training.

Dr. Keith works with successful people and helps them to achieve even

more in their lives, their careers and their businesses. Go to

www.keithto.com and www.ExcelCentre.net to get more free information

to improve yourself and your business.

You are welcomed to circulate this article to anyone you like. But

you must not change anything and must include the above

information of the author.

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V. New Quote for Your Soul Daily Message Service

Quote for Your Soul is a great free service from www.keithto.com.

Everyday you receive a great quote from us through email. The quote

are inspiring and energizing.

Subscribe simply by sending a blank email to
quote4soul-subscribe@yahoogroups.com.

You will be glad to do so.

Subscribe Now by sending a blank email to
quote4soul-subscribe@yahoogroups.com.

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VI. Tell a Friend

Please kindly help us by introducing your friends to our newsletter. Tell

your friend about this free newsletter and you email their email

addresses to us. It is just that simple to help both us and your friends.

mailto:keithto@...?subject:IntroduceAFriend

To thank for your help, we have arranged a free gift for you. If you help us

to refer a friend to our newsletter, you will get a Free Ebook, As a Man

Thinketh. This is a fantastic book written by James Allen nearly 100

years ago.

The teachings in this book had influenced so many contemporary writers
like Norman Vincent Peale, Denis Waitley and Tony Robbins.
It is difficult to find this book in bookshops nowadays, You can get it
free by just introducing one friend to our newsletter.

Keith To
Your Success Partner
www.keithto.com

www.mental-technology.com

www.ExcelCentre.net

www.BodyMindTherapist.com

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