I have to recommend the FRontline online self taught training programme for
working with difficult situations. Originally intended for working with severe
personality disorder it has now become a self taught learning tool growing
in popularity. It is free to register and you learn at your own pace using
very real scenarios. I think it is excellent and has been set up in the UK by
the Department of health, St Georges medical School adnd others .

See _http://www.frontline-training.org/_ (http://www.frontline-training.org/)

Anyone can register and do the on line modules.

Fenella
List Moderator









In a message dated 16/01/2008 15:11:07 GMT Standard Time, hmbhn@...
writes:




I am Staff Nurse working in ED for 10 years, like my country Brunei, I
have experienced some patient's relatives were making trouble to the
nurses regarding they were not satisfied receiving treatment given by
the Doctor. this case how to solve the situation, please need your
advice.

Thanks.

Regards from me Hazeman









_http://www.organiclemon.org_ (http://www.organiclemon.org/)











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