Patients who are sent home get results form their GP/PCP.

However the A&E consultant's /specialist secretary will be alerted to
abnormal results if PCP not notified and patient contacted about this.

Fenella


In a message dated 09/08/2005 23:08:20 GMT Daylight Time,
slwalter@... writes:

I would like to know how other ED's handle patient call backs for positive
lab tests, cultures, etc. Currently these are routed through our PCC's (Charge
Nurses) by the unit secretaries who pull them off the printers. The PCC's
then initiate the "Followup Call Back Form" and give it to one of the MD's. He
then reviews the record and identifys appropriate actions. He routes it back
to the PCC's who make every attempt to contact the patient. After three
failed attempts a certified letter is sent by the dept secretary. Needless to
say
this is timeconsuming and I am trying to put the ownership back on the
physicians. Does anyone have any suggestions on how it might be handled better?

Do any of you pay a differential for ER nurses? I am not talking about shift
diff...I am talking about an extra incentive for ER nurses. If so how much?
I am seeking an ER diff for my staff.

Does anyone have the perfect "triage" system? We are currently experiencing
longer waits and increases in LWBS. We added a new computer system which
allows us to track all of our markers (arrival to triage, triage to room,
arrival to MD, etc) and it sometimes takes us an hour from arrival to triage. I
have a lead triage nurse managing the ER flow, answering the radio, assigning
rooms, etc. I have two nurses triaging and a tech assisting with VS/transport
to rooms. While our ER was built in 1998 we are needing to revamp. I would
like some input from others and even consider doing a site visit if permitted.
We see an average of 207 patients/day.

Thanks for taking the time out of your busy schedules to answer my
questions.

Sherry S. Walter, RN, MSN
Clinical Director Emergency Care Center
Phone 783-1648
Pager 789-6836
Fax 783-2384
slwalter@...



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