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FUNDAMENTAL SELLING STRATEGIES AND TECHNIQUES FOR THE NEW OR PROSPECTIVE SALESPERSON
Date: August 13, 2009 Time: 8:30 AM - 5:30 PM Venue: A. VENUE HOTEL SUITES, Makati Avenue, Makati City
Launch your sales career the right and powerful way-with this intensive introduction to selling seminar.
Seminar Description:
Because of the mounting pressure facing salespersons in today's tough economy, this challenging profession is becoming even more competitive. But many prospective sales professionals don't even have a solid foundation and understanding of the fundamentals of selling.
This intensive, highly interactive one-day introduction to powerful selling will equip you with successful, step-by-step sales process. The professional salesperson today is a consultant, an advisor, and is in partnership with his or her customer. Best of all, you will emerge with the self-confidence to put what you have learned into action - for better communication, better sales and better careers.
Seminar participants will learrn:
How the sales process works
How to uncover prospect
How to discover customer needs by asking high quality questions
How to increase productivity by getting leads from existing customers
How to manage time and territory more effectively
How to effectively close the sale or get an act of commitment
How to overcome objections
How to create product value offers customers cannot refuse
How to improve communication skills by effective listening and discovering what customers hate
What are the ‘Life’s Anchor’ of a sales person
How to increase personal and professional confidence
How to exemplify professionalism
What makes a successful sales person
Who Should Attend: salespeople, sales support, as well as potential candidates for sales positions who want to build and revitalize their existing selling skills.
Seminar Outline:
Morning Session: Competency Building: Knowledge, Skills, and Techniques
The sales process
The sales person’s ‘batting average’ – measure your own performance
Techniques in ‘uncovering’ prospects
Discovering customer needs by asking high quality questions
Sure-fire techniques in closing the deal
Overcoming objections by mastering the 10 challenging questions of customer
Creating offers customers cannot refuse
Communication skills by effective listening and discovering what customers hate
Afternoon Session: Character Building: Attitudes, Behaviors, and Habits
Discovering your strengths as a salesperson
‘Life’s Anchor’ -Centers of the Self; the source of salesperson’s strengths
Tips in boosting your personal and professional confidence
What makes a successful sales person
Methodology:
An interactive learning process that includes role-play, lecture, class exercises, all of which are tailored to the unique sales environment of the participant.
Learning Investment for the 1-Day Seminar
Super Saver Rate : P 2,988 + VAT / seat
Regular Rate : P 3,988 + VAT / seat
LEARNING INVESTMENT INCLUDES: A "Fun-filled" Learning Experience, complete with Learning Manuals/Hand-outs, Certificates and Freebies!! plus... AM Snacks, Sumptuous Lunch & PM Snacks!
"We are accepting payments via all major credit cards."
A VALUE-ADDED FEATURE FROM ARIVA!! We specialize in customizing our training programs exclusively for the needs of your people/company.
LEADING EXTRA-ORDINARY CUSTOMER SERVICE-CENTRIC CULTURE
August 14, 2009 8:30 AM - 5:30 PM A. VENUE HOTEL SUITES, Makati Avenue, Makati City
“Managers do not control the quality of the product when the product is a service . . . . The quality of the service is in a precarious state – it is in the hands of the service workers who ‘produce’ and deliver it.” -Karl Albrecht
Service companies must increase their competitive differentiation, service quality, and productivity to survive the competition.
Seminar Outline:
Morning Session:
Service-Profit Chain - integral role you play in taking care of internal and external customers in achieving the organization’s bottom-line (profit for sustainability)
Interactive Marketing – turn employees of different departments into “marketers”
Customer Service Cycle
Discover what customers hate! – being pro-active in dealing with prospects and customers
Afternoon Session:
Techniques to get more from your existing customers – turn your customers into ambassadors endorsers of your products and services
Techniques in building lasting business relationships
Tips how to make loyalty and customer engagement an integral part of business’ daily focus
Tips in Fully Engaging Your Customers
Service Failure and Secret of Customer Service
Better Ways to Talk With Unhappy Customers
Best Practices of Organizations Service Leaders
Who Should Attend:
First and second level managers, front-line supervisors, department, team and task-force leaders, HR managers and all those who are responsible for customer service leadership and want to improve the quality of service their organization provides to external and internal customers.
Learning Investment for the 1-Day Seminar
Super Saver Rate : P 2,988 + VAT / seat
Regular Rate : P 3,988 + VAT / seat
LEARNING INVESTMENT INCLUDES: A "Fun-filled" Learning Experience, complete with Learning Manuals/Hand-outs, Certificates and Freebies!! plus... AM Snacks, Sumptuous Lunch & PM Snacks
"We are accepting payments via all major credit cards."
21st National Quality Forum 2009 September 16, 2009 – Pre-Conference September 17-18, 2009 – Main Conference Hotel Intercontinental Manila, Makati City
Theme: Linking Innovations, Networks, Knowledge and Solutions L.I.N.K.S.: Responding to the Challenges of Today
The current environment for organizations is one that is characterized by uncertainty and continuous change. This rapid and dynamic pace of change is forcing organizations that were accustomed to structure and routine to become ones that must provide solutions quickly and correctly. To respond to this changed environment organizations are moving away from the structures of the past that are based on hierarchies, discrete groups and teams and moving towards those based on more fluid and emergent organizational forms such as networks and communities.
Today, with an economy enabled and driven by connectivity, a fundamental shift in business models is occurring whereby information, knowledge and relationships underpin competitive advantage. Organizations need to do L.I.N.K.S. – Linking Innovations, Networks, Knowledge and Solutions: in order to respond to the challenges of today.
To solve today’s challenges, we can’t use the old “business as usual” approach. We need to consider new options - alternatives that we can sustain for today and beyond. By collaborating with others we can create new ideas to solve these challenges.
A network of relationships is needed involving customers, workforce, suppliers, partners and collaborators, both inside and outside the organization that promotes the open sharing of preferences, values, knowledge, and ideas to create innovative products across boundaries. This entails a need to share knowledge among organizations to provide for knowledge “connections” to enable organizations to interact, to find solutions to their problems and for intermediaries to help connect and support interactions or improve the knowledge sharing environment.
Organizational conditions must be changed to gradually enable people to share and connect to those who may add to their knowledge. The need to learn and share knowledge with others and seeks to explain the role of a knowledge sharing network in this process.
Organizations should LINK to encourage further innovations, join networks, facilitate knowledge transfer and create solutions.
Let us all L.I.N.K. and connect Innovations, Networks, Knowledge and Solutions to Respond to the Challenges of Today.
PRE-CONFERENCE: September 16, 2009
Pre-Conference Fees:
P 4,500 half day; P 6,500 whole day for members P 5,000 half day; P 8,000 whole day for non-members
MAIN CONFERENCE: September 17 - 18, 2009
Main Conference Fees:
Member P 8,500 Non Member P 10,000 Register on or before June 30,2009
To avail of the early bird rate P7,750.00 (PSQ members only)
Group of 6 (5 full pay with 6th pax paying 50% of fee) Group of 10 (10 full pay with an 11th pax free)
Some of the Rave Reviews from the 1st & 2nd run of 5S's - STEPS TO SHAPING UP! Seminar-Workshop (2007 - 2008)
Ms. Lulu is an excellent Facilitator. I’ve learned a lot from her on 5S’s as well as spiritually. ARIVA! Is new to me but I was amazed that ARIVA is one of best organizers of seminar. - Reychelle E. Pandongon-SARA LEE PHILS.
This is one of the best trainings I have attended. The speaker showed expertise of the topic, very inspiring. Aside from the learnings, the accommodation is great.
- Karen M. Alli -DE LA SALLE UNIVERSITY- MANILA
Good work! Continue building capability and serving less fortunate people. The speaker is very experienced and I love her word of wisdom and sharing her experience to us. - Ronrico Lopez Capito-PROCTER & GAMBLE PHILS. INC.
The trainer is very accommodating though I attended only the 2nd day, I’ve found this seminar interesting and practical. - Hazel Cameña - STREETPARK PRODUCTIONS
The speaker well versed about 5S and very generous with her knowledge & resources, she’s very attractive and approachable. How to sort, classify & maintain order, color coding is such a sample concept but very effective. Food is also very substantial, the room and wash room are clean, waiters are courteous & quick to serve. The organizers are always on their toes, very attentive to our needs. -Nelda Susanna B. Dela Cruz - GMA MARKETING AND PRODUCTIONS, INC.
Excellent! The speaker absolutely imported the needed knowledge a certain person/professional must have. I liked the practical entity of the whole program. It doesn’t have to be that formal, yet the learning is absolutely there. Kudos! To ARIVA, They are very much cooperative and supportive. More seminars/trainings in the future that will help all of the workers in performing their best. -Nene A. Guico - JG SUMMIT PETROCHEMICAL CORPORATION
5S's - STEPS TO SHAPING UP! Records and Filing Management Workshop
Date: June 25 - 26, 2009 Time: 8:30 AM - 5:30 PM Venue: ASTORIA PLAZA, Ortigas Center, Pasig City
Workshop Description:
The Five S program is a Japanese philosophy on effective workplace organization and work standardized procedures. It focuses on having visual order, organization, cleanliness and standardization. Companies advocating the Five S program gained improved profitability, efficiency, service and safety.
Companies report 5S efforts have:
Reduced needed shop floor space by 60%. Reduced in-process times by 25% Increased inventory turns by 67%. Reduced inventory by 35%.
This is a two-day workshop that aims to explain the standards of 5S as a housekeeping principles, how to establish committees and implement the agreed standards. To support housekeeping drive, this workshop will also give tips on how to systematically organize files and office records.
The benefits of this methodology come from deciding what should be kept, where it should be kept, and how it should be stored. The journey include how tools at point of use be arranged o flow paths and other “mise on place” (put in place) practices.
Since the key to successful implementation is self-directed employees, we take a team-focused approach. This makes members take pride in ownership of sustainable programs for a renewed workplace.
How participants will benefits:
Enables workers to:
• deliver output faster to much deadlines • produce better quality output • general improvement of working environment • proper care and safety in the shop floor • increase organizational efficiency by promoting effective records management • have more job satisfaction • have the supreme attitude to implement 5 S and sustain the gains
Workshop Outline:
Module 1. Overview of 5 S
A. What is 5 S
Soft 5 S
Hard 5 S
B. The Eight-Stage Action Plan
Module 2. Application of 5 S in the Office
A. Organization
Records Management and Filing Systems: Antidote to Clutter
Life Cycle of Records
Records Schedule
Control Systems
Systematization of Materials
B. Communication
Meetings, Handling Visitors
Telephone Etiquette
One-point Lesson/ 5 Minute 5S
C. Equipment and Environment
Storage and Proper Labeling
Inventory Control
Ergonomics
Module 3. 5 S for the Plant/Shop Floor
A. Points to Remember
B. Practical Application
Safety
Efficiency
Quality
Eliminating Problems
Module 4. Keeping 5 S Alive!
A. Supreme Attitude B. Reinforcement Strategies C. Working Together for the Success of 5 S’s D. Integration with Performance Measurement Systems, Discipline and Recognition
Module 5. Integration: Action Plans and Commitments
A VALUE-ADDED FEATURE FROM ARIVA!! We specialize in customizing our training programs exclusively for the needs of your people/company.
Learning Investment for the 2-Day Seminar-Workshop
Super Saver Rate : P 7,948 + VAT / seat (Pay on or before May 24, 2009)
Early Bird Rate : P 8,948 + VAT / seat (Pay on or before June 9, 2009)
Regular Rate : P 10,448 + VAT / seat (Starting June 10, 2009)
LEARNING INVESTMENT INCLUDES: A "Fun-filled" Learning Experience, complete with Learning Manuals/Hand-outs, Certificates, Freebies and FREE Parking!! plus... Breakfast, Sumptuous Buffet Lunch & Snacks!
When you attend an ARIVA! Seminar you not only learn but help others as well!!
For each and every seminar event that ARIVA! holds, ARIVA - on your behalf - will sponsor one (1) student to night high school for one full school year.
That means, you don't just attend a seminar, you get the privilege of helping less fortunate Filipinos improve their lives as well.
Date: July 16, 2009 Time: 8:30 AM - 5:30 PM Venue: A. VENUE HOTEL SUITES, Makati Avenue, Makati City
INNOVATIVE CREDIT AND EFFECTIVE COLLECTION STRATEGIES AND TECHNIQUES
A hands-on and dynamic seminar that brings you efficiency and effectiveness in your collections! The seminar integrates two important areas – the establishment of an effective credit administration and the implementation of a highly results-driven collection management strategies and initiatives.
Learning Investment for the 1-Day Seminar
Super Saver Rate : P 2,988 + VAT / seat (Pay on or before June 16, 2008)
Early Bird Rate : P 3,488 + VAT / seat (Pay on or before June 30, 2009)
Regular Rate : P 3,988 + VAT / seat (Starting July 1, 2009)
Date: July 17, 2009 Time: 8:30 AM - 5:30 PM Venue: A. VENUE HOTEL SUITES, Makati Avenue, Makati City
SKILLS FOR SUCCESS: A GUIDE FOR SECRETARIES AND ADMINISTRATIVE ASSISTANTS
This seminar will enable you to strengthen your decision making, interpersonal communication, listening, people & time management skills. Numerous situational scenarios reflect the expanded responsibilities that challenge today's secretary & administrative assistant. After attending this seminar you'll project a more confident, more capable take-charge attitude - one that commands respect.
Learning Investment for the 1-Day Seminar
Super Saver Rate : P 2,988 + VAT / seat (Pay on or before June 16, 2008)
Early Bird Rate : P 3,488 + VAT / seat (Pay on or before June 30, 2009)
Regular Rate : P 3,988 + VAT / seat (Starting July 1, 2009)
Date: July 22 - 23, 2009 Time: 8:30 AM - 5:30 PM Venue: ASTORIA PLAZA, Ortigas Center, Pasig City
CONVERTING MARKET PLANS TO ACTIONABLE SALES PLANS
An interactive and results-oriented workshop that comprises of two major areas – Developing Marketing Plans and converting these into action-oriented Sales Plans. This seminar-workshop will develop the discipline for better understanding of what involves Market Planning and the relation to this of Sales Plans and Initiatives. This integration will address many questions on how to effectively dovetail these two plans into reality.
Learning Investment for the 2-Day Seminar-Workshop
Super Saver Rate : P 7,948 + VAT / seat (Pay on or before June 22, 2009)
Early Bird Rate : P 8,948 + VAT / seat (Pay on or before July 7, 2009)
Regular Rate : P 10,448 + VAT / seat (Starting July 8, 2009)
Date: July 23 - 24, 2009 Time: 8:30 AM - 5:30 PM Venue: ASTORIA PLAZA, Ortigas Center, Pasig City
TRAINING THE TRAINER: TRAINING TRAINERS TO BECOME PROFESSIONAL AND EXTRA-ORDINARY FACILITATORS
This training of trainers’ program enables participants to improve themselves in the trainer’s competencies: instructional design, facilitation, technological proficiency and personal professional development. They shall participate in exercises that upgrade their skills in curriculum development, lesson planning, materials development, presentation and monitoring and evaluation of training programs.
Learning Investment for the 2-Day Seminar-Workshop
Super Saver Rate : P 7,948 + VAT / seat (Pay on or before June 22, 2009)
Early Bird Rate : P 8,948 + VAT / seat (Pay on or before July 7, 2009)
Regular Rate : P 10,448 + VAT / seat (Starting July 8, 2009)
Date: July 30 - 31, 2009 Time: 8:30 AM - 5:30 PM Venue: ASTORIA PLAZA, Ortigas Center, Pasig City
SERVEBEST: A CUSTOMER SERVICE WORKSHOP
The program provides practical strategies and techniques resulting to excellent customer satisfaction. This workshop experience provides extremely useful approaches to help ensure that products and services are produced. Participants will learn what exceptional service is, how to project a customer-friendly image, how to handle demanding customers leading to both productivity and profitability.
Learning Investment for the 2-Day Seminar-Workshop
Super Saver Rate : P 7,948 + VAT / seat (Pay on or before June 22, 2009)
Early Bird Rate : P 8,948 + VAT / seat (Pay on or before July 7, 2009)
Regular Rate : P 10,448 + VAT / seat (Starting July 8, 2009)