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FUNDAMENTAL SELLING STRATEGIES AND TECHNIQUES FOR THE NEW OR PROSPECTIVE SALESPERSON
Date: August 13, 2009
Time: 8:30 AM - 5:30 PM
Venue: A. VENUE HOTEL SUITES, Makati Avenue, Makati City
Launch your sales career the right and powerful way-with this intensive introduction to selling seminar.
Seminar Description:
Because of the mounting pressure facing salespersons in today's tough economy, this challenging profession is becoming even more competitive. But many prospective sales professionals don't even have a solid foundation and understanding of the fundamentals of selling.
This intensive, highly interactive one-day introduction to powerful selling will equip you with successful, step-by-step sales process. The professional salesperson today is a consultant, an advisor, and is in partnership with his or her customer. Best of all, you will emerge with the self-confidence to put what you have learned into action - for better communication, better sales and better careers.
Seminar participants will learrn:
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How the sales process works
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How to uncover prospect
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How to discover customer needs by asking high quality questions
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How to increase productivity by getting leads from existing customers
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How to manage time and territory more effectively
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How to effectively close the sale or get an act of commitment
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How to overcome objections
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How to create product value offers customers cannot refuse
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How to improve communication skills by effective listening and discovering what customers hate
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What are the ‘Life’s Anchor’ of a sales person
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How to increase personal and professional confidence
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How to exemplify professionalism
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What makes a successful sales person
Who Should Attend: salespeople, sales support, as well as potential candidates for sales positions who want to build and revitalize their existing selling skills.
Seminar Outline:
Morning Session: Competency Building: Knowledge, Skills, and Techniques
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The sales process
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The sales person’s ‘batting average’ – measure your own performance
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Techniques in ‘uncovering’ prospects
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Discovering customer needs by asking high quality questions
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Sure-fire techniques in closing the deal
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Overcoming objections by mastering the 10 challenging questions of customer
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Creating offers customers cannot refuse
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Communication skills by effective listening and discovering what customers hate
Afternoon Session: Character Building: Attitudes, Behaviors, and Habits
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Discovering your strengths as a salesperson
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‘Life’s Anchor’ -Centers of the Self; the source of salesperson’s strengths
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Tips in boosting your personal and professional confidence
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What makes a successful sales person
Methodology:
An interactive learning process that includes role-play, lecture, class exercises, all of which are tailored to the unique sales environment of the participant.
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Learning Investment for the 1-Day Seminar
Super Saver Rate : P 2,988 + VAT / seat
Regular Rate : P 3,988 + VAT / seat
LEARNING INVESTMENT INCLUDES: A "Fun-filled" Learning Experience, complete with Learning Manuals/Hand-outs, Certificates and Freebies!! plus... AM Snacks, Sumptuous Lunch & PM Snacks!
"We are accepting payments via all major credit cards." |
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A VALUE-ADDED FEATURE FROM ARIVA!!
We specialize in customizing our training programs exclusively for the needs of your people/company.
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LEADING EXTRA-ORDINARY CUSTOMER SERVICE-CENTRIC CULTURE
August 14, 2009
8:30 AM - 5:30 PM
A. VENUE HOTEL SUITES, Makati Avenue, Makati City
“Managers do not control the quality of the product when the product is a service . . . .
The quality of the service is in a precarious state – it is in the hands of the service workers who ‘produce’ and deliver it.” -Karl Albrecht
Service companies must increase their competitive differentiation, service quality, and productivity to survive the competition.
Seminar Outline:
Morning Session:
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Service-Profit Chain - integral role you play in taking care of internal and external customers in achieving the organization’s bottom-line (profit for sustainability)
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Interactive Marketing – turn employees of different departments into “marketers”
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Customer Service Cycle
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Discover what customers hate! – being pro-active in dealing with prospects and customers
Afternoon Session:
- Techniques to get more from your existing customers – turn your customers into ambassadors endorsers of your products and services
- Techniques in building lasting business relationships
- Tips how to make loyalty and customer engagement an integral part of business’ daily focus
- Tips in Fully Engaging Your Customers
- Service Failure and Secret of Customer Service
- Better Ways to Talk With Unhappy Customers
- Best Practices of Organizations Service Leaders
Who Should Attend:
First and second level managers, front-line supervisors, department, team and task-force leaders, HR managers and all those who are responsible for customer service leadership and want to improve the quality of service their organization provides to external and internal customers. |
Learning Investment for the 1-Day Seminar
Super Saver Rate : P 2,988 + VAT / seat
Regular Rate : P 3,988 + VAT / seat
LEARNING INVESTMENT INCLUDES: A "Fun-filled" Learning Experience, complete with Learning Manuals/Hand-outs, Certificates and Freebies!! plus... AM Snacks, Sumptuous Lunch & PM Snacks
"We are accepting payments via all major credit cards." |
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MAKE YOUR RESERVATIONS NOW! CALL US AT;
ARIVA! Seminar & Convention Organizers
895-8058 / 895-9527 / 890-9651
Call/Text: 0917-3257870
Email: SuccessSeminars@...
R E G I S T E R O N L I N E: www.Ariva.com.ph
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21st National Quality Forum 2009
September 16, 2009 – Pre-Conference
September 17-18, 2009 – Main Conference
Hotel Intercontinental Manila, Makati City
Theme: Linking Innovations, Networks, Knowledge and Solutions
L.I.N.K.S.: Responding to the Challenges of Today
The current environment for organizations is one that is characterized by uncertainty and continuous change. This rapid and dynamic pace of change is forcing organizations that were accustomed to structure and routine to become ones that must provide solutions quickly and correctly. To respond to this changed environment organizations are moving away from the structures of the past that are based on hierarchies, discrete groups and teams and moving towards those based on more fluid and emergent organizational forms such as networks and communities.
Today, with an economy enabled and driven by connectivity, a fundamental shift in business models is occurring whereby information, knowledge and relationships underpin competitive advantage. Organizations need to do L.I.N.K.S. – Linking Innovations, Networks, Knowledge and Solutions: in order to respond to the challenges of today.
To solve today’s challenges, we can’t use the old “business as usual” approach. We need to consider new options - alternatives that we can sustain for today and beyond. By collaborating with others we can create new ideas to solve these challenges.
A network of relationships is needed involving customers, workforce, suppliers, partners and collaborators, both inside and outside the organization that promotes the open sharing of preferences, values, knowledge, and ideas to create innovative products across boundaries. This entails a need to share knowledge among organizations to provide for knowledge “connections” to enable organizations to interact, to find solutions to their problems and for intermediaries to help connect and support interactions or improve the knowledge sharing environment.
Organizational conditions must be changed to gradually enable people to share and connect to those who may add to their knowledge. The need to learn and share knowledge with others and seeks to explain the role of a knowledge sharing network in this process.
Organizations should LINK to encourage further innovations, join networks, facilitate knowledge transfer and create solutions.
Let us all L.I.N.K. and connect Innovations, Networks, Knowledge and Solutions to Respond to the Challenges of Today.
PRE-CONFERENCE: September 16, 2009
Pre-Conference Fees:
P 4,500 half day; P 6,500 whole day for members
P 5,000 half day; P 8,000 whole day for non-members
MAIN CONFERENCE: September 17 - 18, 2009
Main Conference Fees:
Member P 8,500
Non Member P 10,000
Register on or before June 30,2009
To avail of the early bird rate P7,750.00 (PSQ members only)
Group of 6 (5 full pay with 6th pax paying 50% of fee)
Group of 10 (10 full pay with an 11th pax free)
MAKE YOUR RESERVATION NOW! CALL US AT:
ARIVA! Seminar & Convention Organizers
895-8058 / 895-9527 / 890-9651
Call/Text: 0917-3257870
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"Michelle \"Mitch\" Abundo" <SuccessSeminars@...>
getsuccess_now
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