Dear all, One of the improvements in the upcoming edition of the ABCs of I&R ("Please renew or upgrade at the Enhanced membership level to receive your free...
Hi Anne - We handle appointments for EITC/VITA for 3 counties. Last year's call volume, for 2 counties, was just under 5000 calls. The amount we receive...
Anne, We direct calls to the VITA sites using their website, we don't include the sites in our database because they are short lived. We receive $175 per ...
Rarsmast@...
Nov 16, 2009 2:43 pm
9666
If your call center receives funding for taking EITC/VITA calls or for scheduling appointments, I would appreciate knowing how many calls you handle and the...
Does anyone use face book and twitter for I&R? If so do you have any good examples of how you use it? Do you have set up policies and procedures, if so can...
Hi Everyone, There is a new National Working Group for Disaster Recovery and you can submit comments. I think everyone should consider commenting on how 2-1-1 ...
... but are any of our AAA or ADRC members getting involved with any social media initiatives (Twitter, Facebook, etc.)?? ... we're pondering a webinar and...
2-1-1 Riverside County in California is currently using WebInform. We have been using this database for over 6 years. Maria De Los Santos 2-1-1 Call Center...
Maria De Los Santos
mdelossantos@...
Nov 12, 2009 7:51 pm
9660
We converted from IRis 3.0 to IRis 4.0 and are quite satisfied with the product and the service. We also use the IRis online database for our 211...
My agency is currently operating our I & R service on IRis v. 3. We are exploring other databases and are very interested in learning about what others are...
One major drawback to this service is the lack of space to put in useful information such as: Restrictions for vaccinations (H1N1 high risk groups for...
This Lifehacker post <http://lifehacker.com/5402366/find-nearby-flu-shots-with-google-maps> describes the service and links to the site. --Dick Manikowski,...
Hi everyone. Do any of you use WebInform? We use it for our Mental Health Association provider database, and I have some general questions I would like to...
Our music is pretty nondescript, but we insert around three or four scripts of helpful information for people on hold such as program updates, any disaster...
This message is targeted to I&R/A programs with direct disaster response and recovery experience: The new White House Long-Term Disaster Recovery Group is...
Clive, An online training course that would focus on listening to "real" calls or audio files drawn from real calls is an excellent idea!.This would be both a...
Faed Hendry
fhendry@...
Nov 11, 2009 2:55 pm
9652
I would love to have this included as an online training! It would be a wonderful course to use in conjunction with the ABC's. Rose Donahoe LSW, CIRS Manager ...
I'm torn on this issue. Currently, we do not have any type of hold music. The main reason is due to people in crisis or suicidal. What type of music is...
I agree. I think that kind of training is very helpful even to those who have at this for awhile. Melissa Ryan-Wocken Manager of United Way 2-1-1 United Way of...
Hi Clive, I think this would be a great asset. It would be helpful in training, but also a quick refresher for old timers, to hear other call specialists'...
I recall such a statistic - although I thought it was 7-8 calls - used by a 2-1-1 United Way Atlanta exec some years ago -- may be in one of the early studies...
Aloha, Clive, Our ACD phone system allows us to have a line that can be used to listen in on live calls, yet the listener can't be heard or otherwise affect ...
Dear all, Helpful ideas/suggestions needed ... We are thinking of an online training course that would focus on listening to "real" calls or audio files drawn...
... Â Martha Love 2-1-1 Certified Resource Specialist and Special Projects and Volunteer Coordinator Springfield-Greene County Library District P.O. Box 760 ...
Good question, Clive. No matter what sort of sounds are available on hold, I think it is important that there is something there. I'm told, and I would agree,...
Dear all, What do folks listen to while you have them on hold? Any idea what works best? (I tried classical music once -- Vivaldi, I think -- but complaints...
I found this http://www.211us.org/documents/WIN211cost.pdf from United Way of King County. Lora Lora Turovich King, CRS Data Resources Mgr, Information &...
Does anyone know where this statistic originated from? -- Jamie Carter Director of 2-1-1 VIRGINA, Northern Region CrisisLink 703-516-6774 (direct) |...
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