EVERYTHING YOU NEED TO KNOW ABOUT THE AIRS NETWORKER Last Updated January 2008 -- changes since the August 2007 version Updated moderator contact information ...
airsnetworker@yahoogr...
Jul 1, 2008 1:55 pm
8757
This sounds like a possible opportunity to have a data sharing agreement... you could periodically export your data into XML format, and it could then be...
Rachael Nygaard
Rachael.Nygaard@...
Jul 1, 2008 2:58 pm
8758
I agree with Jimi that there are many interpretations of keywords, and in fact as a group I think that we use the term for two specific different things that I...
Jennifer Miller
jennifermiller@...
Jul 1, 2008 2:58 pm
8759
Just to add to Jennifer's list, we also sometimes use the word "keywords" when referring to a search of the Taxonomy for terms containing a particular word ......
When I refer to keywords - I think in the library world it's called Boolean - maybe someone from Memphis - great services to Deaf Community, btw - library can...
In our DB we have both a keyword search, where I&R Specialists pick from a defined list of keywords, and what we call a text-based search, which is more what I...
Edward Swayze
eswayze@...
Jul 1, 2008 4:00 pm
8762
Hi, I'm interested in recording calls for quality control and training. Does anybody have any recommendations for call loggers???? Thanks. Gary Lever ...
Gary Lever
glever@...
Jul 1, 2008 8:01 pm
8763
As some of you may know, Cedar Rapids and Linn County Iowa are in the middle of a flood recovery effort. Our 2-1-1 has been working very closely with the City...
Juett, Chris
cjuett@...
Jul 2, 2008 1:36 am
8764
I think you might be able to get a few nuggets from the attached procedure. It says draft but we are in the process of approving it. As you can see, it took...
Gary, I really think that call recording is a great tool. There is nothing like allowing an I&R Specialist to hear themselves talk with a caller in order for...
Jennifer - Thanks for noting the difference in the keywords - it leads me to make these comments... Keywords that agencies create: I'm not convinced that...
Polly Fay 2-1-1 Helpline Resource Specialist Institute for Human Services, Inc. (607) 776-9467 ext 213 fayp@... Help Starts with 2-1-1 From: Patrick...
I attempted to attach a file, but it doesn't seem to have worked. What am I doing wrong? Polly Fay 2-1-1 Helpline Resource Specialist Institute for Human...
Hi Polly, Do you know who this assessment was commissioned by? This is the first CAIRS has heard of this assessment. 211 San Diego recently conducted a ...
My compliance officer wants a powerpoint presentation on 2-1-1. Is there a resource already out there we can utilize? Glenna Huff 2-1-1 Resource Specialist ...
There is a powerpoint about AIRS on the AIRS website that includes information on 2-1-1. Mark Sutton Vice President of 2-1-1 FIRSTLINK 195 North Grant Avenue ...
For those of you who utilize I&R software that can automatically send out your updates, how frequently do you send them? I know some software lets you set...
Hi Cathleen, We use Refer here in Arkansas. The standard is for annual update emails, however you are allowed to change the update date on a mass baisis to do...
Since the I&R survey authors ask for clarifications from vendors, North Light would like to make mention of two conspicuous inaccuracies: 1. The survey seems...
Dear all, We are developing an online training course on I&R customer service which (kind of) deals with the soft issues between the lines of the Standards and...
iCarol would also like to comment on the accuracy of the study. I am concerned that neither myself nor my staff at iCarol.com were contacted by the authors for...
Neil McKechnie
neil@...
Jul 7, 2008 9:44 pm
8778
AIRS seeks to hire two resource development specialists for short-term fundraising contracts. Please forward this to potential candidates. The attachment ...
Hi Everyone! Greetings from sunny Miami. Just wanted to find out how most of you are categorizing your full time Call Center staff these days. Do you have them...
Hi - Our line staff all get over-time, but our supervisors do not. Basically we have a policy that the moment they stay late (i.e. on a call), they notify a ...
Kim Hardison
kim@...
Jul 8, 2008 6:25 pm
8781
In answer to Frank's question regarding classification of employees, we have them categorized as non-exempt. Susan K. Buza Executive Director 211 Palm...
Susan Buza
skbuza@...
Jul 8, 2008 6:29 pm
8782
Our phone specialists are non-exempt, while the director (me) is exempt. Our phone specialists are generally scheduled for 37.5 hours per week, so we have a...
Whether an employee can be exempt from OT is really determined by the job functions they perform. This is regulated under the Fair Labor Standards Act (FSLA)....
Hi everyone, I am looking for examples of policies (informal and/or formal) regarding community resource updating for your I&R databases. I'm curious about: ...
The survey results posted last week include several inaccuracies regarding IRis products and services as well - for example: The report indicates in several...
Stephanie, We update our database 1 time a year. We try to contact them several times several different ways. We first email, fax, mail, call 3 times and if...
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