We also use ServicePoint in Chattanooga but have added the CallPoint module which is customizable to our needs and provides a non-cumbersome, easy to use call...
EVERYTHING YOU NEED TO KNOW ABOUT THE AIRS NETWORKER Last Updated January 2008 -- changes since the August 2007 version Updated moderator contact information ...
airsnetworker@yahoogr...
May 1, 2008 1:03 pm
8596
I am so very happy to be celebrating this birthday. The AIRS Networker has been one of the best, most beloved resources of all I&R specialists across this...
Does any center have in their training manual a glossary of common social/human service terms they would be willing to share? I'm aware that some terms...
How does what you are looking for differs (or is the same) as Appendix D: Glossary of I&R Terms that can be found in the ABCs of I&R training manual? David...
Does anyone offer 2-1-1 service with limited hours? Similarly, which states started with limited 2-1-1 service but have since expanded to 24/7 operations? I...
In addition to the Glossary in the ABCs of I&R, there is a Glossary in the back of the Standards for Professional Information and Referral. The Standards...
Nevada started 2-1-1 in 2006 by providing service from 8 am to midnight, Monday through Friday. We expanded the hours to include 8 am to 4 pm on Saturday and...
Hi David, I guess was looking for some additional ways to provide resources to our Specialists about the different programs and the way they are structured. ...
Try this link from Health and Human Services: http://aspe.hhs.gov/daltcp/diction.shtml#S Shelly Wender, M.Ed, CRS, CIRS-A Resource and Education Specialist ...
This was not an option in Michigan as the law requires ... Need Help, Get Help-- Dial 2-1-1 www.gryphon.org William H. Pell Executive Director Gryphon Place...
Oregon 211 (OR211) is the non-profit 501(c)(3) organization responsible for development of a 2-1-1 health and human services information and referral network...
There is also an excellent glossary at the end of the AIRS Standards: http://www.airs.org/documents/AIRS%20Standards%20Version%205.2.pdf Audrey J. May Public...
I hope you all are having a wonderful day. I am wondering if anyone has a pandemic flu emergency plan/ best practices/ experiences that they are willing to...
I also find this acronym listing very helpful - http://www.omh.state.ny.us/omhweb/resources/acronyms.html Polly Fay Resource Specialist 2-1-1 Helpline The...
Has there been a definitive study of what percentage of funding comes from the various sectors (ie United Way, state funding, etc.)? It would be a big help as...
Would you be so kind as to forward them to me? Thank you. Sharon Doner Director Jewish Information and Referral Service www.jirs.org JIRS is a community...
OOps! Sorry! We are a 2-1-1 Call Center. That's what speed-reading your email subjects will getcha. ... -- Ed Swayze CIRS Information and Referral Director ...
Edward Swayze
eswayze@...
May 8, 2008 2:45 pm
8612
Sharon, This could be cleaned up a bit but you'll get the idea. We currently serve one county. population ~ 100,000 in the 2-1-1 New York, Finger Lakes region....
Edward Swayze
eswayze@...
May 8, 2008 2:45 pm
8613
Thanks Ed Sharon Doner Director, Jewish Information and Referral Service 301-230-7288 Direct www.jirs.org <http://www.jirs.org/> JIRS-community service of The...
I've been approached by a university library that wants to make our online directory available to students. We charge for licenses to the directory, so we...
We do a little selling, but based on number of potential users at a city agency. I am also grappling with pricing for future sales. I'd like to hear about...
The countdown has begun! 10 - Days until the AIRS Conference! 9 - The number of opportunities you have to learn at the Conference Workshops! 8 - The number of...
Kranzberg, Francie
francie.kranzberg@...
May 9, 2008 4:48 am
8617
Can't afford to send your resource staff to Houston for the Conference? If you're in Michigan or an adjoining state, this may be a more affordable alternative....
I hope that you all are having a wonderful day. As you may know, Louisiana 2-1-1 is looking to expand its marketing plan - we have 6 centers and we need a...
Hi Dianne, We currently license it at $100/year for nonprofits, $150/year for for-profits, with bulk discounts. It's web-based, so we don't try to restrict the...
Hoping to get some answers from those with experience with phantom calls and toll-free numbers. We just started using a toll-free number last October in...
Edward Swayze
eswayze@...
May 9, 2008 4:55 pm
8621
Hi Ed, Welcome to the Phantom Call Problem (and fight) Yes, everyone gets phantom calls to 211. We get about 2,000 a month. Our phone company says they are...
Thanks. This is helpful. Dianne Dianne Littwin Director of Publications Resources for Children with Special Needs, Inc. 116 East 16th Street/5th Floor New...
Survey Link http://www.surveymonkey.com/s.aspx?sm=IO_2b1pmJ4ToRm_2fpjNiRyAlA_3d_3d Description More and more people are requesting assistance via email, but...
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