EVERYTHING YOU NEED TO KNOW ABOUT THE AIRS NETWORKER Last Updated August 2007 -- changes since the August 2005 version Changed subscriber count : up to 800 ...
airsnetworker@yahoogr...
Dec 1, 2007 12:16 pm
8301
Hello I & R enthusiasts, I think Connecticut has been and I understand NJ is considering going with a statewide system or at least a more regionalized, or...
Hi, Massachusetts is a centralized one center model. The model was designed as 6 centers but evolved to one statewide system. I would be happy to discuss our...
John, This is an interesting topic and I have my own, personal, view about this. (I have also forwarded this to the 2-11 Listserv). I believe that Connecticut...
Hi Anne - I agree. I don't think non-transactional calls should be housed in I&R Software, but they should be tracked. I think calls offered and answered...
I think this is much-needed and a great start. I missed the comments on the first round but here is my two cents. While I think having a common list of needs...
I am on both ends. In Nebraska we have one 211 center, but I also serve Iowa where there are 8 centers. In Iowa we are going to one database and each 211...
Anne, I am not sure whether we *need* non-transactional calls in a reporting sense but I think we have to be aware of them in a technical sense in order to be ...
Anne, Thanks for the input ... I will try and reshuffle to create what you suggest. In response to some of the other comments, I think we have been saying that...
The logic makes sense to me, but I've got trouble with the term calls offered . Wouldn't calls received be more intuitive? Dick Manikowski, User Support...
You don't receive calls until one of your staff answers them. Calls offered are calls that are made by the public to your service and "offered" by your...
I agree, calls Received is ambiguous. Also I have a concern about including phantom calls in this definition. Methods of filtering phantom calls vary widely...
Thanks for this thread. I would remove the phantom calls and hang-ups from the calls offered but keep them in the calls answered category-- they result in...
Just wanted you all to be aware that we have an open position for 2-1-1 Santa Clara County Program Coordinator - United Way Silicon Valley, in San Jose...
In a few cities, when people dial 211, the call is routed to the wrong 211 call center, it goes to the wrong county. Have other people had this problem? If so,...
Bill Ferguson
BFerguson@...
Dec 3, 2007 10:33 pm
8318
Dick, I have already had that pointed out to me - (note to self, stop using call centre jargon) ... Incoming Calls or Calls Received are both better! Clive...
Fellow AIRS and 211 organizations, 211 LA County is looking into the possibility of creating a brief "screening tool" that we would use on our dedicated...
HI Cesar, I am the Specialist for a single point of access for the county/ region for families with children with special needs or concerns. The line is set up...
Woodcock, Becky
Becky.Woodcock@...
Dec 4, 2007 3:23 pm
8321
Vermont is and always has been a centralized center. Our population is roughly 623,000. ME MaryEllen Mendl, CIRS. Director, Vermont 2-1-1 United Ways of...
Forgive the cross posting -- but in the past few months, there's been a spat of inquiries about different aspects of inclusion/excusion policies on the...
Good Morning. I am currently working on an updated shift schedule for our 24 hour 2-1-1 that includes lunches and breaks. I have worked with several different...
Donnie, Thanks for these thoughts -- which make me have to think! The problem with phantom calls is that agencies are handling them in 2 different ways. In...
Carol, Thanks for this ... actually I am (now?! -- after receiving several great suggestions) including phantoms and hangups as calls answered. And then ...
United Way of Volusia-Flagler Counties Tim Sylvia 2-1-1 Director 3747 W. Int'l Speedway Daytona Beach, FL 32124-1011 386-253-0563 Ext: 228 FAX 386-253-9517 ...
Tim Sylvia
tsylvia@...
Dec 7, 2007 6:36 pm
8327
Dear all, The main new feature in the 2008 version of the ABCs is a new section about Working in an I&R Call Center (and we now have operations of around 3-4 ...
I'm just curious about why you would want people who do not know much about call centers? Seems to me you would want people who do. Patricia R. Couto (Took) ...
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