EVERYTHING YOU NEED TO KNOW ABOUT THE AIRS NETWORKER Last Updated August 2007 -- changes since the August 2005 version Changed subscriber count : up to 800 ...
airsnetworker@yahoogr...
Sep 1, 2007 11:11 am
8144
Hello, Can anyone share policy & procedures for follow-up (advocacy/checking to see how referrals worked out) & quality assurance (customer satisfaction)...
Hello everyone, We just hired a new staff member. It's been so long since I signed on to the listserv...can someone refresh my memory and tell me how I can ...
Corrie Case
cminton@...
Sep 4, 2007 1:59 pm
8146
We are in soft launch of 2-1-1 in several areas of Missouri where AT&T is the LEC, and have encountered a high volume of phantom calls (70% +). We have been...
We provide I&R to Hispanics. Does anyone else out there provide I&R to a specific ethnic group? We could use some suggestions with respect to models and also...
In the early years of 2-1-1, the 6%-8% figure emerged as a rule of thumb based on the early experiences of Atlanata and Connecticut -- it has never really been...
Dear Colleagues; Please forward the below opportunity with our 2-1-1 Texas South Central Area Information Center to anyone that may be interested. Thank you...
Dear Kay, We are getting the same problem and we have not been able to solve it either. We get about 2,500 phantom calls a month. Our workaround has been to ...
Bill Ferguson
BFerguson@...
Sep 4, 2007 8:36 pm
8151
Bill- It is interesting to me that changing the position of what to press for English would have an impact on your phantom call volume. What is the theory...
What do they say makes a phantom call happen? Answer: Noise on the line. A touch tone is a sound. When you press one, they say the sound is shorter. The number...
Bill Ferguson
BFerguson@...
Sep 4, 2007 11:51 pm
8153
I agree that it would be fantastic if AT&T could prevent these from even getting to our switch, but what I was trying to understand is how I could not be...
Bill and all - this is a well documented phenomenon in the 211 world... you may want to search the AIRS networker archives to read about it. In theory, once...
The formatting of David's message got somewhat scrambled in transmission. His message went out seeming to read: An alternate sign-up method is to send an email...
I know that many 2-1-1s provide a message of "Get Help, Give Help" to promote volunteer management services as part of the service. My understanding, however,...
I also am puzzled. Once we implemented "press 1" to speak to someone now, we never had one phantom call get through our ACD to any of our call specialists....
Would anyone mind sending me copies of the database update forms/questionnaires that you use to update your database? I'm in the process of creating one and...
Lisa - one thing to keep in mind when creating the form is what your software is capable of capturing. If there is nowhere to put "waiting list" then there's...
I would like it sent to me also Thanks! Sincerely Rose O'Hara CIRS (Certified Information and Referral Specialist) Tri-City Area United Way 211 Info Link Call...
Please send to me also Thanks!! ... From: airsnetworker@yahoogroups.com [mailto:airsnetworker@yahoogroups.com] On Behalf Of Rose O'Hara Sent: Thursday,...
... recognition ... those ... My understanding is that Florida 2-1-1 uses a speech recognition system to identify the destination city for routing some cell...
2-1-1 Maryland is interested in learning how other 2-1-1 systems have interfaced with Network of Care. Please contact me directly at saundra.bond@... if...
sjb3514@...
Sep 7, 2007 8:18 pm
8165
Dear all, The following link is to the e-newsletter of Essential Learning (AIRS' partner in online training) ... which may contain some stuff of interest to ...
David, We are one of a few 2-1-1s in Georgia that have recently become Hands On Affiliates as well. From what I remember the other 2 combination 2-1-1/Hands...
Greetings from Fresno, CA! As our operation has been maturing, we have started to receive letters from various prisons throughout the Central Valley. None of...
This is to inform all my email contacts of changes to my email address. My work address is changed from <ebs9@...> to eswayze@... ...
Ed Swayze
ebs9@...
Sep 10, 2007 5:04 pm
8170
Hello All, We receive and respond to letters from prisoners. We reply with a list of resources appropriate to the request, usually housing, and also a copy of...
211info is seeking a part time I&R Specialist. This position is 20 hours per week, and includes at least two evening shifts. PURPOSE: Under the direction of...
* * Are your staff feeling sad and unrecognized? Would their little faces light up with joy if they had their very own AIRS mug to fill with morning coffee? ...
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