EVERYTHING YOU NEED TO KNOW ABOUT THE AIRS NETWORKER Last Updated August 2005 -- changes since the February 2004 version Updated the number of participants to...
airsnetworker@yahoogr...
Aug 1, 2007 11:23 am
8053
We have been working with a local AARP Tax Preparation Group for several years. We are now looking to expand that service and are in the process of doing some...
Juett, Chris
cjuett@...
Aug 1, 2007 6:39 pm
8054
In our community, the United Way facilitates a community process for delivering tax preparation assistance across our community. 2-1-1 is the contact number ...
Greetings from Fresno, CA! We are in discussion with our local City of Fresno call center, 621-CITY, the equivalent of some cities 3-1-1 system and was...
Chris, The United Way of Greater St. Louis has worked with the IRS, AARP, The Center for Economic Progress and other stakeholders in the St. Louis area to form...
Greetings Can someone give me information on the comprehensive I&R for Chicago IL? Thanks Elizabeth Elizabeth Radcliff, CRS Manager of Database Services ...
________________________________ From: airsnetworker@yahoogroups.com [mailto:airsnetworker@yahoogroups.com] On Behalf Of Elizabeth Radcliff Sent: Friday,...
Good Friday morning! I have been assigned the duty of writing policies and procedures for our agency and I am stressing to the max! To begin with, I have never...
Hi, This is a great website to search for I&R's all over the US: www.211.org/ReferWeb/MainForm.aspx Lora Lora Turovich, CRS Data Resources Manager Information...
Lora Turovich
lora@...
Aug 5, 2007 8:36 pm
8061
Jan, Advice for what it is worth -- write clearly and in plain and simple English. Explain why the policy exists - what problem or issue is it trying to ...
Hi Jan - I'm working on policies and procedures also. I think the AIRS toolkit and sample policies are very helpful. I also looked at MinnesotaHelp.com and...
My suggestion (which could be debated) is I find it better to leave policy a bit loose to interpretation, written in general. This is so that you can be...
One more piece of advice - for those policies that can have a appeal or complaint process, that gives flexibility for consideration or at least a voice to be...
SAVE THE DATE Maryland AIRS Annual Conference Creative I & R Strategies For Hard Financial Times Nine workshops for line and management staff Networking...
Hi Jan, Here is our I&R Specialist manual. Some policies I received from other 2-1-1s and some I wrote myself. No reason to reinvent the wheel. hope this...
Great Resource Fran, Thanks for sharing! Sincerely, Becky Woodcock Specialist, Special Needs Referrals 905 791 7800 ext. 7627 WoodcockB@......
Woodcock, Becky
Becky.Woodcock@...
Aug 7, 2007 4:05 pm
8069
Thanks Becky. Fran ... -- Fran Spadafora Manzella Call Center Manager Information & Referral Human Services Coalition of Tompkins County, Inc. 607-273-3010,...
I wanted to say thank you to everyone who responded to my earlier email for assistance with Policy & Procedure writing. All of your suggestions and examples...
Hello! A few months ago I collected sample call monitoring forms from many generous I&R centers and crisis centers across the country. After many requests to...
Hello, I am wondering how other organizations track their communications with the organizations on their database? For example items sent, telephone calls...
I'm sure this question has been asked a million times, but can anyone direct me as to where I can get taxonomy training. I'm aware of the documents off of the...
Hello all, Preparing for accreditation and I need samples of simple policies on appropriate abandonment rates and answering times. Our abandonment rate is...
Your policies should focus on those things that you are willing and able to hold yourself accountable to 100% of the time. The thing to avoid is having...
In my opinion, there are at least three critical aspects of the taxonomy that I&R resource specialist need to be comfortable with: 1) the structure and format...
We strive for 5% abandonment rate here in CT. We are a 24-hour center and answer between 1000-1300 calls a day; fewer on weekends. Currently our abandonment...
Please review messages below! Let me know if you need anything else. Thank you, Milissa Grant Office Manager Washington Information Network 2-1-1 200 Mill Ave...
Milissa Grant
MilissaGrant@...
Aug 13, 2007 5:58 pm
8079
Help, Need examples of I&R specific mission statements. Would really like something short and simple. Our agency has a mission statement but not sure that it...
Mindy, I have attached ours. I have documentation from our Board Meetings in regards to the approval of this document. Chris Juett ... From:...
Juett, Chris
cjuett@...
Aug 14, 2007 3:59 pm
8081
This is ours: "To provide callers with information and referrals to human services for every day needs and in times of crisis" Susan Carter 211/First Call For...
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