EVERYTHING YOU NEED TO KNOW ABOUT THE AIRS NETWORKER Last Updated August 2005 -- changes since the February 2004 version Updated the number of participants to...
airsnetworker@yahoogr...
Jun 1, 2007 11:51 am
7936
Susan, Here is the template for FCC comments. Thanks for your assistance. Linda Daily, Director, 2-1-1 United Way of America Susan Chatriand <smc1@...>...
Linda Daily
lindasdaily@...
Jun 1, 2007 6:45 pm
7937
Hi- I would love to see samples of the outcomes that you are using for your I&R program. If you e-mail them to me at afogoros@..., I will be happy to post...
At the AIRS Conference in Jacksonville a survey was distributed as part of the Metrics for 2-1-1 Centers and Systems session presented by Maribel Marin,...
I will be out of the office starting 06/01/2007 and will not return until 06/05/2007. I will respond to your message when I return. Please contact Joyce...
David, I don't think there is or needs to be a magic number on this one (although I will be happy to be contradicted). If your overall service level is 90%+,...
Thanks to Randy Nicklaus, amateur photographer (and FLAIRS Board member and Director of 211 Big Bend in Tallahassee, FL) and Bruce Greenstein, FLAIRS web guru...
Tim Sylvia
tsylvia@...
Jun 4, 2007 2:18 am
7942
David - I know exactly what you mean. In trying to set metrics, I have cautioned that although the service level number might look good, the averaging out...
You didn't use these exact words, but what I am hearing is consideration for two different service levels: one for the day or month, and a minimal service...
Hi Everyone - Is there anyone out there that is utilizing some other means than an ACD to track abandoned calls? I've heard that the phone company can provide...
Hi. I'm new to this message board. Does anyone update their database MORE than once a year? I've been looking through the posts and it seems once a year is...
Maria/Ival, The AIRS Standards state that a database should be updated on an annual basis. Updating involves proactively contacting every organization in the...
Also, the annual basis for updating can be stretched out during the year. I try to update about 10% of my services each month, so the number of agencies ...
All - I have received a few questions and requests to resend the materials. Find an edited version of what we sent out to IN211 Board Members, Centers and...
Maria, This message board is incredible and folks are very generous with sharing their expertise. Feel free to contact me directly should you need further...
Karen, I just scanned through my emails again and saw your message regarding the Kinship information / legal book and thought I'd send you the following...I...
Does anyone know if there is a national formula for deciding how many Resource Specialists are needed to maintain database records. I may have heard that is...
I was curious if there any others on the Net-Worker using Refer-Net; if not what are you using? If so, what kind of fields are you capturing, both required and...
Good Morning from Blustery Wisconsin! I am researching job descriptions for a a CRS database manager. I am also interested in the salary range for a CRS (Per...
We're fine-tuning our phone script. While on hold, what's a fair amount of downtime between messages? Is 30 seconds of silence between recordings acceptable?...
Stephanie Sabo
stephanies@...
Jun 7, 2007 3:06 pm
7955
Stephanie, Good question ... I think it depends on whether there is silence between messages or music-on-hold ... if there is silence, then maybe 30 seconds is...
Hi Karen, I've heard 1500 services/programs - rather than agencies - per FTE resource specialist as a measure. Stephanie M. Sabo, CRS United Way 2-1-1 Madison,...
Stephanie Sabo
stephanies@...
Jun 7, 2007 3:33 pm
7957
Hi - Because each Resource Department sets different standards for the content within their database, it is difficult to set a standard across departments and...
Does anyone have a sample of a job listing for a newspaper for a Marketing/Outreach position? Please feel free to email me directly with your samples at...
Sorry but on some emails the cost of the new Help Line Directories was cut off. The price is $5 per book for the first 25. For 26+ the cost is $4.50. There...
The following posting from Bill Norris of 2-1-1 San Diego provided information about the federal telephone service priority program. The relevant documents can...
We will soon need this material also, and would appreciate a copy of any info you get. Thanx. Barbara Steele Information & Referral United Way of St. Joseph...
I agree with this totally and I believe that anyone who has been doing Human Service databases for any length of time can only agree with what Diane has said. ...
Hello colleagues, Has anyone used listening in on calls as a training aid? If so who out there is willing to let my trainees listen in on their calls. Or if...
Good evening, Does anyone include worship outreach services in their databases? I just received an application from a church which has several services such ...
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