Tracy, We are an independent partner agency affiliated with 4 United Ways. We are a certified 2-1-1 Call Center, but also provide all emergency psychiatric ...
EVERYTHING YOU NEED TO KNOW ABOUT THE AIRS NETWORKER Last Updated August 2005 -- changes since the February 2004 version Updated the number of participants to...
airsnetworker@yahoogr...
Mar 1, 2007 7:22 pm
7752
Dear all, The attached survey was developed by the AIRS Training Committee to provide them with guidance and feedback over the coming year. If it is more ...
Hello, I am looking for a list of I&R terms to include in our training program. We have the new ABC's list as well as our own list, but we were wondering if...
The Contra Costa Crisis Center has a job opening for a 211 Director. We are currently operating 211 in test mode. With the hiring of a director, we would...
crisiscenter_iris
crisiscenter_iris@...
Mar 5, 2007 6:49 pm
7757
Dear all, Several months ago, an email went on the Networkers asking for volunteers to help in the creation of an AIRS Style Guide. Over a dozen I&R...
Robin, Below is a draft of the rabies immunization term. Let me know what you think. Thanks! Georgia LT-340.010-73 Pre/Post-Exposure Rabies Immunizations:...
The 2-1-1 Texas I&R Network is pleased to announce the results of the first ever I&R International Forecast Challenge. I&R providers from North America were...
As Rosanna Danna would say, "Never mind" I found it. Sharon Doner Director, Jewish Information and Referral Service 301-230-7288 Direct www.jirs.org...
I will be retiring from United Way at the end of this month after 6 1/2 years. It has been a pleasure working with all of you, especially in getting 2-1-1...
Dear friends, Today is my last day at Washington Information Network 2-1-1. The main contact for WIN 211 is now Stan Kehl at skehl@..., phone ...
Tom Page
tompage@...
Mar 7, 2007 5:32 pm
7764
Information & Referral Services in Tucson, Arizona receives no funding from the local United Way. The local leaders publicly criticize our operation, even...
Leslie Ann Williams
leslieann@...
Mar 7, 2007 5:45 pm
7765
Director-211/Information & Referral United Way of Greater Richmond & Petersburg seeks a qualified individual to direct and coordinate activities and...
Can we call on our national United Way folks to help here? Charlotte...
211director@...
Mar 8, 2007 2:54 am
7767
Our new 211 service is still in test mode, our phone system is working, we're taking calls, and we are trying to get a few details worked out. I would like to...
Bill Ferguson
BFerguson@...
Mar 8, 2007 3:08 pm
7768
I really am sorry to bring this all up again. But I an wondering how other call centers are handling abandonment rate and wait times. Specifically, on the...
If anyone is willing to answer my previous questions, would you also tell me what you are using for acceptable abandonment rate? 10%, 20%. Thanks for any...
What kind of documentation is typically available at your call centers? I have found a vast amount of knowledge in the minds of directors and database ...
Susan, Never any reason to be sorry on the AIRS Networker ! First off, the AIRS Standards do not have any specific figures on acceptable and unacceptable...
There have been a couple of questions about abandon rates over the last couple of weeks -- not sure if this helps but here are some outside viewpoints from the...
Hi Allen! When I created our training manual, I made it VERY comprehensive for exactly that reason. If something should happen , there was something...
A recent copy of the Oregon Business magazine noted the following: "The revised Federal Rules of Civil Procedure that went into effect on Dec 1, 2006, require...
Aloha All! We are looking to implement some sort of client satisfaction measurement process. I am thinking along the lines of asking (maybe) 3 questions of...
Hi, Havinne, We were doing it for a while but the results were so poor that we suspended the process until a later date. We did not feel the results merited...
Hello: I would like receive feedback from the AIRSnetwork users about the language line called TeleInterpreters. In recent weeks we received endorsement from...
helpline211ri
helpline211ri@...
Mar 9, 2007 6:59 pm
7778
The abandonment rate for 2006 in Toronto was 46 seconds. The average speed to answer was within 28 seconds.Calls are generally answered within the first 30 ...
Angela Finateri
afinateri@...
Mar 9, 2007 7:01 pm
7779
Cristina This is a good posting and I hope you get some responses from real users and their real experiences. But just out of legal nervousness (you know how...
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