EVERYTHING YOU NEED TO KNOW ABOUT THE AIRS NETWORKER Last Updated August 2005 -- changes since the February 2004 version Updated the number of participants to...
airsnetworker@yahoogr...
Jan 2, 2007 12:57 am
7604
Happy New Year! We've decided to post the position one more time for those who may have missed it during the holidays. We've been very gratified by the...
Edward B. Swayze
ebs9@...
Jan 2, 2007 2:25 pm
7605
Clive- A good idea...at least it looks like one from the brink of this slippery slope. Tim Tim Sylvia, Director First Call For Help/211 United Way of...
Tim Sylvia
tsylvia-uwvf@...
Jan 2, 2007 4:10 pm
7606
What is everyone's average percentage for follow-up calls in these categories? - % asked for follow up - % actually said yes to follow up -...
I have been reading this stream from the beginning and am amazed at the range of opinions. I would suggest that this topic would be a fantastic addition to...
Tim Sylvia
tsylvia@...
Jan 2, 2007 11:41 pm
7608
Clive, I agree with Tim. Is there a team working on this? If not, could we create one like the Disaster Preparedness for the ABC's? Chris Juett 2-1-1 Program...
Juett, Chris
cjuett@...
Jan 2, 2007 11:49 pm
7609
Our policy also includes the procedure for appealing any decision to exclude an agency or program. My board completely understands our policy (they wrote it)...
Tim Sylvia
tsylvia-uwvf@...
Jan 3, 2007 3:24 pm
7610
All, This is not a solicitation. BVM Olenti, Inc. has installed Community Information Kiosks for several county and State Agencies. They provided free access...
May I add a question as well? When making the follow up call, do you leave a message? Because of confidentiality, we have not been leaving messages when we get...
Burlie Williams
burliew@...
Jan 3, 2007 7:10 pm
7612
When we ask for their followup info (name and number) we also ask if it is okay to identify ourselves as calling from 2-1-1. If it is ok, we put "Okay 211"...
We decided not to leave messages. We call five times, if we never get ahold of them we do not call any more. This is for evaluation follow up with a survey,...
When first inquiring whether a follow-up call would be ok with the caller, our counselors also ask whether it is ok for them to identify themselves as being...
sgssbi@...
Jan 3, 2007 7:30 pm
7615
Does anyone have a sample Database Manager evaluation that they don't mind sharing?...
I would be interested in that also if you don't mind sending to me as well. Dianne Littwin Director of Publications Resources for Children with Special Needs,...
Trisha and Burlie: We have been doing follow-up since 1997. Our original follow-up protocol was that we would "tag" 13-15% of our callers for follow-up and ...
Lilli Land
lland@...
Jan 4, 2007 1:50 pm
7618
Colleagues- In helping to prepare the program for the 2007 AIRS conference in Jacksonville, Florida, I am handling the "management track" which deals with...
Tim Sylvia
tsylvia@...
Jan 4, 2007 1:52 pm
7619
Here's our process: If a customer agrees to a follow up, we ask if it's ok to reveal who we are when we call back. If they say no, we won't reveal that it's...
Hello, 2-1-1 Broward recently started a new hotline service for those concerned about Children with Special Needs. Specifically, the children are either...
sgssbi@...
Jan 4, 2007 2:46 pm
7621
Good Morning: In Pennsylvania, we have a Special Kids Network that provides service to families with children who have special needs. The web site is ...
Do you have any pictures? That would help to make it clearer. Thank you, Matthew King Database Coordinator / Network Administrator 211 VIRGINIA-Southwest...
Lilli, Thanks for the response but I noticed this from within your posting: "We had a grant from CDBG to target callers from "at-risk" zip codes ..." That...
There are some great resources available - free - from Craig's List Foundation. http://www.craigslistfoundation.org/index.php?page=Nonprofit_Boot_Camp_O nline ...
Tim, First, I hope the New Year finds you and your loved one in good health and spirits. As you probably know, UWA and AIRS have been working on developing a ...
Dear all, This year's AIRS Conference will take place in Jacksonville, Florida (May 6th - 9th). We are looking for conference presenters to lead workshops. If...
United Way of Central Carolinas has an immediate opening for a United Way 2-1-1 Operations Manager. This position supervises the United Way 2-1-1 side of a...
Morris, Marti
Marti.Morris@...
Jan 8, 2007 2:11 pm
7628
Good afternoon! I'm holding second interviews for a 2-1-1 I & R specialist position at our call center and hope someone has ideas they can share with me. The...
Hello, We're interested in learning about how information and referral groups handle "mental health" calls, especially those handled by I&R staff that are not...
I would love this info as well - Thanks - Sarah _____ From: airsnetworker@yahoogroups.com [mailto:airsnetworker@yahoogroups.com] On Behalf Of Williams, Robin ...
First Call For Help, Inc. (Napoleon, OH) has an immediate opening for it's Director of Community Services. First Call For Help is a 24/7 operation responsible...
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