Jennifer, From the AIRS side, there is a Committee working on a Style Guide while another group is working with United Way of America to begin to look at a ...
Bill, I don't know the details of the technology, but we have one stand alone unit that rings in the call center which is connected to our TTY phone number,...
Our operating agency is getting ready to adopt records management policy about how long to keep paper and electronic files, etc. The policy they're using...
When you think about this question, you will want to understand what a caller with a TTY is doing. A TTY is a device that sends tones through a phone line,...
Shelley Rivers
shelley.rivers@...
Dec 1, 2006 4:38 pm
7527
Are you going to be able to come to the 2007 conference? "Sunshine, Sandals and Surf, I & R's BREATH OF FRESH AIRS" May 6-9, 2007, Jacksonville, Florida Want...
yes ... Are you going to be able to come to the 2007 conference? "Sunshine, Sandals and Surf, I & R's BREATH OF FRESH AIRS" May 6-9, 2007, Jacksonville,...
EVERYTHING YOU NEED TO KNOW ABOUT THE AIRS NETWORKER Last Updated August 2005 -- changes since the February 2004 version Updated the number of participants to...
airsnetworker@yahoogr...
Dec 1, 2006 5:55 pm
7530
I would love to hear what responses you get to this - Thank you - Sarah _____ From: airsnetworker@yahoogroups.com [mailto:airsnetworker@yahoogroups.com] On...
Hello, I am interested in seeing how others deal with suicidal callers. What are your call center procedures? How do you handle the call? Thank you, James V....
AIRS CONFERENCE WORKSHOPS And remember, you don't have to present on your own, you can find a colleague to share the burden (not that it is a burden, of...
... <airsnetworker@yahoogroups.com> wrote: > > > ... Good luck on this. Are you a crisis center or an I&R center? AIRS seems to want 2-1-1 to be both, and...
James, William's advice is very sound ... I will also directly send you some separate (but very basic) training stuff that might prove useful. I guess I should...
We are interested in reviewing Inclusion/Exclusion policies any of you have that include components for charging fees for inclusion in your 211 databases. ...
I would like to see this article as well. ... __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam...
Article was published in 2005 volume of Information and Referral . If your agency haa a standard, premium, or enhanced membership in AIRS when the volume was...
Could I also get a copy? ... I would like to see this article as well. ... __________________________________________________ Do You Yahoo!? Tired of spam?...
United Ways in Iowa have created a Public Policy Agenda for 2007, the top agenda item is to try to educate the legislator about 2-1-1 and then possibly get...
Juett, Chris
cjuett@...
Dec 6, 2006 4:30 pm
7543
1. Do other 24/7 operations have a "senior I&R" (union member) or a management level on the weekends to be responsible for the shift and fully prepared in...
isobelcurtis
isobelcurtis@...
Dec 6, 2006 4:32 pm
7544
Hi everyone, A state agency in Texas offers a program that provides money to people with physical disabilities to purchase services that will help them remain...
... unpopular ... Our 24/7 call center has 6 supervisors that as part of their full or parttime schedules must work at least one weekend shift which includes ...
Holly, How about Home/Community Care Financing Programs (NL-500.270): Programs that support the purchase of case management and other home and community...
Chris, Contact the 2-1-1 coordinators at the national United Way of America. They have a spreadsheet that lists funding sources for 2-1-1 centers across the...
I know we've talked about this before, but I've come up with a little survey. If your organization has worked with One Economy and the Bee Hive, would you take...
Christy, Is it appropriate for multiple people from an agency to fill out the survey? Or would you prefer that only one person from an agency fill it out? ...
Aloha Isobel, 1. We don't have a "senior" I&R member or management level employee working on weekends. We'll typically have a skeleton crew working on ...
I'm looking into the possibility of contracting after hours for our 2-1- 1 service and was wondering if anyone had a sample contract and sample information on...
A working subcommittee has formed under the AIRS XML Committee to develop a set of criteria and questions for the evaluation of software products available to...
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