EVERYTHING YOU NEED TO KNOW ABOUT THE AIRS NETWORKER Last Updated August 2005 -- changes since the February 2004 version Updated the number of participants to...
airsnetworker@yahoogr...
Oct 2, 2006 12:43 am
7322
You're famous! __________________________ Steven Nagel, CIRS Executive Director Info Line of Central Jersey 2005-2007 President, Alliance of Information and ...
ANNOUNCING NYS AIRS Annual Conference Be a part of our Inaugural Dual State Conference with New Jersey! The 1st Annual Dual State Conference - AIRS NJ and NYS...
Shye Louis
slouis@...
Oct 2, 2006 4:36 pm
7324
Dear Friends: NOVA is hosting its 2nd Bi-Annual National Crisis Response Conference, North Little Rock, Arkansas, Wyndham Riverfront Hotel, November 10-13....
Cheryl
cheryl@...
Oct 2, 2006 4:36 pm
7325
Dear friends of WIN 211, As part of our growth and support for a sustainable statewide 2-1-1 system in Washington State, WIN 211 is moving forward to hire a...
Tom Page
tompage@...
Oct 2, 2006 5:14 pm
7326
Looks like fun--thanks for forwarding Shye--hope it goes well! Deborah Woods 13 Pemberton Lane RR # 2 Shanty Bay ON L0L 2L0 Phone: (705) 721-0736 FAX: (705)...
deborahwoods
deborahwoods@...
Oct 2, 2006 5:45 pm
7327
We are a 2-1-1 call center providing 24/7 coverage. We are looking at our current policy of having a supervisor on-call to handle after-hour emergency...
Vicki Hollinger
vickic@...
Oct 3, 2006 7:08 pm
7328
http://www.marylandairs.org/ (for workshops descriptions and registration form) It's Not Your Mother's I&R: Information and Referral in the 21st Century ...
Do you know what time this starts? Megan ... From: Steven Nagel [mailto:director@...] Sent: Friday, September 29, 2006 4:07 PM To:...
Megan Williams
mwilliams@...
Oct 4, 2006 7:17 pm
7330
Not really, just one of the few that can discuss this. Charlene Hipes Credentialing Director Alliance of Information and Referral Systems PO Box 33095 ...
The AIRS/UWA Webinar is 2:00 - 3:30 Eastern time. Charlene Hipes Credentialing Director Alliance of Information & Referral Systems PO Box 33095, Portland, OR...
I received a call from a 58 year old disabled woman who recently moved to Piggot, Arkansas. She is behind in her electric and gas bill ($100 - on electric bill...
Do any 211s or I&Rs routinely (every call or contact) collect information about income, age or race from their callers/contacts? Nancy Mayle United Way...
Does Arkansas have a state consumer counsel, like Ohio: www.pickocc.org? If she's disabled, she needs to ask the phone company she with about the "Lifeline"...
Dear Sharon, Do you think www.modestneeds.org might be able to help her? I just heard about his recently and would love to hear a success story from a ...
Fabulous program! Spoke to the head office in New York. Perfect resource for someone who needs a "little bit of help" to get their finances in order. ...
We collect this information for almost all of our callers at this point and have been for years. However, it has become a BIG issue as we prepare to launch...
We only make sure we collect the callers phone number off the caller ID (in case we end up wanting to follow up)and thier zip code for geographical location. A...
Sharon It looks like she might be near Clay County in Arkansas and she could contact the United Way of Northeast Arkansas at 870-935-3658 and hopefully they...
See below in BOLD ... We are a 2-1-1 call center providing 24/7 coverage. We are looking at our current policy of having a supervisor on-call to handle...
Hi everyone. I've been asked by one of my colleagues for information on Quality Assurance Protocols. What does your center have in place to assure that I&R is...
I'm curious .... why is a practice that you've been doing for years suddenly become a big issue? Is it that the expected increase in call volumes is leading to...
We actually don't have any tool for this--If you get some information I would love for you to circulate it Ilana "Cathleen Kelly" <ckelly@......
Ilana Dunner
idunner@...
Oct 5, 2006 9:30 pm
7344
We do the following which has worked well in improving quality: 1. Monitor calls - recorded and live 2. Utilize a monitoring score sheet - this is posted on...
The AIRS Technical committee is looking for people interested in working on a committee to develop software guidelines. Shadow Foster, Database Manager of...
I had posted this request a few months ago, and did not receive any responses, so I am trying again! Our current greeting message states "If you are in...
Here's my 2 cents: There are many definitions of what a "crisis" is to people. You definitely need to give people an idea about the type of crisis you're...
Hello Everyone- I am working on constructing a manual for my information specialists to use as a guide towards mastering the AIRS Professional Standards and ...
Christy, How about a "Milestone Store"? Solicit coupons, little gifts and all kinds of wonderful prizes. Attach Milestone points to each unit in your training...
How about, "If you are in immediate need of mental health counseling, press 1. If you are in need of financial assistance or have other information needs,...
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