I urge you all to visit the NASCOD website www.nascod.org <http://www.nascod.org> to review the conference information posted there (includes workshop...
Hello! We are looking to revamp some of our training and staff evaluation materials, especially our "call observation" evaluation. I am curious what material...
Does anyone at a 24/7 2-1-1 center take 2-1-1 calls outside of regular business hours for another 2-1-1 and have a good process for establishing a fair payment...
Hello, WisconsinAIRS has a listserv of which I am the moderator. It's a benefit of membership - though I don't think we've ever refused anyone joining. It ...
Re: a wiki for Katrina Evacuee Resources I'm not familiar with the 2-1-1 system in the Memphis area so my question is ....... why a wiki? What is it about...
Michigan's Resource Managers are finalizing statewide inclusion / exclusion criteria. A disclaimer appears at the end of the criteria about Michigan 2-1-1 not...
2-1-1 Tampa Bay Cares, Inc. is a non-profit agency located in Clearwater/Largo, Florida. The Tampa Bay Information Network (TBIN) is the local Homeless...
While the AIRS Networker is a great tool for discussing issues of concern to the I&R community, don't forget that your own affiliate may also maintain a...
We are in the process of establishing an MOU with our OEP if any one out there has one please forward to me directly. Thanks, Shirley M. Walker, C.I.R.S. 211...
For those of you on multiple list servs I am sorry for the duplicate listing. For those of you who have a 2-1-1 Program Manager, would you be willing to share...
I am wondering if any Crisis/2-1-1 Centers have auto attendant scripts that you would be willing to share. We have non-mental health crisis calls coming in on...
2-1-1 Tampa Bay Cares, Inc. is a non-profit agency located in Clearwater/Largo, Florida. 2-1-1 is a FREE three-digit phone number for around-the-clock...
2-1-1 NYS Director The Board of 2-1-1 NYS seeks a NYS Director to: convene, coordinate, or advise stake holders in areas of NYS where 2-1-1 is emerging or...
The Barry-Eaton District Health Department is looking for an Information and Referral Specialist to maintain a human service database and staff an I&R...
We are in the process of redesigning our website and would like to include information about the needs of our callers. This always becomes a challenge trying...
Apologies for cross postings. I inadvertently sent this out earlier with a totally ambiguous subject line. I'm hoping this one gets more attention. Thanks in...
One of the criteria considered for AIRS Certification is "to conduct follow-up to ensure that the inquirer's needs have been met." The majority of calls we...
I am currently seeking information from those states that have developed selection criteria for identifying which 2-1-1 Call Centers will provide after-hours...
Dear Folks, I was talking with the head librarian from a small community in our area today about the problem they have with lack of a shelter facility. I know...
Hello All, Information & Referral Services in sunny Tucson is looking for a fill time call center supervisor. The supervisor provides leadership and...
I edit the AIRS Journal. The 2005 volume (which didn't come out until around the time of the AIRS Conference in Milwaukee) included two articles which focused...
Call Center Manager Immediate opening for full-time Call Center Manager. Responsible for managing day to day operations of 24-hour call center. Position...
Hi All - We are in the process of writing an advocacy policy for our agency. Would anybody be willing to share theirs? You can email me directly at ...
Each one has the state name on a tab. It seems such a shame to throw them away. Any one have a need for them? I will gladly mail them to you. Sharon Doner ...
As our I&R prepares to go 2-1-1, I am searching for an existing 2-1-1 that is interested in providing night and weekend services during our first year (perhaps...
Hi - Would someone mind sharing information regarding the following call presentation settings? I am trying to determine if we are close to industry standard. ...
I recently took over the position of First Call For Help and am interested in being a CIRS. Can anyone suggest what the best study materials would be....
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