Hi, Thank you so much for responding to my email. Your input is definitely helpful for us. There are a few follow up questions that I had after reading your...
EVERYTHING YOU NEED TO KNOW ABOUT THE AIRS NETWORKER Last Updated August 2005 -- changes since the February 2004 version Updated the number of participants to...
airsnetworker@yahoogr...
Feb 1, 2006 11:19 pm
6725
Yes, hope this can help. Thanks Lula ... From: airsnetworker@yahoogroups.com [mailto:airsnetworker@yahoogroups.com]On Behalf Of Bill Brackin Sent: Tuesday,...
Lula Ann Johnson
LJohnson@...
Feb 2, 2006 12:37 am
6726
Please forward to others who may also be interested! =============================== PLEASE SEE http://www.nhcoa.org National Hispanic Council On Aging 2006...
2-1-1 Mississippi, a soon to be statewide system, seeks a database coordinator. This is a full-time position with benefits. This position includes but is not...
jmc4211@...
Feb 2, 2006 2:37 am
6728
I would also put it on the 2-1-1 listserve (send trisha.ferrell@... a request to be put on that list serve if you are not already on it) Peter ...
Bishop.Peter
Peter.Bishop@...
Feb 2, 2006 2:58 pm
6729
Good morning...an easy question for a change. Does your I&R center create a call record for hang ups, wrong numbers, etc or do you track these calls in any way...
We code hang-ups and wrong numbers in our software. We were seeing a discrepancy from how many calls the Cisco IP software said that we were receiving and how...
Hi Anne - We don't track these by type, but all incoming calls are counted in our call management software so we have an idea of call volume even when the call...
Diane, how do you present information to funders, et. al.? We constantly have to explain the difference between the ACD number and the "true" number of calls....
The number we end up reporting to the community (which downplays our work somewhat, but...) is the count of our I&R Calls. We believe reporting anything else...
We began documenting these calls along with any internal/admin calls we may receive six months ago. We do create a call record and did this in an effort to...
Susan Buza
skbuza@...
Feb 2, 2006 6:04 pm
6735
What kind of database do you use to track calls? When you say a "call management system" what do you mean by that? ... From: airsnetworker@yahoogroups.com...
There are many companies providing this software that interfaces with you telephone system and provides more reports than you have time to absorb. In our case...
Susan Buza
skbuza@...
Feb 2, 2006 6:49 pm
6737
Thanks Peter. Your hotel confirmation Number is 1029. You are booked from Sun through checkout on Tuesday. If you need a ride or anything call me. Here is...
jmc4211@...
Feb 2, 2006 7:53 pm
6738
Hi, Just as a point of reference: Here at the National Runaway Switchboard we have a volunteer base of over 120 trained crisisline volunteers ages 16-75 who...
Gordon Vance
gvance@...
Feb 2, 2006 8:05 pm
6739
Ok, now don't everyone try to check in to Peter's hotel room. Obviously I posted it to the listserve instead of to Peter only. Sorry, Peter Jan [Non-text...
jmc4211@...
Feb 2, 2006 8:08 pm
6740
Hello all, Just a quick note to let you know that the Taxonomy subscription rate of 5 years for $500 has been extended through the end of June. You may want...
GSALES4215@...
Feb 2, 2006 11:19 pm
6741
we're looking for job descriptions, pay scales for night shifts. Can anyone share that info with us? Thanks! Kathy the Help Center Bozeman, MT 406-586-3333...
Hi everyone. I've been approached by a local pastor and have been asked to speak to his group of pastors that meet occasionally about our program. The group...
Corrie Minton
cminton@...
Feb 3, 2006 6:53 pm
6743
Corrie You raise a good point. In my experience most people who desire a faith based service are not at all hesitant to ask for it. Always when I describe ...
I think you should not ask the question. It should be up to the caller, if he or she wants a faith-based program, to select one from the list you provide. UW...
Hello colleagues, We have received two calls from clients asking for help from VCI. They have seen a television announcement that says this organization can...
We have experienced many calls with clients asking for information regarding VCI. Each time, we've informed callers that company is not listed in our I&R...
I agree with you. Have you thought about talking to the United Way about it? Or looking at your agencies policies/agreements, or addressing it with your...
Greetings We work with a program called Neighbors In Need, that is a fund of last resort put together by our local ministerial association. Our I & R takes...
unitedway
unitedwayhelpshere@...
Feb 4, 2006 1:59 pm
6749
Part of the solution is to figure out how to make the faith based organization (FBO) folks happy with the way that you are giving out information. I would...
Bishop.Peter
Peter.Bishop@...
Feb 4, 2006 2:24 pm
6750
One solution would be for the group to pay you to answer their I&R line and have a separate number going into your shop. That way, you could answer the ...
Hi! I'm looking for an evaulation/ feeback form which we can send to agencies on a yearly basis to evaluate our service. Does anyone have something they can...
Hello Groups, I have a major funder coming for a site visit next week and they would like to know how our cost per unit compares to other I&R call centers and...
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