EVERYTHING YOU NEED TO KNOW ABOUT THE AIRS NETWORKER
Last Updated December 2003

-- changes since December 2003 version
* Updated the number of participants to 710

This is the FAQ file for the AIRS Networker.

--- begin ---

The AIRS NETWORKER mailing list exists to help information and referral
providers find resources, ask questions related to their daily operations, and
exchange information about finding and using other sources of information to
enhance their operations.

This mailing list is a project of the Alliance of the Information and Referral
Systems.  It originally started as a joint project of the Texas Information and
Referral Network and the Texas Assistive Technology Program who operated the I&R
Networker from May of 1997 through February, 2001.

The service is provided free of charge.

As of December 2003, there are approximately 675 members to the Networker, from
across the United States and Canada.

This file is a compilation of the instructions, requests, and requirements for
participating on the AIRS Networker.  It will be automatically posted to the
mailing list on a monthly basis.

SECTION I.  INSTRUCTIONS FOR USING THE AIRS NETWORKER

Q: How do I join the AIRS Networker?
Q: How do I send a message to the AIRS Networker?
Q: Why was my message sent to the moderator for approval?
Q: Can I receive a digest version of the list?
Q: How Do I Quit the Networker?
Q: How Do I Search the Archives?
Q: What if I have other questions not listed here?

Q: How do I join the AIRS Networker?

A:  There are two ways to join the AIRS Networker.

The simplest is to use the web interface at
http://groups.yahoo.com/group/airsnetworker.

There is a link called “Subscribe” located in the upper right hand corner.   The
subscription wizard will ask you a couple of questions about the options that
are available to you.

Note: In order to use the web interface, you have to register with Yahoo for a
free membership.  It’s not mandatory to join Yahoo Groups, just easier to use if
you do.

An alternate sign-up method is to send an email to
airsnetworker-subscribe@yahoogroups.com from the email address that you’d like
to use.

If you need assistance with signing up, contact any of the list managers listed
at the end of this document.

Q: How do I send a message to the AIRS Networker?

You can post messages to your group by email or from the Yahoo! Groups Web site:

Via Email
To send a message to other group members, create an email and address it to
airsnetworker@yahoogroups.com.  This is not case sensitive.

Note: you can only post to groups you've joined, and only from email addresses
registered with Yahoo! Groups. If you misspell the name of a group, or attempt
to send an email from an account other than the one you joined under, your
message will not be delivered. If you receive a failure notice, check your email
addresses and try again.

Via the Yahoo! Groups Web site
After you've signed in to Yahoo, go to the AIRS Networker group page, click
Post, write your message, and then click Send Message.

Q: Why was my message sent to the moderator for approval?

Behind the scenes, the AIRS Networker receives anywhere from 2 to 5 spams a day,
and spammers have been known to join a list solely for the purpose of spamming
it.

For this reason, messages from new members and messages from email addresses not
subscribed to the list require moderator approval before they are sent to the
rest of the Networker.

The turnaround is typically the same or next business day. If you have sent a
message, but it hasn't appeared on the Networker in a timely manner, then please
contact a moderator.


Q: Can I receive a digest version of the list?

A:  Yes, but this requires a subscription to Yahoo Groups.

Step 1: Go to the AIRS Networker home page at
http://groups.yahoo.com/group/airsnetworker.  You may be asked to login to the
system.

Step 2: On the right hand corner is a box called “Messages” that also contains a
link called “Delivery Options”.  Click on the link for delivery options.

Step 3: The first question will ask you whether you want your messages delivered
as individual emails, a daily digest, or no emails (web-only access).  Make your
selection and click on “Save Changes” button at the bottom of the page.

Q: How Do I Quit the Networker?

To unsubscribe on the Web:
1. Sign in to Yahoo! Groups and go to the My Groups page.
2. Click on the Edit Message Settings link at the top of the page.
3. Look for the AIRS Networker and select Unsubscribe from the pull-down list on
the right.
4. Click Update to save your changes. The Group will no longer be listed on the
My Groups page, and you will no longer receive messages.

To unsubscribe via email:
From your email program, send a blank message to:
Airsnetworker-unsubscribe@yahoogroups.com

Again, if you have problems with your mailing list configuration, contact any of
the list managers at the end of this document.

Q: How Do I Search the Archives?

There are three sets of archives for this mailing list, by date.

February 2001 to present
http://groups.yahoo.com/group/airsnetworker/messages/

June 1998 to February 2001
http://groups.yahoo.com/group/ir-networker/messages/

Look in the upper right hand corner for a search box that says “Search
Archives”. Enter a key word or short phrase of what you are looking for and
click on the Search Archives button.

Archives are available for dates earlier than June 1998, but searching these
archives is not as easy.  See
http://groups.yahoo.com/group/ir-networker/1069.html for more in-depth
instructions.

Q: What if I have other questions not listed here?

The Yahoo Groups Help Center can be accessed online at
http://help.yahoo.com/help/groups.

You may also contact any of the list managers listed at the end of this
document.

SECTION II -- AIRS NETWORKER NETIQUETTE

Each mailing list evolves it’s own set of cultural guidelines on how to interact
with other members.  This is referred to online as “netiquette” and will vary
from list to list.

Here are the social guidelines that we have created for the AIRS Networker.

1. When replying to a message, delete non-relevant parts. A quick poll at the
1998 AIRS conference showed that approximately 3/4th of the Networker users
print out copies of useful messages and a reply to a reply to a reply may fill
several pages, with only a small amount of original content.

2. When sending a message, include a subject and provide the following
information in your signatures at the end - name, agency, e-mail address, phone
for direct contact.

3. Replies to the list-serve go to all users. Please send individual replies
directly to sender when appropriate, such as asking for a document to be mailed
or sent to you.  As a rule of thumb, ask yourself whether your message is
something the whole list would be interested in, or is your message something
only the individual recipient will care about.

4. If you are doing an informal survey, search the archives first. When you’re
done with your survey, post a summary of your results or conclusions to the
Networker.  This way, we can build upon a common body of knowledge.

5. Off-topic messages are discouraged but not entirely banned. If you simply
must post something outside the scope of the list, be sure to include the tag
[OT] in the subject field of the message as a courtesy for other list members.

6. While the list is geared towards information and referral professionals, we
have and may again receive inquiries from individuals seeking direct assistance.
If this happens, the protocol is to email the person directly with any offers of
assistance, and then post a summary of your actions to the Networker so that we
know the request has been handled.

7. Sending documents as attachments is prohibited.  Yahoo Groups is configured
to automatically delete all attachment.  What you should do instead is either a)
make an announcement that you have this document and are willing to send it via
email upon request or b) post it to the “Files” section of the Yahoo Groups and
sending a note to the list saying that it’s available.

8. These guidelines are meant to reduce frustration, not create new ones.  Don't
be afraid to speak up or speak out about an issue.  The AIRS Networker is and
should be a fun and breezy way to learn about the information and referral
profession across the country.

LIST MANAGER AND MODERATOR

The list manager is Doug Fluegel, 2-1-1 Project Manager for the United Way of
Metropolitan Nashville.  You can reach him at
doug.fluegel@... or 615-780-2430.

== end of file ==

The 888-pass-211 phone number has been set up again. It will directly
call your House and Senate represntatives based on your zip code leaving
a voice message from you. It only takes a minute.

Many non profits seem to believe that they are not allowed by IRS
regulation to lobby. The fact is that up to 5% of your budget could be
spent on lobbying activities without any problem, if you want to devote
more than 5% of your agency time to lobbying efforts you simply need to
complete a simple IRS form identifying the lobbying you will do. It is
not illegal or wrong. Government moves by lobbying. Everyone seems to
know this except the non profit world. This might explain why the non
profit sector has lost over 24% of government budgets over the past 10
years. This trend is not reversing.

This telephone number was up nationally for over a month in February and
there were over 2,000 calls. In my mind, each state should have had over
2,000 calls.

If you want $200,000,000 for 2-1-1 dial this number, have your staff
dial this number (ask them, don't make them...) have your volunteers
dial this number, have the local United Way staff and volunteers dial
this number. Send a notice out to all of the agencies and programs in
your database to have their staff and volunteers dial this number.

Politicians will move on bills that they think their community supports.
You need to convince them that their local community supports this bill.
One way to do that is by calling this number. Invite them to come see
your I&R or 2-1-1 center.

  Now, of course, if you don't need the money, don't bother.

Peter Bishop

United Way of America



-----Original Message-----
From: Thornell.Paul
Sent: Thursday, April 29, 2004 5:05 PM
To: 'Lori Warrens'; 'Lucinda Nord'; 'Tom Page';
'mary.hogan@...'
Cc: Levy.Kelly; McIntyre.Patrick; Ferrell.Trisha; Bishop.Peter
Subject: Re-launch of 888-PASS-211



Starting tomorrow, 888-PASS-211 will be operational again until the end
of this Congress (projected to be mid-October).  This phone number
allowing people to call their Members of Congress urging them to
cosponsor the Calling for 2-1-1 Act generated a little over about 1,200
calls on February 11, but only about 1,000 calls for the rest of the
month.  That's a decent number, but no where close to where our numbers
should be given the reach of this movement.



As of today, there are 84 House sponsors of HR 3111 and 26 Senate
sponsors of the Senate bill S. 1630.  We need to at least double these
numbers if we hope to get action on this legislation this year.  To
date, there are 30 states with only one or NO Members of Congress signed
on as a cosponsor.



I've attached a list by state of the congressional sponsors of the
legislation; talking points; and the key targets.  Let's get calls into
888-PASS-211 and get action on the Calling for 2-1-1 Act this year.  We
will post this information Monday on Breakfast on-line and other UWA
list servs.  Please feel free to send it out as well through 211 on-line
and anything else.



Thanks for making sure that those attending the AIRS conference are
aware of this push.



-PT



________________________________________________________________________
_

Paul Thornell

Vice President, Public Policy & Partners

United Way of America

701 N. Fairfax Street

Alexandria, VA 22314

Phone: (703) 683-7817

Fax: (703) 549-9152

paul.thornell@...





[Non-text portions of this message have been removed]

If the person who made the call to you is requesting written confirmation of
the call, then a signed release is all that is necessary to protect you and
your agency.  The confirmation should only include the name of the person
calling and the stated nature of the call. Actual records and other
information about the call should not be given without a court order.

Some of the particular laws vary state to state.  You can double check your
liability with your local or state chapter of NASW regarding
confidentiality.

Jane Schlee
2-1-1 East Tennessee Information & Referral
Knoxville, TN
----- Original Message -----
From: "Fran Palm" <fpalm@...>
To: "AIRS Networker" <airsnetworker@yahoogroups.com>
Sent: Friday, April 30, 2004 10:54 AM
Subject: [airsnetworker] legal question


> Folks,
> I have a person wanting us to confirm that she called us with a domestic
> violence problem 2 years ago.  We, in fact, do have a record of her call.
> Would you provide information that would help her with a written release
> from her or would you ask for a court order?  I need some guidance here.
In
> my 12 years in I&R I've never had this come up.
> Thanks.
> Fran
>
> Frances L. Palm, MPA, CIRS, CRS
> Executive Director
> First Call For Help, Inc./2-1-1 Helpline
> (serving Morris, Passaic, Bergen & Union counties, NJ)
> fpalm@...
> Tel: 973-331-3663, ext. 100
>
>
>
>
> ==================================================================
> The AIRS Networker FAQ at
> http://groups.yahoo.com/group/airsnetworker/files/AIRS%20Networker%20FAQ
> can answer all of your questions about the meaning of life.
> ==================================================================
> Yahoo! Groups Links
>
>
>
>
>

I think you were clear and that my answer addressed the issue.  Often, in
court proceedings regarding domestic violence, the victim just needs to
establish a trail of reporting.  If she called you and asked for referrals
to domestic violence services, then that is all you have to confirm.  Since
the person requesting the confirmation is the person who called you, in most
states all you need is a signed release by the caller.
----- Original Message -----
From: "Fran Palm" <fpalm@...>
To: <airsnetworker@yahoogroups.com>
Sent: Friday, April 30, 2004 2:02 PM
Subject: RE: [airsnetworker] legal question


> Sorry that I may not have been clear the the woman's request is to help
her
> in court to build evidence of her domestic violence situation.  The
release
> of information would be to her and the only thing we could confirm is that
> she called to discuss a domestic violence situation and that we gave her
> referrals.  I don't know how much it would help her anyway, but that's why
> she's asking.
> Fran
>
> -----Original Message-----
> From: Keaster@... [mailto:Keaster@...]
> Sent: Friday, April 30, 2004 11:40 AM
> To: airsnetworker@yahoogroups.com
> Subject: Re: [airsnetworker] legal question
>
>
> In a message dated 4/30/2004 10:54:06 AM Eastern Daylight Time,
> fpalm@... writes:
> Folks,
> I have a person wanting us to confirm that she called us with a domestic
> violence problem 2 years ago.  We, in fact, do have a record of her call.
> Would you provide information that would help her with a written release
> from her or would you ask for a court order?  I need some guidance here.
In
> my 12 years in I&R I've never had this come up.
> Thanks.
> Fran
> Just my two cents worth:   This has come up for us a number of times over
> the
> years.  In our state, there is no special legal protection for most
hotline
> records (there are laws that cover mental health, drug, rape, AIDS... but
no
> generic law that protects everything).
> In spite of that, we really feel strongly that our calls ought to, in most
> cases, be confidential. I mean, we have call records that would make a KGB
> colonel drool!  Thus, we need to protect the privacy of our records as
best
> we can
> with our own internal policies .     (It's possible that some states do
> include hotline records in the list of records that enjoy special
privilege
> of
> confidentiality.  But New York State does not.)
>
> Our hotline generally has no files marked with the names of individual
> callers -- our log sheets are stored chronologically.  We don't do
> treatment, so the
> caller has no special right to have our organization's own business
records.
>
> When this sort of thing comes up, there is usually an organization that
> wants
> the record.  I always try to talk to someone at that organization.   Why
do
> they want the record?  In what form do they want the record?  Sometimes it
> becomes clear during this dialogue that our record is of no real use in
the
> situation, and the request just goes away.  Sometimes it becomes clear
that
> we are
> just being asked to provide some data to another agency that is also
trying
> to
> help the caller.  We've got one of these going now... the caller is
applying
> for SSI and is trying to document his disability, which we know about, and
> we
> are cooperating.
>
> Other times, the question about whether to honor the request continues.
This
> often happens if the record's destination would be a court of law.    At
> this
> point, I ask myself (and  our lawyer) -- do we want to cooperate with the
> request, or not?    Sometimes we really want to cooperate, like if we
called
> the
> police when somebody told us they planned to harm a another person.  Since
> the
> case began with us, it makes sense that we back up our verbal call with a
> written record or testimony.     Other times, we really don't want to
> cooperate,
> like when a husband who wants a divorce wants our records about his wife's
> calls to us so that he can use them against her.
>
> In most cases when the document is wanted for court, regardless of our
point
> of view about providing the record, I will say "not without a court
order."
> Generally, in our state, this means we would receive a subpoena requesting
> the record.  A subpoena is not a court order, and does not require you to
> produce the record. It usually does require that you either produce the
> record or
> come to court for a show cause hearing to tell why you don't want to.   We
> would
> nearly always come to the court date.  If we are really happy to
cooperate,
> we would say something like "because the privacy of our records is very
> important to us and to our callers, please issue a court order if you'd
like
> this
> record."  This is no barrier or hassle to the court, but it puts us on
> record as
> offering some resistance to the idea that a court can have our records any
> time it wants them.    On the other hand, if we want to put up a fight
about
> giving up this record, we would have had our lawyer draft some paperwork
> requesting that the subpoena be "quashed", and we would submit that
> paperwork to the
> judge, who can then do what s/he feels is right.  We've only done this
once;
> it
> cost us $1450 to pay the lawyer to drop everything and quickly draft a
bunch
> of documents and go to court on our behalf.  There was a lot at stake,
since
> the lawyer had subpoenaed 3 years worth of ALL our log sheets so that he
> could
> sort them and find ones that he thought he wanted for his case.   Our
> resistance did not, in the end, protect the records that were actually
> pertinent to the
> case the lawyer was working on (it involved the well-being of a tiny
infant,
> and nearly nobody's privilege of confidential communication would override
> the
> safety of a baby in our state) -- but we were able to require that even
> those
> records go straight to the Family Court judge rather than to the caller's
> husband's lawyer.  And we did protect the privacy of all other records.
>    Our internal policy of saying "not without a court order", coupled with
a
> vigorous resistance when we feel it is wrong for us to give up the
records,
> has served us well.   It lets us provide records that help our callers
while
> preserving the impression that courts can't just have whatever they want,
> anytime.
>     Again, laws covering this topic vary from state to state.  It may be
> that, in some states, you could just say "No way!" and make it stick. But
> not here.
>     Probably more than you wanted to know, Fran!  ; )
>     Karen Easter, Potsdam, NY
>
>
> [Non-text portions of this message have been removed]
>
>
>
> ==================================================================
> The AIRS Networker FAQ at
> http://groups.yahoo.com/group/airsnetworker/files/AIRS%20Networker%20FAQ
> can answer all of your questions about the meaning of life.
> ==================================================================
> Yahoo! Groups Links
>
>
>
>
>
>
>
>
> ==================================================================
> The AIRS Networker FAQ at
> http://groups.yahoo.com/group/airsnetworker/files/AIRS%20Networker%20FAQ
> can answer all of your questions about the meaning of life.
> ==================================================================
> Yahoo! Groups Links
>
>
>
>
>

Hello Everyone

I am wondering if a new taxonomy code would be or has been created for the new
Medicare Approved Discount Drug Cards?

David Wallace, CIRS-A
Coordinator
Senior LinkAge Line®
Arrowhead Regional Development Commission
Arrowhead Area Agency on Aging
(218) 529-7522 (Direct Line)
(218) 529-7592 (Fax)
dwallace@...
www.ardc.org (Website)


Caution: This e-mail and attached documents, if any, may contain information
that is protected by state or federal law. E-mail containing private or
protected information should not be sent over a public (nonsecure) Internet
unless it is encrypted pursuant to DHS standards. This e-mail should be
forwarded only on a strictly need-to-know basis. If you are not the intended
recipient, please: (1) notify the sender immediately, (2) do not forward the
message, (3) do not print the message and (4) erase the message from your
system. Thank you.

Sorry that I may not have been clear the the woman's request is to help her
in court to build evidence of her domestic violence situation.  The release
of information would be to her and the only thing we could confirm is that
she called to discuss a domestic violence situation and that we gave her
referrals.  I don't know how much it would help her anyway, but that's why
she's asking.
Fran

-----Original Message-----
From: Keaster@... [mailto:Keaster@...]
Sent: Friday, April 30, 2004 11:40 AM
To: airsnetworker@yahoogroups.com
Subject: Re: [airsnetworker] legal question


In a message dated 4/30/2004 10:54:06 AM Eastern Daylight Time,
fpalm@... writes:
Folks,
I have a person wanting us to confirm that she called us with a domestic
violence problem 2 years ago.  We, in fact, do have a record of her call.
Would you provide information that would help her with a written release
from her or would you ask for a court order?  I need some guidance here.  In
my 12 years in I&R I've never had this come up.
Thanks.
Fran
Just my two cents worth:   This has come up for us a number of times over
the
years.  In our state, there is no special legal protection for most hotline
records (there are laws that cover mental health, drug, rape, AIDS... but no
generic law that protects everything).
In spite of that, we really feel strongly that our calls ought to, in most
cases, be confidential. I mean, we have call records that would make a KGB
colonel drool!  Thus, we need to protect the privacy of our records as best
we can
with our own internal policies .     (It's possible that some states do
include hotline records in the list of records that enjoy special privilege
of
confidentiality.  But New York State does not.)

Our hotline generally has no files marked with the names of individual
callers -- our log sheets are stored chronologically.  We don't do
treatment, so the
caller has no special right to have our organization's own business records.

When this sort of thing comes up, there is usually an organization that
wants
the record.  I always try to talk to someone at that organization.   Why do
they want the record?  In what form do they want the record?  Sometimes it
becomes clear during this dialogue that our record is of no real use in the
situation, and the request just goes away.  Sometimes it becomes clear that
we are
just being asked to provide some data to another agency that is also trying
to
help the caller.  We've got one of these going now... the caller is applying
for SSI and is trying to document his disability, which we know about, and
we
are cooperating.

Other times, the question about whether to honor the request continues. This
often happens if the record's destination would be a court of law.    At
this
point, I ask myself (and  our lawyer) -- do we want to cooperate with the
request, or not?    Sometimes we really want to cooperate, like if we called
the
police when somebody told us they planned to harm a another person.  Since
the
case began with us, it makes sense that we back up our verbal call with a
written record or testimony.     Other times, we really don't want to
cooperate,
like when a husband who wants a divorce wants our records about his wife's
calls to us so that he can use them against her.

In most cases when the document is wanted for court, regardless of our point
of view about providing the record, I will say "not without a court order."
Generally, in our state, this means we would receive a subpoena requesting
the record.  A subpoena is not a court order, and does not require you to
produce the record. It usually does require that you either produce the
record or
come to court for a show cause hearing to tell why you don't want to.   We
would
nearly always come to the court date.  If we are really happy to cooperate,
we would say something like "because the privacy of our records is very
important to us and to our callers, please issue a court order if you'd like
this
record."  This is no barrier or hassle to the court, but it puts us on
record as
offering some resistance to the idea that a court can have our records any
time it wants them.    On the other hand, if we want to put up a fight about
giving up this record, we would have had our lawyer draft some paperwork
requesting that the subpoena be "quashed", and we would submit that
paperwork to the
judge, who can then do what s/he feels is right.  We've only done this once;
it
cost us $1450 to pay the lawyer to drop everything and quickly draft a bunch
of documents and go to court on our behalf.  There was a lot at stake, since
the lawyer had subpoenaed 3 years worth of ALL our log sheets so that he
could
sort them and find ones that he thought he wanted for his case.   Our
resistance did not, in the end, protect the records that were actually
pertinent to the
case the lawyer was working on (it involved the well-being of a tiny infant,
and nearly nobody's privilege of confidential communication would override
the
safety of a baby in our state) -- but we were able to require that even
those
records go straight to the Family Court judge rather than to the caller's
husband's lawyer.  And we did protect the privacy of all other records.
    Our internal policy of saying "not without a court order", coupled with a
vigorous resistance when we feel it is wrong for us to give up the records,
has served us well.   It lets us provide records that help our callers while
preserving the impression that courts can't just have whatever they want,
anytime.
     Again, laws covering this topic vary from state to state.  It may be
that, in some states, you could just say "No way!" and make it stick. But
not here.
     Probably more than you wanted to know, Fran!  ; )
     Karen Easter, Potsdam, NY


[Non-text portions of this message have been removed]



==================================================================
The AIRS Networker FAQ at
http://groups.yahoo.com/group/airsnetworker/files/AIRS%20Networker%20FAQ
can answer all of your questions about the meaning of life.
==================================================================
Yahoo! Groups Links

In a message dated 4/30/2004 10:54:06 AM Eastern Daylight Time,
fpalm@... writes:
Folks,
I have a person wanting us to confirm that she called us with a domestic
violence problem 2 years ago.  We, in fact, do have a record of her call.
Would you provide information that would help her with a written release
from her or would you ask for a court order?  I need some guidance here.  In
my 12 years in I&R I've never had this come up.
Thanks.
Fran
Just my two cents worth:   This has come up for us a number of times over the
years.  In our state, there is no special legal protection for most hotline
records (there are laws that cover mental health, drug, rape, AIDS... but no
generic law that protects everything).
In spite of that, we really feel strongly that our calls ought to, in most
cases, be confidential. I mean, we have call records that would make a KGB
colonel drool!  Thus, we need to protect the privacy of our records as best we
can
with our own internal policies .     (It's possible that some states do
include hotline records in the list of records that enjoy special privilege of
confidentiality.  But New York State does not.)

Our hotline generally has no files marked with the names of individual
callers -- our log sheets are stored chronologically.  We don't do treatment, so
the
caller has no special right to have our organization's own business records.

When this sort of thing comes up, there is usually an organization that wants
the record.  I always try to talk to someone at that organization.   Why do
they want the record?  In what form do they want the record?  Sometimes it
becomes clear during this dialogue that our record is of no real use in the
situation, and the request just goes away.  Sometimes it becomes clear that we
are
just being asked to provide some data to another agency that is also trying to
help the caller.  We've got one of these going now... the caller is applying
for SSI and is trying to document his disability, which we know about, and we
are cooperating.

Other times, the question about whether to honor the request continues. This
often happens if the record's destination would be a court of law.    At this
point, I ask myself (and  our lawyer) -- do we want to cooperate with the
request, or not?    Sometimes we really want to cooperate, like if we called the
police when somebody told us they planned to harm a another person.  Since the
case began with us, it makes sense that we back up our verbal call with a
written record or testimony.     Other times, we really don't want to cooperate,
like when a husband who wants a divorce wants our records about his wife's
calls to us so that he can use them against her.

In most cases when the document is wanted for court, regardless of our point
of view about providing the record, I will say "not without a court order."
Generally, in our state, this means we would receive a subpoena requesting
the record.  A subpoena is not a court order, and does not require you to
produce the record. It usually does require that you either produce the record
or
come to court for a show cause hearing to tell why you don't want to.   We would
nearly always come to the court date.  If we are really happy to cooperate,
we would say something like "because the privacy of our records is very
important to us and to our callers, please issue a court order if you'd like
this
record."  This is no barrier or hassle to the court, but it puts us on record as
offering some resistance to the idea that a court can have our records any
time it wants them.    On the other hand, if we want to put up a fight about
giving up this record, we would have had our lawyer draft some paperwork
requesting that the subpoena be "quashed", and we would submit that paperwork to
the
judge, who can then do what s/he feels is right.  We've only done this once; it
cost us $1450 to pay the lawyer to drop everything and quickly draft a bunch
of documents and go to court on our behalf.  There was a lot at stake, since
the lawyer had subpoenaed 3 years worth of ALL our log sheets so that he could
sort them and find ones that he thought he wanted for his case.   Our
resistance did not, in the end, protect the records that were actually pertinent
to the
case the lawyer was working on (it involved the well-being of a tiny infant,
and nearly nobody's privilege of confidential communication would override the
safety of a baby in our state) -- but we were able to require that even those
records go straight to the Family Court judge rather than to the caller's
husband's lawyer.  And we did protect the privacy of all other records.
    Our internal policy of saying "not without a court order", coupled with a
vigorous resistance when we feel it is wrong for us to give up the records,
has served us well.   It lets us provide records that help our callers while
preserving the impression that courts can't just have whatever they want,
anytime.
     Again, laws covering this topic vary from state to state.  It may be
that, in some states, you could just say "No way!" and make it stick. But not
here.
     Probably more than you wanted to know, Fran!  ; )
     Karen Easter, Potsdam, NY


[Non-text portions of this message have been removed]

Folks,
I have a person wanting us to confirm that she called us with a domestic
violence problem 2 years ago.  We, in fact, do have a record of her call.
Would you provide information that would help her with a written release
from her or would you ask for a court order?  I need some guidance here.  In
my 12 years in I&R I've never had this come up.
Thanks.
Fran

Frances L. Palm, MPA, CIRS, CRS
Executive Director
First Call For Help, Inc./2-1-1 Helpline
(serving Morris, Passaic, Bergen & Union counties, NJ)
fpalm@...
Tel: 973-331-3663, ext. 100

Hello,
We recently changed our monthly newsletter to contain more statistics
and   graphs.  However, when we receive calls we have "call sheets",
and then hand write the results in coloumns (so we have not come to
the computer age yet,is what I am trying to say)at the end of the
month.  Does anyone else still keep their stats this way?  If so
would you be willing to share with me the forms you use to track a
call and then the sheet you transfer it to to talley the calls at the
end of the month? Thanks so much.
You can email me them directly if you would like at
firstcalldecatur@...
Have a great day!
Jill Applebee
First Call for Help
Decatur, IL
217-475-2255
firstcalldecatur@...

We in Simcoe County, in Ontario, Canada are preparing to deliver 211 early
in 2005 and are interested in much of the material requested on the airs
networker and 211 listserv.  I haven't sent out any "me too" messages cause
I don't want to create a ton of unecessary e-mails and at the same time, I
hate to bug people.

After chatting with the networker moderator, Doug, we came up with this
possible solution.  Could we ask "posters" who request that all submissions
be sent directly to them, please also offer to share the data and include
instructions?  For example, "I will post the data to the files section"
(which generates an alert to the networker when posted), or, "Interested
parties should contact me directly to receive a copy of the results".

It would be great if we could develop a protocol to retrieve relevant
information and not clog the networker/listserv with "me toos"!

Thanks for at least thinking about it! ;)

Lilian


Lilian Boote, MLS, CIRS
Special Projects Manager
Community Connection, Collingwood
Ontario, Canada
(705) 444-0040 ext 238

I will be out of the office starting  04/27/2004 and will not return until
04/29/2004.

I can respond to your email at that time.

Maggie,
this is not a complete answer, but just some thoughts to share. Our
inclusion criteria specifies that we will include the following for-profit
groups and individuals:

. . . For-profit entities that offer a service not adequately provided by
other resource listings; or if they offer scholarships, reduced fees or
sliding fee scales and/or accept Medicare or Medicaid.

. . . Individual or private practitioners (i.e. therapists, physicians,
etc.) who have been approved by the Selections Committee as having met the
stated criteria and have entered into reciprocal agreement with The Crisis
Center (See criteria listed separately. Renewed annually).

For the first group, we do not plan to charge a fee for inclusion as these
for-profit groups will be providing a service necessary in our community but
which is not being adequately covered by the non-profit sector. This might
be due to a complete gap in the non-profit sector or perhaps something is
being offered but badly managed by a failing agency. I'm big on non-profits
obviously, but see no sense in referring people to an agency that seems
unable to complete event the basics of their mission, i.e., good counseling
on a sliding scale is preferable to bad counseling for free.

Now, in regards to this last group -- these criteria are actually being
devised at this time and I have two private practice psychologists (one
board member and one member of our CISM Team) who are helping me develop
this. I know that there will be an annual fee required of this group as well
as copies of licensure, and some other pieces. They will also sign a
reciprocal agreement to make our literature available in their waiting
areas, educate clients about our services (verbal and with handouts), and
use our number as a non-emergency point of assistance for when they are on
vacation or out of the office for training or other reasons during their
normal work week. Like I said, we're completing these thoughts at this time,
so I have nothing finished to send you at this time.

Hope these thoughts are helpful to you,

Ruthanne Hill
Executive Director
The Crisis Center
Springdale, Arkansas
rhill@...
phone: 479-756-1995
fax: 479-756-2338


The vision of The Crisis Center is that "all people will have the help they
need to prevail over crisis and to use the experience to make positive
changes in their lives."

-----Original Message-----
From: Maggie Fowlie [mailto:pubtsn@...]
Sent: Tuesday, April 27, 2004 11:11 AM
To: Airsnetworker@Yahoogroups. Com
Subject: [airsnetworker] Policies around for-profits


I notice that many I&Rs have policies that may include for-profit
organizations in their databases if they meet certain criteria; many charge
the for-profits to be included in directories, CDs, online databases, etc.

We, too, have such a policy, but I am finding it difficult to justify in
some cases. For instance, there are registered non-profits that charge a fee
for some service, say a parenting workshop; sometimes there are subsidies
available, sometimes sliding scales, sometimes not. We also have for-profit
organizations in our community that offer the same thing, at similar rates.
Why should one be charged a fee and the other not? We also have other
for-profit businesses that offer services that are available in the
non-profit sector, but the for-profit may charge even less than the
non-profit. Some for-profits are individuals who are sole-proprietors and
cannot afford inclusion fees. Many non-profits have "advertising" dollars in
their budgets, just as many for-profits do.

Perhaps I am finding the exceptions and not the rules, but I would still
like to feel justified in applying the policy. I understand we don't want to
be another Yellow Pages, so having strict inclusion criteria regarding
for-profits is OK. I think it's mostly the inclusion fee that has me thrown
for a loop. Not that the extra dollars aren't welcome!

Does anyone have some wording I can use to explain why we include
non-profits for no inclusion fee, yet charge for-profits a fee?

Maggie Fowlie
Resource/Publications Coordinator
The Support Network
Edmonton AB
Direct: (780) 732-6639
www.thesupportnetwork.com

"Volunteers  Grow Community "
Celebrate National Volunteer Week!
April 18-24, 2004



[Non-text portions of this message have been removed]



==================================================================
The AIRS Networker FAQ at
http://groups.yahoo.com/group/airsnetworker/files/AIRS%20Networker%20FAQ
can answer all of your questions about the meaning of life.
==================================================================
Yahoo! Groups Links

I will be out of the office starting  04/27/2004 and will not return until
05/03/2004.

I will respond to your message when I return. Please contact Joyce Collins,
SW Supervisor, at 215-685-5382 if the matter can not wait till Monday.

I notice that many I&Rs have policies that may include for-profit
organizations in their databases if they meet certain criteria; many charge
the for-profits to be included in directories, CDs, online databases, etc.

We, too, have such a policy, but I am finding it difficult to justify in
some cases. For instance, there are registered non-profits that charge a fee
for some service, say a parenting workshop; sometimes there are subsidies
available, sometimes sliding scales, sometimes not. We also have for-profit
organizations in our community that offer the same thing, at similar rates.
Why should one be charged a fee and the other not? We also have other
for-profit businesses that offer services that are available in the
non-profit sector, but the for-profit may charge even less than the
non-profit. Some for-profits are individuals who are sole-proprietors and
cannot afford inclusion fees. Many non-profits have "advertising" dollars in
their budgets, just as many for-profits do.

Perhaps I am finding the exceptions and not the rules, but I would still
like to feel justified in applying the policy. I understand we don't want to
be another Yellow Pages, so having strict inclusion criteria regarding
for-profits is OK. I think it's mostly the inclusion fee that has me thrown
for a loop. Not that the extra dollars aren't welcome!

Does anyone have some wording I can use to explain why we include
non-profits for no inclusion fee, yet charge for-profits a fee?

Maggie Fowlie
Resource/Publications Coordinator
The Support Network
Edmonton AB
Direct: (780) 732-6639
www.thesupportnetwork.com

"Volunteers  Grow Community "
Celebrate National Volunteer Week!
April 18-24, 2004



[Non-text portions of this message have been removed]

Hi everyone,

This is a question for those of you who are going to the 2-1-1 Institute
portion of the AIRS conference, or at least know a bit about it.

Since it takes place on two half-days (Saturday and Sunday)--are they both
covering different material or is it the same session repeated on both
Saturday and Sunday?  Also--is there any more detailed information on what
type of information and workshops will be held during those days?

Thanks,

Monica Villavicencio
Project Coordinator
Self Reliance Foundation
529 14th St., NW, Suite 740
Washington, DC 20045
(202) 661-8081
monica@... <mailto:monica@...>



[Non-text portions of this message have been removed]

Hello,

This post is from Julio Perez in response to a rejected message
earlier today.  I rejected the message because it looked like a note
to Sara that might not concern the whole listserv.  Julio rightly
points out that it would be proper to engage the listserv in a
discussion around access to screen-reading technology.  Thank you!

Julio's response:

I most certainly think that it should be a public rather than private
request for clarification. As a totally blind person who has worked
with computers and Access Technology since the late 80's, I am
constantly confronted with excellent instructional materials on-line
but which are totally useless to blind individuals because they are
not accessible.  Usually the best and cheapest way to avoid this is
to focus some attention on accessibility when web sites and on-line
courses are being designed. Once in distribution, the sooner the
discussion begins, the quicker these can be integrated into the next
version. I will not go into all the relevant ADA and Section 508
guidelines and requirements; they are easily available everywhere on
the Internet. There are also lots of materials on-line detailing how
to make electronic interfaces that are accessible to the broadest
number of people with disabilities. Professionals designing these
tools need to be aware that these standards also exists and that
providing accessible learning and working environments makes sense
for many good and cost effective reasons.
In our area, for example, there are many blind and visually impaired
individuals who are interested in working in I&R, call centers, etc.,
but have found it difficult to find jobs as operators. Not because
blind people cannot use computers, but due to lack of accessibility
features designed into the database interfaces used in the centers.
The new project I'm directing will be a continuous training site for
up to six blind and visually impaired operators at a time. Our
database and user interfaces are being necessarily designed with
accessibility built-in from the start.
I have a strong background in Access Technology but have only started
learning about I&R call centers since January. I am already finding
out that most people in the field are unaware of the avoidable
barriers currently existing in the training and working environments
we operate in.  My hope is that, as our common knowledge base
evolves, we can merge our areas of expertise and design tools that
avoid creating unnecessary barriers.
Our agency joined AIRS to learn how to do it right. AIRS has
thankfully taken on the challenge of evolving, promoting and
supporting professional standards in the field. Raising awareness of
accessibility issues within such a group could only benefit us all. I
am already communicating very well with Sarah on a personal basis
concerning the materials I will need to get the most out of the
upcoming conference workshops I will be attending. She is being very
helpful and handling it like the concerned professional she is. The
list discussion I'm interested in starting is NOT a personal one. I
hope we can start sharing thoughts, experiences and reasonable
solutions to a variety of access related issues which, at the very
least, require awareness before they can be successfully
resolved.
Sorry for the long response to a simple question but this is a touch
sensitive button. I have recently registered for an on-line course on
call center basics with a commercial organization only to find that I
will need to request a refund since it is only about 20% accessible
to me. I would like my experience with AIRS to be different. Well, I
guess like most other important concerns, this one is partially
personal.
Perhaps you should send this message to the list instead of my
original one. I think that it puts my initial question in better
context and allows for a more prepared response from Sarah or anyone
else on the list who has a contribution to make. Finally, thank you
for your attentiveness to list traffic. I've unhappily managed a
couple of lists in the past and currently belong to more than a dozen
lists. I appreciate your role.
Sincerely,

Julio C. Perez
Director of Information Services
Blind Line
VISIONS: Rehabilitation Services for the Blind and Visually Impaired
500 Greenwich Street, 3rd Floor
New York, NY 10013
(212) 625-1616 Ext. 139
jcperez1@...


Doug's rejection:


Hi, Julio
This looks like a message to Sara.  Could you please send her an
email instead of posting to the listserv?  If you think the listserv
would benefit, resubmit & I will post it.  Thanks!
df


Julio's original post:

Dear Sarah,

How accessible are the courses for those of us who use screen
reading
technology?

Sincerely,


Julio C. Perez

Hi Tylee,
AIRS will be introducing the 211 toolkit at the 2-1-1 Institute and
conference.  After the conference we will send an announcement out to
the field.


Lori Warrens
Executive Director
Alliance of Information & Referral Systems
1319 F Street NW
Washington, DC 20004
loriwarrens@...
(404) 402-4029




[Non-text portions of this message have been removed]

I thought I saw something about AIRS and United Way of America
releasing 2-1-1 planning tools, but can't locate the message. Am not
even sure it was this listserv, but I figured this was a good place
to start. If anyone knows anything about this, please respond.

Thanks,
Tylee

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Tylee S. Smith, ACSW, CRS
Manager, Information & Referral Program
Phone  703.642.4638
Fax       703.642.5077
Northern Virginia Regional Commission
7535 Little River Turnpike, Suite 100
Annandale, VA 22003-2937
Visit the Quick Guide On-Line at www.novaregion.org/qgonline.htm
Or Virginia-wide information at www.vaiandr.net
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Jeri,

I apologize. You are correct the re-certification is 10 documented hours of
training.  However, I needed to make sure to clarify that the AIRS Classroom
Online is only .3 CEU's. I apologize for the confusion.

Good Luck!

Sara

Sara Hamilton
Training Manager
Alliance of Information and Referral Systems
1319 F Street NW
Suite 601
Washington, DC 20004
Ph: 202-464-5086 Fax: 202-393-4517
sarahamilton@...  www.airs.org
"Bringing People and Services Together"


-----Original Message-----
From: jeri@... [mailto:jeri@...]
Sent: Saturday, April 24, 2004 5:03 PM
To: airsnetworker@yahoogroups.com
Subject: [airsnetworker] RE: AIRS Certification and Online trainings


Dear Sara,

I'm confused by your message.  I was under the impression that one needed to
complete 10 clock hours of training in order to be recertified, not 10 CEUs
which, as you indicate, would mean 100 clock hours of training.  When I have
renewed in the past I only reported 10 clock hours.  Acquiring bona fide
CEUs puts us into an entirely different arena, requiring trainers to have
submitted their materials to an official board for approval as CEU hours,
the payment of a certain level of fees, etc.

The application paperwork for the recertification says, "Ten documented
hours of continuing education and/or professional development...."  Please
clarify--thanks!

Jeri Shumate
Interim Executive Director
211info
621 SW Alder, Suite 810
Portland, OR  97205
503-276-0281 p.
503-499-4302 f.
jeri@...



    Date: Fri, 23 Apr 2004 17:51:58 -0400
    From: "Sara Hamilton" <sarahamilton@...>
Subject: RE: RE: AIRS recertification and Online trainings

Each online class offered by the AIRS Classroom Online is .3 hours. One CEU
equals 10 hours of training. So, because the online trainings are only 3
hours, it won't complete the entire unit you need, but help you come close.

Sara Hamilton
Training Manager
Alliance of Information and Referral Systems
1319 F Street NW
Suite 601
Washington, DC 20004
Ph: 202-464-5086 Fax: 202-393-4517
sarahamilton@...  www.airs.org
"Bringing People and Services Together"



==================================================================
The AIRS Networker FAQ at
http://groups.yahoo.com/group/airsnetworker/files/AIRS%20Networker%20FAQ
can answer all of your questions about the meaning of life.
==================================================================
Yahoo! Groups Links

Dear Sara,

I'm confused by your message.  I was under the impression that one needed to
complete 10 clock hours of training in order to be recertified, not 10 CEUs
which, as you indicate, would mean 100 clock hours of training.  When I have
renewed in the past I only reported 10 clock hours.  Acquiring bona fide
CEUs puts us into an entirely different arena, requiring trainers to have
submitted their materials to an official board for approval as CEU hours,
the payment of a certain level of fees, etc.

The application paperwork for the recertification says, "Ten documented
hours of continuing education and/or professional development...."  Please
clarify--thanks!

Jeri Shumate
Interim Executive Director
211info
621 SW Alder, Suite 810
Portland, OR  97205
503-276-0281 p.
503-499-4302 f.
jeri@...



    Date: Fri, 23 Apr 2004 17:51:58 -0400
    From: "Sara Hamilton" <sarahamilton@...>
Subject: RE: RE: AIRS recertification and Online trainings

Each online class offered by the AIRS Classroom Online is .3 hours. One CEU
equals 10 hours of training. So, because the online trainings are only 3
hours, it won't complete the entire unit you need, but help you come close.

Sara Hamilton
Training Manager
Alliance of Information and Referral Systems
1319 F Street NW
Suite 601
Washington, DC 20004
Ph: 202-464-5086 Fax: 202-393-4517
sarahamilton@...  www.airs.org
"Bringing People and Services Together"

It seems that you are doing the same!! I have a conference in a few days, I
can rest when its over!



Sara Hamilton
Training Manager
Alliance of Information and Referral Systems
1319 F Street NW
Suite 601
Washington, DC 20004
Ph: 202-464-5086 Fax: 202-393-4517
sarahamilton@...  www.airs.org
"Bringing People and Services Together"


-----Original Message-----
From: Bishop.Peter [mailto:Peter.Bishop@...]
Sent: Saturday, April 24, 2004 1:07 PM
To: airsnetworker@yahoogroups.com
Subject: RE: [airsnetworker] Norfolk Rated in Top 10 LEAST stressful cities
in the US


Speaking of stress, what are you doing working on Saturday. Take that dog
out for a walk Peter

Peter S. Bishop MA
Manager 2-1-1
United Way of America
peter.bishop@...
904.285.0408


-----Original Message-----
From: Sara Hamilton [mailto:sarahamilton@...]
Sent: Saturday, April 24, 2004 1:06 PM
To: airsnetworker@yahoogroups.com
Subject: [airsnetworker] Norfolk Rated in Top 10 LEAST stressful cities in
the US

In an article posted on www.MSN.com today, Norfolk, Virginia ranked 8th in
the least stressful cities in the US. I'm so excited to welcome you all to
Norfolk, and hope it brings you a stress free and informative week!

Click the link below to see the article and how other cities ranked!

  <http://houseandhome.msn.com/Move/TheMostandLeastStressfulCities.aspx>
http://houseandhome.msn.com/Move/TheMostandLeastStressfulCities.aspx

See you in Norfolk!!!

Sara

Sara Hamilton
Training Manager
Alliance of Information and Referral Systems
1319 F Street NW
Suite 601
Washington, DC 20004
Ph: 202-464-5086 Fax: 202-393-4517
sarahamilton@...  www.airs.org <http://www.airs.org/>
"Bringing People and Services Together"



[Non-text portions of this message have been removed]



==================================================================
The AIRS Networker FAQ at
http://groups.yahoo.com/group/airsnetworker/files/AIRS%20Networker%20FAQ

can answer all of your questions about the meaning of life.
==================================================================
Yahoo! Groups Links







==================================================================
The AIRS Networker FAQ at
http://groups.yahoo.com/group/airsnetworker/files/AIRS%20Networker%20FAQ
can answer all of your questions about the meaning of life.
==================================================================
Yahoo! Groups Links

Sandra,

There is a description of the tour listed on the webpage below. However, You
are more than welcome to call the tour company if you'd like more
information. Send me an email (away from the Networker) or give me a call
and I'll put in touch with them.

http://www.airs.org/downloads/williamsburg.htm

Sara Hamilton
Training Manager
Alliance of Information and Referral Systems
1319 F Street NW
Suite 601
Washington, DC 20004
Ph: 202-464-5086 Fax: 202-393-4517
sarahamilton@...  www.airs.org
"Bringing People and Services Together"


-----Original Message-----
From: Sandra Skaar [mailto:sskaar@...]
Sent: Saturday, April 24, 2004 12:13 AM
To: airsnetworker@yahoogroups.com
Subject: [airsnetworker] Re: Williamsburg


Hi Sara,
I worked in the Historic Area at the Geddy Silversmith and Golden Ball
Silvermith for three years.  I was on the 1st Historic Area Employee
Training Program Committee and have many friends there.

What does the $59 cover?  Is this just transportation? Does it include one
of the guided tours?  I don't need a guided tour, but I am thinking of going
to visit my friends.

See you in Norfolk,
Sandy
>>> sarahamilton@... 04/22/04 2:17 PM >>>
Going to the AIRS Conference?

Visit Colonial Williamsburg during your stay in Virginia. AIRS has
coordinated a guided tour of historic Williamsburg on Tuesday afternoon, May
4.

Please visit the link below for more information:
http://www.airs.org/downloads/williamsburg.htm

If you have questions, please contact Sara Hamilton at
sarahamilton@....

See you in Norfolk!!!




[Non-text portions of this message have been removed]



==================================================================
The AIRS Networker FAQ at
http://groups.yahoo.com/group/airsnetworker/files/AIRS%20Networker%20FAQ

can answer all of your questions about the meaning of life.
==================================================================
Yahoo! Groups Links








==================================================================
The AIRS Networker FAQ at
http://groups.yahoo.com/group/airsnetworker/files/AIRS%20Networker%20FAQ
can answer all of your questions about the meaning of life.
==================================================================
Yahoo! Groups Links

Speaking of stress, what are you doing working on Saturday. Take that
dog out for a walk
Peter

Peter S. Bishop MA
Manager 2-1-1
United Way of America
peter.bishop@...
904.285.0408


-----Original Message-----
From: Sara Hamilton [mailto:sarahamilton@...]
Sent: Saturday, April 24, 2004 1:06 PM
To: airsnetworker@yahoogroups.com
Subject: [airsnetworker] Norfolk Rated in Top 10 LEAST stressful cities
in the US

In an article posted on www.MSN.com today, Norfolk, Virginia ranked 8th
in
the least stressful cities in the US. I'm so excited to welcome you all
to
Norfolk, and hope it brings you a stress free and informative week!

Click the link below to see the article and how other cities ranked!

  <http://houseandhome.msn.com/Move/TheMostandLeastStressfulCities.aspx>
http://houseandhome.msn.com/Move/TheMostandLeastStressfulCities.aspx

See you in Norfolk!!!

Sara

Sara Hamilton
Training Manager
Alliance of Information and Referral Systems
1319 F Street NW
Suite 601
Washington, DC 20004
Ph: 202-464-5086 Fax: 202-393-4517
sarahamilton@...  www.airs.org <http://www.airs.org/>
"Bringing People and Services Together"



[Non-text portions of this message have been removed]



==================================================================
The AIRS Networker FAQ at
http://groups.yahoo.com/group/airsnetworker/files/AIRS%20Networker%20FAQ

can answer all of your questions about the meaning of life.
==================================================================
Yahoo! Groups Links

In an article posted on www.MSN.com today, Norfolk, Virginia ranked 8th in
the least stressful cities in the US. I'm so excited to welcome you all to
Norfolk, and hope it brings you a stress free and informative week!

Click the link below to see the article and how other cities ranked!

  <http://houseandhome.msn.com/Move/TheMostandLeastStressfulCities.aspx>
http://houseandhome.msn.com/Move/TheMostandLeastStressfulCities.aspx

See you in Norfolk!!!

Sara

Sara Hamilton
Training Manager
Alliance of Information and Referral Systems
1319 F Street NW
Suite 601
Washington, DC 20004
Ph: 202-464-5086 Fax: 202-393-4517
sarahamilton@...  www.airs.org <http://www.airs.org/>
"Bringing People and Services Together"



[Non-text portions of this message have been removed]

Hi Sara,
I worked in the Historic Area at the Geddy Silversmith and Golden Ball
Silvermith for three years.  I was on the 1st Historic Area Employee
Training Program Committee and have many friends there.

What does the $59 cover?  Is this just transportation? Does it include
one of the guided tours?  I don't need a guided tour, but I am thinking
of going to visit my friends.

See you in Norfolk,
Sandy
>>> sarahamilton@... 04/22/04 2:17 PM >>>
Going to the AIRS Conference?

Visit Colonial Williamsburg during your stay in Virginia. AIRS has
coordinated a guided tour of historic Williamsburg on Tuesday afternoon,
May
4.

Please visit the link below for more information:
http://www.airs.org/downloads/williamsburg.htm

If you have questions, please contact Sara Hamilton at
sarahamilton@....

See you in Norfolk!!!




[Non-text portions of this message have been removed]



==================================================================
The AIRS Networker FAQ at
http://groups.yahoo.com/group/airsnetworker/files/AIRS%20Networker%20FAQ

can answer all of your questions about the meaning of life.
==================================================================
Yahoo! Groups Links

Each online class offered by the AIRS Classroom Online is .3 hours. One CEU
equals 10 hours of training. So, because the online trainings are only 3
hours, it won't complete the entire unit you need, but help you come close.

Sara Hamilton
Training Manager
Alliance of Information and Referral Systems
1319 F Street NW
Suite 601
Washington, DC 20004
Ph: 202-464-5086 Fax: 202-393-4517
sarahamilton@...  www.airs.org
"Bringing People and Services Together"


-----Original Message-----
From: Kevin Manning [mailto:kmannin1@...]
Sent: Friday, April 23, 2004 5:03 PM
To: airsnetworker@yahoogroups.com
Subject: [airsnetworker] RE: AIRS recertification and Online trainings



Hi, thanks for all your information about Online Trainings. Now I know that
I may apply those hours to obtaining recertification of Certified Resource
Specialists (CRS) for AIRS to comply with standards toward 2-1-1, whew!

Right now I am 6 hours short and there is another training conference in
September where I can get 5. so you see I am close. If I took one online
course could I get the 2 hours that I lack?

Kevin Manning, Certified Resource Specialist
Data Base Coordinator
Volunteer Center of Sonoma County Human Services Information and Referral
Program 153 Stony Circle, Suite 100 Santa Rosa CA 95401
707-565-1746 Voice
707-565-3380 Fax
kmanning@...

Visit our website at http://www.volunteernow.org/hservices.html
(Click on the database link.)

Creating a Caring and Connected Community


==================================================================
The AIRS Networker FAQ at
http://groups.yahoo.com/group/airsnetworker/files/AIRS%20Networker%20FAQ
can answer all of your questions about the meaning of life.
==================================================================
Yahoo! Groups Links

Hi, thanks for all your information about Online Trainings. Now I know
that I may apply those hours to obtaining recertification of Certified
Resource Specialists (CRS) for AIRS to comply with standards toward
2-1-1, whew!

Right now I am 6 hours short and there is another training conference in
September where I can get 5. so you see I am close. If I took one online
course could I get the 2 hours that I lack?

Kevin Manning, Certified Resource Specialist
Data Base Coordinator
Volunteer Center of Sonoma County Human Services Information and
Referral Program
153 Stony Circle, Suite 100
Santa Rosa CA 95401
707-565-1746 Voice
707-565-3380 Fax
kmanning@...

Visit our website at http://www.volunteernow.org/hservices.html
(Click on the database link.)

Creating a Caring and Connected Community

She is sending me more.  I also have Connecticut (she has renal and is
expanding), New Jersey, New York and Florida.



-----Original Message-----
From: Doner, Sharon [mailto:sharon.doner@...]
Sent: Friday, April 23, 2004 2:53 PM
To: Airs Networker
Subject: [airsnetworker] Information for special needs population for
Mississippi and Massachusetts


A friend researched the following:

Mississippi Acces to Care for Adults with CKS ERDS

Massachusetts Acces to Care for Special Needs Population

If you are from these states and would like this information, please
write to my personal email and I will send the document to you.



Sharon M. Doner
Director, Jewish Information and Referral Service
"Just Ask!"
http://www.jirs.org <http://www.jirs.org/>
301-230-7288 director/ 301-770-4848 service
Career Center <http://www.shalomdc.org/career_home.html> , Community
Calendar <http://www.shalomdc.org/calendar_home.html>

-----Original Message-----
From: Pearl Lewis [mailto:yettapearl@...]
Sent: Friday, April 23, 2004 2:42 PM
To: Doner, Sharon
Subject: RE: Assistant for a young woman with Asberger's


Mississippi is renal only.

	 -----Original Message-----
	 From: Doner, Sharon [mailto:Sharon.Doner@...]
	 Sent: Friday, April 23, 2004 2:31 PM
	 To: Pearl Lewis
	 Subject: RE: Assistant for a young woman with Asberger's


	 Pearl,  whatever ever you have, I would like to share with my
networker of information and referral services around the country.



	 Sharon M. Doner
	 Director, Jewish Information and Referral Service
	 "Just Ask!"
	 http://www.jirs.org <http://www.jirs.org/>
	 301-230-7288 director/ 301-770-4848 service
	 Career Center <http://www.shalomdc.org/career_home.html> ,
Community Calendar <http://www.shalomdc.org/calendar_home.html>

		 -----Original Message-----
		 From: Pearl Lewis [mailto:yettapearl@...]
		 Sent: Friday, April 23, 2004 2:29 PM
		 To: Doner, Sharon
		 Subject: RE: Assistant for a young woman with Asberger's



		 Sharon,

		 While my specialty is renal - chronic and end stage
renal disease resources I have created these documents based on
questions I have been asked. The Genetic Alliance in DC and its member
organizations use them nationwide. Slowly but surely I'll do all the
states.

		 Pearl lewis

			 -----Original Message-----
			 From: Doner, Sharon
[mailto:Sharon.Doner@...]
			 Sent: Friday, April 23, 2004 2:22 PM
			 To: Pearl Lewis
			 Subject: RE: Assistant for a young woman with
Asberger's


			 thank you I just copied that information into
our database and listed under Special Needs Resources-Northern Virgina.



			 Sharon M. Doner
			 Director, Jewish Information and Referral
Service
			 "Just Ask!"
			 http://www.jirs.org <http://www.jirs.org/>
			 301-230-7288 director/ 301-770-4848 service
			 Career Center
<http://www.shalomdc.org/career_home.html> , Community Calendar
<http://www.shalomdc.org/calendar_home.html>

				 -----Original Message-----
				 From: Pearl Lewis
[mailto:yettapearl@...]
				 Sent: Friday, April 23, 2004 2:20 PM
				 To: Doner, Sharon
				 Subject: RE: Assistant for a young woman
with Asberger's


				 Sharon,

				 I am sending him a copy of the VA and PA
documents.

				 Pearl Lewis

				 -----Original Message-----
				 From: Doner, Sharon
[mailto:Sharon.Doner@...]
				 Sent: Friday, April 23, 2004 2:13 PM
				 To: kwissman; Help Unlimited; Services
for the Visually Impaired; Amy Werbin; Turner, Felicia; Karen Schott
Target; Sandra Shmookler; Sandy Rolef; Vanessa Ripps; Potomac Community
Resources; Fran Pfeffer; Hedy Peyser; Families Together National Capital
Region; Stephanie Nankin; Sara Portman Milner; Marino, Lisa; Betsy
Luecking; Pearl Lewis; Daniel Leviton; Lenore Layman at BJE; Esther
Kravitz; Sharon Freedman Jubilee Association of MD;
Jeffkrauthamer@...; Limor Hartman; Marcia Goldberg; Mona Freedman;
Home Instead; Caring Communities; The League for People With
Disabilities; National Association of the Deaf; Eva Cowen; Anita Cohen;
Allan Lovell CHI Center; Bonnie Casey, Hospice; Jewish Community Center
of DC Camps; Craig Roberts Arc of Montgomery County
				 Cc: Elanc@...
				 Subject: Assistant for a young woman
with Asberger's


				 I received a phone call from Dr. Elan
Cohen, of the University of PA, who had a 22 year old student coming to
live with her parents this summer in Fairfax.  She requires individual
therapy and a focus group for social skills training and possibly a
partial day program.

				 Can anyone recommend any services he can
refer her to?  He can be reached at 215-898-7021 of write to him
elanc@...



				 Sharon M. Doner
				 Director, Jewish Information and
Referral Service
				 "Just Ask!"
				 http://www.jirs.org
<http://www.jirs.org/>
				 301-230-7288 director/ 301-770-4848
service
				 Career Center
<http://www.shalomdc.org/career_home.html> , Community Calendar
<http://www.shalomdc.org/calendar_home.html>

				 -----Original Message-----
				 From: kwissman
[mailto:kwissman@...]
				 Sent: Thursday, April 22, 2004 5:20 PM
				 To: Help Unlimited; Services for the
Visually Impaired; Amy Werbin; Turner, Felicia; Karen Schott Target;
Sandra Shmookler; Sandy Rolef; Vanessa Ripps; Potomac Community
Resources; Fran Pfeffer; Hedy Peyser; Families Together National Capital
Region; Stephanie Nankin; Sara Portman Milner; Marino, Lisa; Betsy
Luecking; Pearl Lewis; Daniel Leviton; Lenore Layman at BJE; Esther
Kravitz; Sharon Freedman Jubilee Association of MD;
Jeffkrauthamer@...; Limor Hartman; Marcia Goldberg; Mona Freedman;
Doner, Sharon; Home Instead; Caring Communities; The League for People
With Disabilities; National Association of the Deaf; Eva Cowen; Anita
Cohen; Allan Lovell CHI Center; Bonnie Casey, Hospice; Jewish Community
Center of DC Camps; Craig Roberts Arc of Montgomery County
				 Subject: Fw: Disabilities Workshops


				 Dear friends:
				 Attached is flyer about our upcoming
Disability Future Planning workshop series.  The workshops are free and
open to the public.  Please make this information available to those who
might be interested.  Thanks,
				 Kate Wissman

				 ----- Original Message -----
				 From: Lise Krantz
<mailto:lkrantz@...>
				 To: Kwissman <mailto:kwissman@...>

				 Sent: Tuesday, April 20, 2004 12:59 PM
				 Subject: Disabilities Workshop Flyer -
PDF




--------------------------------------------
				 Lise Krantz
				 Marketing Coordinator
				 Jewish Social Service Agency
				 6123 Montrose Road
				 Rockville, MD  20852
				 301-816-2705
				 301-770-0901-Fax
				 lkrantz@...
				 www.jssa.org

--------------------------------------------


************************************************************************
****

				 This electronic mail transmission may
contain confidential or privileged information.  If you believe that you
have received the message in error, please notify the sender by reply
transmission and delete the message without copying or disclosing it.


************************************************************************
****





[Non-text portions of this message have been removed]



==================================================================
The AIRS Networker FAQ at
http://groups.yahoo.com/group/airsnetworker/files/AIRS%20Networker%20FAQ

can answer all of your questions about the meaning of life.
==================================================================
Yahoo! Groups Links

A friend researched the following:

Mississippi Acces to Care for Adults with CKS ERDS

Massachusetts Acces to Care for Special Needs Population

If you are from these states and would like this information, please
write to my personal email and I will send the document to you.



Sharon M. Doner
Director, Jewish Information and Referral Service
"Just Ask!"
http://www.jirs.org <http://www.jirs.org/>
301-230-7288 director/ 301-770-4848 service
Career Center <http://www.shalomdc.org/career_home.html> , Community
Calendar <http://www.shalomdc.org/calendar_home.html>

-----Original Message-----
From: Pearl Lewis [mailto:yettapearl@...]
Sent: Friday, April 23, 2004 2:42 PM
To: Doner, Sharon
Subject: RE: Assistant for a young woman with Asberger's


Mississippi is renal only.

	 -----Original Message-----
	 From: Doner, Sharon [mailto:Sharon.Doner@...]
	 Sent: Friday, April 23, 2004 2:31 PM
	 To: Pearl Lewis
	 Subject: RE: Assistant for a young woman with Asberger's


	 Pearl,  whatever ever you have, I would like to share with my
networker of information and referral services around the country.



	 Sharon M. Doner
	 Director, Jewish Information and Referral Service
	 "Just Ask!"
	 http://www.jirs.org <http://www.jirs.org/>
	 301-230-7288 director/ 301-770-4848 service
	 Career Center <http://www.shalomdc.org/career_home.html> ,
Community Calendar <http://www.shalomdc.org/calendar_home.html>

		 -----Original Message-----
		 From: Pearl Lewis [mailto:yettapearl@...]
		 Sent: Friday, April 23, 2004 2:29 PM
		 To: Doner, Sharon
		 Subject: RE: Assistant for a young woman with Asberger's



		 Sharon,

		 While my specialty is renal - chronic and end stage
renal disease resources I have created these documents based on
questions I have been asked. The Genetic Alliance in DC and its member
organizations use them nationwide. Slowly but surely I'll do all the
states.

		 Pearl lewis

			 -----Original Message-----
			 From: Doner, Sharon
[mailto:Sharon.Doner@...]
			 Sent: Friday, April 23, 2004 2:22 PM
			 To: Pearl Lewis
			 Subject: RE: Assistant for a young woman with
Asberger's


			 thank you I just copied that information into
our database and listed under Special Needs Resources-Northern Virgina.



			 Sharon M. Doner
			 Director, Jewish Information and Referral
Service
			 "Just Ask!"
			 http://www.jirs.org <http://www.jirs.org/>
			 301-230-7288 director/ 301-770-4848 service
			 Career Center
<http://www.shalomdc.org/career_home.html> , Community Calendar
<http://www.shalomdc.org/calendar_home.html>

				 -----Original Message-----
				 From: Pearl Lewis
[mailto:yettapearl@...]
				 Sent: Friday, April 23, 2004 2:20 PM
				 To: Doner, Sharon
				 Subject: RE: Assistant for a young woman
with Asberger's


				 Sharon,

				 I am sending him a copy of the VA and PA
documents.

				 Pearl Lewis

				 -----Original Message-----
				 From: Doner, Sharon
[mailto:Sharon.Doner@...]
				 Sent: Friday, April 23, 2004 2:13 PM
				 To: kwissman; Help Unlimited; Services
for the Visually Impaired; Amy Werbin; Turner, Felicia; Karen Schott
Target; Sandra Shmookler; Sandy Rolef; Vanessa Ripps; Potomac Community
Resources; Fran Pfeffer; Hedy Peyser; Families Together National Capital
Region; Stephanie Nankin; Sara Portman Milner; Marino, Lisa; Betsy
Luecking; Pearl Lewis; Daniel Leviton; Lenore Layman at BJE; Esther
Kravitz; Sharon Freedman Jubilee Association of MD;
Jeffkrauthamer@...; Limor Hartman; Marcia Goldberg; Mona Freedman;
Home Instead; Caring Communities; The League for People With
Disabilities; National Association of the Deaf; Eva Cowen; Anita Cohen;
Allan Lovell CHI Center; Bonnie Casey, Hospice; Jewish Community Center
of DC Camps; Craig Roberts Arc of Montgomery County
				 Cc: Elanc@...
				 Subject: Assistant for a young woman
with Asberger's


				 I received a phone call from Dr. Elan
Cohen, of the University of PA, who had a 22 year old student coming to
live with her parents this summer in Fairfax.  She requires individual
therapy and a focus group for social skills training and possibly a
partial day program.

				 Can anyone recommend any services he can
refer her to?  He can be reached at 215-898-7021 of write to him
elanc@...



				 Sharon M. Doner
				 Director, Jewish Information and
Referral Service
				 "Just Ask!"
				 http://www.jirs.org
<http://www.jirs.org/>
				 301-230-7288 director/ 301-770-4848
service
				 Career Center
<http://www.shalomdc.org/career_home.html> , Community Calendar
<http://www.shalomdc.org/calendar_home.html>

				 -----Original Message-----
				 From: kwissman
[mailto:kwissman@...]
				 Sent: Thursday, April 22, 2004 5:20 PM
				 To: Help Unlimited; Services for the
Visually Impaired; Amy Werbin; Turner, Felicia; Karen Schott Target;
Sandra Shmookler; Sandy Rolef; Vanessa Ripps; Potomac Community
Resources; Fran Pfeffer; Hedy Peyser; Families Together National Capital
Region; Stephanie Nankin; Sara Portman Milner; Marino, Lisa; Betsy
Luecking; Pearl Lewis; Daniel Leviton; Lenore Layman at BJE; Esther
Kravitz; Sharon Freedman Jubilee Association of MD;
Jeffkrauthamer@...; Limor Hartman; Marcia Goldberg; Mona Freedman;
Doner, Sharon; Home Instead; Caring Communities; The League for People
With Disabilities; National Association of the Deaf; Eva Cowen; Anita
Cohen; Allan Lovell CHI Center; Bonnie Casey, Hospice; Jewish Community
Center of DC Camps; Craig Roberts Arc of Montgomery County
				 Subject: Fw: Disabilities Workshops


				 Dear friends:
				 Attached is flyer about our upcoming
Disability Future Planning workshop series.  The workshops are free and
open to the public.  Please make this information available to those who
might be interested.  Thanks,
				 Kate Wissman

				 ----- Original Message -----
				 From: Lise Krantz
<mailto:lkrantz@...>
				 To: Kwissman <mailto:kwissman@...>

				 Sent: Tuesday, April 20, 2004 12:59 PM
				 Subject: Disabilities Workshop Flyer -
PDF




--------------------------------------------
				 Lise Krantz
				 Marketing Coordinator
				 Jewish Social Service Agency
				 6123 Montrose Road
				 Rockville, MD  20852
				 301-816-2705
				 301-770-0901-Fax
				 lkrantz@...
				 www.jssa.org

--------------------------------------------


************************************************************************
****

				 This electronic mail transmission may
contain confidential or privileged information.  If you believe that you
have received the message in error, please notify the sender by reply
transmission and delete the message without copying or disclosing it.


************************************************************************
****





[Non-text portions of this message have been removed]

Karen,

We do not have a call centre here yet, but I have fairly strong
feelings about time clocks.  Of course, these depend largely on the
size of your workforce.  If it were large and generally faceless,
then a time clock system might be the only alternative. In a 211 call
centre, I think that's fairly unlikely. Even Toronto, with 300 000+
calls per year, has working space for only 20 (if I remember
correctly).

Just because one can do a thing, does not mean one should do a
thing.  I believe that if someone is scheduled to work at a certain
time, then they need to be trusted to be there.  It should be pretty
obvious if they're not.  Recurrent problems are another issue, with
which management must unfortunately deal.  Trust and mutual respect
are very important in a working environment and I believe the time
clock system compromises that.

Regards,

Matthew Grayson, BA BSc
211 Project Manager
United Way Windsor-Essex County
519.258.3033 x1151
"To promote and strengthen the organized capacity of people to care
for one another"