EVERYTHING YOU NEED TO KNOW ABOUT THE AIRS NETWORKER Last Updated February 2002 -- changes since September 2001 version * Updated the number of participants ...
airsnetworker@yahoogr...
Jan 1, 2003 12:03 pm
2861
I'll be out of the office until Monday, January 6th. If you need assistance before then, please contact Information & Referral at 218-726-2222....
Kendall-- There are no nationwide criteria for designation as a 2-1-1 Call Center. While the FCC has reserved that number for community information purposes,...
There is a strong link between 211 and AIRS Accrediation. The new AIRS Standards include specific requirements for I&Rs operating as 211 Centers and...
The California PUC has issued a draft rule for 2-1-1 implementation. The complete text can be found at: www.cairs.org/211.htm. The rule as drafted is very...
I'm planning the Resource Track for the 2003 AIRS conference & need your help to identify topics and presenters. Prior presentations have included: AIRS...
Hi Betty, Last year I presented on publications. What I would really like to hear is information on putting one's database out on the Web. How many are doing...
Dianne Littwin
dlittwin@...
Jan 2, 2003 7:35 pm
2867
Thanks for your valuable input!!! I'll get back to you soon. I'm amazed & heartened by all the responses I've already received! Betty Hanacek Assistant Vice...
I am e-mailing from San Angelo, Texas, to an I&R service in or near Bishop, California. If you could e-mail me back with either a toll-free number or your ...
Would anyone be willing to share their staff organizational chart with our office. We are possibly looking at restructuring the office and would like to know...
Director, (FT) I & R Specialist,Office Management (FT) I & R Specialist,Database Management(FT) Toni L. McCuistion United Way LINC 630 Janet Avenue Lancaster...
Kim, We are organized as follows. Job Descriptions of most positions are inserted below. Program Director Program Coordinator Information & Referral Data...
Hi Everyone- Traditionally, we have had a 24-hour operation with calls divided into daytime (8:30 -5) and after-hours (5pm-8:30am, crisis calls). We are...
anwf@...
Jan 3, 2003 5:44 pm
2873
Our experience has been that calls pick up closer to 8 and taper off after 4:30. We've had hours of operation from as early as 8 am and as late as 1 am and...
Michelle Sullivan
DHSFH05@...
Jan 3, 2003 5:55 pm
2874
Hello I&R enthusiasts ... Happy New Year, and may your telephone ring off the hook! I saw in someone's note about after hours phone calls they field 40,000...
Full-time Line Supervisor position at First Call For Help, a regional Information and Referral (I&R) center based in La Crosse Wisconsin serving Western...
Happy New Year. We took 37,155 calls last year here in Salt Lake City. (Up 21% over last year.) We serve a population of about 1 million, so 3.7% of the ...
John, We get about 16,500 calls per year from two counties north of Seattle, Washington with a staff of one director plus three information & referral...
Just to ammend the number Cat sent, the totals were just tallied and our final number for 2002 came to 389,374 calls. ... Carolyn Keyser ...
Keyser, Carolyn (IT/...
ckeyser@...
Jan 3, 2003 7:03 pm
2881
Hello - Here in York County, PA (with a population of approx 385,000) we handle an average of 27,000 calls per year. I have 4 part-time staff on the phone...
I don't know if you can say Holy Mackerel on the internet but I just did. More than 1,000 phone calls a day! Wow. Please, tell me how many workers does it take...
On our peak shifts, we have 12-15 staff members (peak being the daypart, 8 am-6 pm). The majority of those 1,000 calls per day come during the peak time...
Well, it sounds like you do a fantastic job. For 15 persons, that's over 50 calls each per shift. One day a co-worker here handled 60 some - I gave her a...
John: As others have pointed out, there are a number of variables that need to be considered when comparing the call volumes between calls centers. The ...
16,000 calls in 2002 Just1Call Charlotte, North Carolina ... Hello I&R enthusiasts ... Happy New Year, and may your telephone ring off the hook! I saw in...
Alan Geltman
geltma@...
Jan 6, 2003 1:35 pm
2887
Karen I see that we have a Senior I&R for the Inyo County (where Bishop is in) and their telephone # is 1-800-510-2020 (or 1-877-462-2298) or local toll call ...
Wayne Everingham
weveringham@...
Jan 6, 2003 2:34 pm
2888
My IRIS tech person is off sick today and our IRIS is down. Can someone provide me with the tech support phone number for the technical support for IRIS? ...
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