Aloha, Clive, Our ACD phone system allows us to have a line that can be used to listen in on live calls, yet the listener can't be heard or otherwise affect ...
I recall such a statistic - although I thought it was 7-8 calls - used by a 2-1-1 United Way Atlanta exec some years ago -- may be in one of the early studies...
Hi Clive, I think this would be a great asset. It would be helpful in training, but also a quick refresher for old timers, to hear other call specialists'...
I agree. I think that kind of training is very helpful even to those who have at this for awhile. Melissa Ryan-Wocken Manager of United Way 2-1-1 United Way of...
I'm torn on this issue. Currently, we do not have any type of hold music. The main reason is due to people in crisis or suicidal. What type of music is...
I would love to have this included as an online training! It would be a wonderful course to use in conjunction with the ABC's. Rose Donahoe LSW, CIRS Manager ...
Clive, An online training course that would focus on listening to "real" calls or audio files drawn from real calls is an excellent idea!.This would be both a...
Faed Hendry
fhendry@...
Nov 11, 2009 2:55 pm
9654
This message is targeted to I&R/A programs with direct disaster response and recovery experience: The new White House Long-Term Disaster Recovery Group is...
Our music is pretty nondescript, but we insert around three or four scripts of helpful information for people on hold such as program updates, any disaster...
Hi everyone. Do any of you use WebInform? We use it for our Mental Health Association provider database, and I have some general questions I would like to...
This Lifehacker post <http://lifehacker.com/5402366/find-nearby-flu-shots-with-google-maps> describes the service and links to the site. --Dick Manikowski,...
One major drawback to this service is the lack of space to put in useful information such as: Restrictions for vaccinations (H1N1 high risk groups for...
My agency is currently operating our I & R service on IRis v. 3. We are exploring other databases and are very interested in learning about what others are...
2-1-1 Riverside County in California is currently using WebInform. We have been using this database for over 6 years. Maria De Los Santos 2-1-1 Call Center...
Maria De Los Santos
mdelossantos@...
Nov 12, 2009 7:51 pm
9662
... but are any of our AAA or ADRC members getting involved with any social media initiatives (Twitter, Facebook, etc.)?? ... we're pondering a webinar and...
Hi Everyone, There is a new National Working Group for Disaster Recovery and you can submit comments. I think everyone should consider commenting on how 2-1-1 ...
Does anyone use face book and twitter for I&R? If so do you have any good examples of how you use it? Do you have set up policies and procedures, if so can...
If your call center receives funding for taking EITC/VITA calls or for scheduling appointments, I would appreciate knowing how many calls you handle and the...
Anne, We direct calls to the VITA sites using their website, we don't include the sites in our database because they are short lived. We receive $175 per ...
Rarsmast@...
Nov 16, 2009 2:43 pm
9668
we have our agency on face book, not a lot happening though ... From: Clive Jones <clivemjones@...> Subject: [airsnetworker] Aging agencies -- just...
Hi Anne - We handle appointments for EITC/VITA for 3 counties. Last year's call volume, for 2 counties, was just under 5000 calls. The amount we receive...
Dear all, One of the improvements in the upcoming edition of the ABCs of I&R ("Please renew or upgrade at the Enhanced membership level to receive your free...
Dear all, I am still trying to pull together the idea of an online course based on "real calls" (i.e. voiced from transcripts with identifying information ...
Afternoon, Morning all, I am looking for some advice from other 211's that are presently operating `remotely' from an agent's residence. What type of ISP are...
Hi Carol, Thanks so much for the information. I would love to learn more about your program because your model sounds like one we could use here. I'd be...
We use 2-1-1to schedule and provide information about our community tax clinics. We also use an online scheduling system ... relatively inexpensive. Our...
This has prompted several inquiries, so here's basic info about how we've handled the VITA scheduling. I've uploaded some documents to our website as well:...
Good afternoon, Our 2-1-1 has been approached by a large employer (factory with multiple shifts) in our community inquiring as to our ability to be their ...
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