Having problems with message search?
National 211 may also want to form
a relationship with CapTel in Milwaukee WI. They provide a low-cost to no cost
service for the hearing impaired.
Oscar Rincones
Operations Manager
211info
Google Voice: 503 512-9209
Office: 503 416-2601
Fax: 503 499-4302
E: oscar@...
From: airsnetworker@yahoogroups.com
[mailto:airsnetworker@yahoogroups.com] On Behalf Of Jill Ordonez
Sent: Tuesday, November 03, 2009 4:49 PM
To: airsnetworker@yahoogroups.com
Subject: [airsnetworker] Request for information/technology for
individuals who are deaf or hard of hearing
2-1-1 Colleagues,
We are currently investigating how we
can better serve the deaf and/or hard of hearing at our call center. We
are considering utilizing a video relay service. However, our knowledge
of this service and how it works is limited.
Is anyone currently using a video relay
service? If so, how are you currently utilizing it in your center?
What are the positives/negatives? How did you decide which provider to go
with?
Any information would be greatly
appreciated, on video relay service or any other methods that 2-1-1s have
effectively found to service the deaf and/or hard of hearing. Thanks for
your help.
Jill
Jill Ordoñez, LMSW
Director 2-1-1 /Samaritans
Family and Children’s Service of the
Capital Region, Inc.
650 Warren Street
Albany, NY 12208
phone: 518-694-0473
Fax: 518-462-0181
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