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Suicide Calls   Message List  
Reply | Forward Message #7531 of 9713 |


Hello,

I am interested in seeing how others deal with suicidal callers.

What are your call center procedures?

How do you handle the call?



Thank you,

James V. Matyas

Supervisor 2-1-1 de Puerto Rico

Fondos Unidos de Puerto Rico

787.728.8500 ext.203

j.matyas@...
Fri Dec 1, 2006 7:44 pm

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Forward 		Message #7531 of 9713 |
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Hello, I am interested in seeing how others deal with suicidal callers. What are your call center procedures? How do you handle the call? Thank you, James V.... 		James Matyas
midnicrow
Offline Send Email 		Dec 1, 2006
8:01 pm

... <airsnetworker@yahoogroups.com> wrote: > > > ... Good luck on this. Are you a crisis center or an I&R center? AIRS seems to want 2-1-1 to be both, and...
William Pell
wpell2003
Offline Send Email 		Dec 2, 2006
10:46 pm

James, William's advice is very sound ... I will also directly send you some separate (but very basic) training stuff that might prove useful. I guess I should...
Clive Jones
clivejns
Offline Send Email 		Dec 4, 2006
1:15 am
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