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TTY-How to do it?   Message List  
Reply | Forward Message #7524 of 9712 |
RE: [airsnetworker] TTY-How to do it?

Bill,
 
   I don't know the details of the technology, but we have one stand alone unit that rings in the call center which is connected to our TTY phone number, and someone has to jump up and answer it.  Usually some one is available.  Also, we often get phone calls to I&R workers from a third party interpreter, which is an agency available in Minnesota.  It's my feeling that people would more likely use the later, since hearing impaired people know about and use this service.
 
That's about all I know about it, hope that helps!
Nathan

From: airsnetworker@yahoogroups.com [mailto:airsnetworker@yahoogroups.com] On Behalf Of Bill Ferguson
Sent: Wednesday, November 29, 2006 7:27 PM
To: airsnetworker@yahoogroups.com
Subject: [airsnetworker] TTY-How to do it?

How are others handling TTY/TTD calls?

Can people using TTY machines call 211 in your county and receive service? If so, how do you handle those calls? If thru a computer, which program/software are you using?

I’ve been doing some research and discovered CCS from NXi Communications. They have a new program, CCS, that the calls can go to any available agent, thru your network, but they quoted me $5,000 for the program. They also have a standalone version that works on one computer only for $250. With that, you have to have a way for all (or one) 211 staff member to know that call in coming in.

Someone mentioned “My TTY”  Is anyone using this? Is this a current program?

Any advice you can give on how you are handling TTY calls would be much appreciated.

Thank you,

Bill Ferguson

Eden I & R, Hayward, CA



Fri Dec 1, 2006 3:31 pm

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Forward 		Message #7524 of 9712 |
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How are others handling TTY/TTD calls? Can people using TTY machines call 211 in your county and receive service? If so, how do you handle those calls? If thru... 		Bill Ferguson
BFerguson@...
Send Email 		Dec 1, 2006
12:24 am

I would also like to receive this information. Patricia R. Couto (Took) Assistant Vice-President, Informaton and Referral United Way of Greater Richmond &...
Patricia Couto
tookcouto
Offline Send Email 		Dec 1, 2006
1:04 am

Bill, I don't know the details of the technology, but we have one stand alone unit that rings in the call center which is connected to our TTY phone number,...
Salzl, Nathan
salzln
Offline Send Email 		Dec 1, 2006
3:30 pm

When you think about this question, you will want to understand what a caller with a TTY is doing. A TTY is a device that sends tones through a phone line,...
Shelley Rivers
shelley.rivers@...
Send Email 		Dec 1, 2006
4:38 pm
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