David,

I do I and R for people with disabilities, and have made a brisk use
of e-mail since the formation of my office. Many of my clients
because of disability and communication issues. E-mail allows
information to flow through a PC or other communication device, and
allows for the use of assistive technology that may be attched to the
device.

One of the drawbacks that I find is the finite nature of an e-mail
all you have is what is written, and you have no ability to ask
questions or use any "active" technique. Frequently, I find myself
giving "broad" answers (if your circumstance...is this then if this
then..), and most times there needs to be a follow-up e-mail.

Sharon...this does sound like a great workshop hummmmmmm.

Joe Amoroso
New Jersey



--- In airsnetworker@yahoogroups.com, "David Smith" <David.Smith@...>
wrote:
>
>
> Has anyone written articles or providing a conference workshop
about
> the implications of providing I&R through email?
>
> Does anyone have an email response management system that they
would
> recommend?
>
> Or I'll settle for at least tips.
>
> Our volume is picking up since the soft launch of our 211texas.org
> website, and my intuition is that there are more effective ways for
us
> to manage this workload, however this isn't something that's
discussed
> much.
>