Greetings!

 

Just a quick email to let you know of an emergent issue is happening.  Earlier this year, the security of the agency credit card was compromised, so we had to cancel the card and get a new one issued.  Being diligent and thorough, I notified our domain host of the change so when our registration came due that it would be renewed without any issue or interruption in our service.  Today I log on and find that the website is down, and so is our email.  I called Fortune City and discovered that they are who pulled our domain down, and all email sent to agency email will 'bounce'.  I let them know the huge issue that this is, and was advised their billing department is out (after being on hold 97 minutes and disconnected twice) and may be off for a Canadian holiday on Monday. 

 

After letting them bask in warmer and friendlier part of my personality (note HEAVY SARCASM here) I will have to wait until 9am Monday morning to resume this battle- and hopefully not Tuesday.  I am VERY upset because the same thing happened last year (they again did not enter the update I had sent them) but that time it was during a business day and we had things up and running again in 2 hours.  Their policy is not to call nor email (unless they do it less than an hour before disconnect!) so we had no warning.

 

I will renew with then for a short time, then I think we need to honestly pursue another provider with better customer service.  Needless to say- this issue torpedoes most of the work I was going to do from home this Saturday and Sunday .

 

Thank you for being patient, and hopefully we will be up and running soon.  

 

-Terri