> Subject: Attitude & Perception!
>
>  
>  This is a real story that happened between the
> customer of General Motors and its customer-Care
> Executive. A complaint was received by the Pontiac
> Division of General Motors:
> This is the second time I have written to you, and I
> don't blame you for not answering me, because I
> sounded crazy, but it is a fact that we have a
> tradition in our family of Ice-Cream for dessert
> after dinner each night. But the kind of ice cream
> varies so, every night, after we've eaten, the whole
> family votes on which kind of ice cream we should
> have and I drive down to the store to get it. It's
> also a fact that I recently purchased a new Pontiac
> and since then my trips to the store have created a
> problem.
>
> You see, every time I buy a vanilla ice-cream, when
> I start back from the store my car won't start. If I
> get any other kind of ice cream, the car starts just
> fine. I want you to know I'm serious about this
> question, no matter how silly it sounds! What is
> there about a Pontiac that makes it not start when I
> get vanilla ice cream, and easy to start whenever I
> get any other kind?"
>
> The Pontiac President was understandably skeptical
> about the letter, but sent an Engineer to check it
> out anyway. The latter was surprised to be greeted
> by a successful, obviously well educated man in a
> fine neighborhood. He had arranged to meet the man
> just after dinnertime, so the two hopped into the
> car and drove to the ice cream store. It was vanilla
> ice cream that night and, sure enough, after they
> came back to the car, it wouldn't start.
>
> The Engineer returned for three more nights. The
> first night, they got
> chocolate. The car started. The second night, he got
> strawberry. The car started. The third night he
> ordered vanilla. The car failed to start. Now the
> Engineer, being a logical man, refused to believe
> that this man's car was allergic to vanilla ice
> cream. He arranged, therefore, to continue his
> visits for as long as it took to solve the problem.
> And toward this end he began to take notes: he
> jotted down all sorts of data: time of day, type of
> gas uses, time to drive back and forth etc.
>
> In a short time, he had a clue: the man took less
> time to buy vanilla than any other flavor. Why? The
> answer was in the layout of the store. Vanilla,
> being the most popular flavor, was in a separate
> case at the front of the store for quick pickup. All
> the other flavors were kept in the back of the store
> at a different counter where it took considerably
> longer to check out the flavor.
>
> Now, the question for the Engineer was why the car
> wouldn't start when it took less time. Eureka - Time
> was now the problem - not the vanilla ice cream!!!!
>
> The engineer quickly came up with the answer:
> "vapour lock". It was
> happening every night; but the extra time taken to
> get the other flavors allowed the engine to cool
> down sufficiently to start. When the man got
> vanilla, the engine was still too hot for the vapour
> lock to dissipate.
>
> Remember:
> Even crazy looking problems are sometimes real and
> all problems seem to be simple only when we find the
> solution with cool thinking. Don't just say its
> "IMPOSSIBLE" without putting a sincere effort...
> What really matters is your attitude and your
> perception!!
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=====
Love All & Serve All

Saravanan (Velu)
Healer
Centre of Integrated Medicine
Healing With Tender Loving Care.



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