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Aug 27, 2005

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How to keep data safe when outsourcing offshore...

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Dear Friends,

Here are some relevant excerpts, from an article at Computerworld
by Paul Henry, Senior Vice President of CyberGuard Corp.

<Cheap labor and increased efficiencies continue to drive major
U.S. companies to open and expand offshore operations throughout
India, Southeast Asia and Europe. India's National Association of
Software and Service Companies reported recently that India's
outsourcing industry is creating jobs at the rate of nearly 100,000
a year, and its revenue is growing at more than 40% annually.
Analyst firm Gartner Inc. estimates that global spending on
offshore outsourcing services will top $50 billion by 2007.

Many of these outsourced operations involve handling and processing
customer transactions and sensitive personal information, exposing
outsourcing facilities to the same risk of data theft occurring
domestically. As U.S. companies increase operations abroad, many
aren't ramping up IT or physical security measures at these
locations to manage that growth.

In order to prevent data breaches on the magnitude of what has
occurred in the U.S., companies must implement strategies to ensure
that the same security standards that they place on their corporate
data are being required of companies they partner with across the
globe to process their customers' financial and personal
information.

There are several steps U.S. companies can take to secure their
outsourcing operations abroad and protect customer data.

First, as we recommend to companies across the globe, a strong
security policy must be put in place and followed vigorously. This
goes beyond perimeter security to include physical security as well
as access and application controls. In addition:

* Companies that outsource their data to call centers should
ensure that the security policies, procedures and technical
safeguards used by their outsourcing partners are equal to or
better then their own.

* Both regular and random risk assessments should be carried
out at the call or outsourcing center, especially if it's in a
commercial high-risk location where bribery and corruption are
endemic. Risk assessments should cover all 10 domains of network
security and shouldn't be limited to gateway security.

At the outsourcing facility, the following should be done:

* Encrypt all data in storage and in transit.

* Physical security controls should be in place to mitigate the
risk of data leaving the facility via magnetic or optical media,
recording devices, cameras and hard copies.

* Ensure that sending any data in or out is monitored or even
prevented for e-mail, Web mail, FTP, and data- and file-transfer
Web sites (by controlling Web site access). Only essential Internet
communications should be allowed.

* At the desktop, prevent any unauthorized data from entering
or leaving the network via Universal Serial Bus (such as USB
sticks) and FireWire devices (such as iPods), CD, DVD, floppy
drive, SCSI, parallel or any of the other ports.

* Each employee should be vetted for criminal records and
credit history to see if he poses a high security risk. Simply put,
if you can't manage your own finances, you shouldn't be entrusted
to manage the financial records of others.

A chain is only as strong as its weakest link, and unless U.S.
companies shore up security at outsourcing locations, operations
across the entire company will be put at risk.>

To read the entire feature, go to:
http://www.computerworld.com/networkingtopics/networking/story/0,10801,103496,00\
.html

Ciao!

Maj (Dr) Amit Chatterjee, SM
Strategist / Founder ~ mailto:amit@...
MT India ~ www.mtindia.org
"The Community of MT Professionals"

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NEWS AND VIEWS :
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1) MTBC--The 4% Medical Billing - Announces the Engagement of Dr.
Adarsh K. Gupta as an EMR Consultant

MTBC is proud to announce that Dr. Adarsh K. Gupta, a renowned
expert in electronic medical records (EMR), frequent lecturer on
technology in medicine, and practicing physician, has joined MTBC's
EMR development team. Dr. Gupta will help guide the future
direction, functionality, and ease of use of MTBC's free EMR.

Dr. Gupta's areas of expertise include medical informatics,
handheld use in medical education, web-based instruction,
technology in medicine, and EMR implementation. His thorough
analysis of EMR software currently available in the marketplace has
enabled him to determine the strengths and weaknesses of many EMRs.
With Dr. Gupta's input, MTBC's EMR will help physicians avoid
medical errors and increase the profitability of their practices.

"Welcoming Dr. Gupta is just another step in the furtherance of our
commitment to provide the most advanced and efficient technology
solutions to our clients," said MTBC president David Rosenblum.
"Dr. Gupta's expertise will enable us to take an already great
product to the next level."

http://biz.yahoo.com/bw/050822/225478.html?.v=1

2) Indian assistance to build training hall in Nepal

The government of India will provide about Rs. 2.36 million for the
construction of a computer training hall, purchase of 20 computers
and furniture for the Nuwakot Adarsha Multiple Campus in Battar of
Nuwakot district.

The project will be executed by the District Development Committee,
Nuwakot. The construction of a computer training hall with related
equipment would not only enable young students to be exposed to
modern technology but also equip them with employment opportunities
in many sectors such as telecommunications, bio-diversity and
medical transcription.

http://www.gorkhapatra.org.np/pageloader.php?file=2005/07/12/topstories/main13

3) Schwartz Communications Wins Eight New Clients

Schwartz Communications, Inc., announced that it has won eight new
clients. Spryance, Inc. will be run from Schwartz's Waltham, Mass.,
headquarters.

Spryance, Inc. is an innovative provider of high-speed,
high-quality and secure medical transcription services and
technologies within the healthcare information management market.

http://www.prnewswire.com/cgi-bin/stories.pl?ACCT=104&STORY=/www/story/08-22-200\
5/0004091910&EDATE=

4) WaveScribe Signs Exclusive National and Global Sales and
Marketing Agreement with JBD Consulting That Currently Has More
Than $7 Million in Sales

WaveScribe International Corp.announced it has signed an exclusive
agreement with JBD Consulting for sales and marketing of WaveScribe
products and services. WaveScribe, with the goal of intensifying
and streamlining its sales and marketing efforts in local as well
as national markets, signed with JBD because of its niche marketing
experience and resources. JBD brings to the table a group that is
uniquely qualified in the combined specialties of transcription and
document production for the health care, legal, entertainment and
general business industries. JBD brings 19 years of sales and
marketing experience for major market leaders in the transcription
and document production markets. WaveScribe and JBD expect to
execute a successful global strategy that will cause a significant
increase in sales by year end.

WaveScribe offers the first Web-based on-demand transcription
software that was designed, developed and deployed by
transcriptionists. Documents created through WaveScribe have a
128-bit security encryption, and HIPAA and privacy law compliance.
Access to a medical or legal transcribed document for editing,
reprints, and updates, 24 hours a day, in a simplified and
cost-effective manner to handle the task of document control is now
available. The WaveScribe platform requires no software to
purchase, and installation onto a specific PC is not needed. The
transcriptionist utilizing the platform can use several methods to
create documents such as uploading existing documents and/or
formats while maintaining the traditional methods of transcription
such as analog tapes, digital tapes, handheld devices, phone-in
re-recorded, or pushed and even computer-generated methods. In
addition, future advances include speech-to-text and Net/Web
(documents created on a private network automatically stored and
accessible on the Internet platform).

http://home.businesswire.com/portal/site/google/index.jsp?ndmViewId=news_view&ne\
wsId=20050822005749&newsLang=en

5) Philippine Call Center Sector To Grow 50%-70% In 05

Bong Borja, president of PeopleSupport Inc. (PSPT) and a director
of the Call Center Association of the Philippines, told a business
forum that the industry is expected to grow seat capacity by 50% to
70% this year after ending 2004 with a total of 45,000 agent seats,
equivalent to 72,000 jobs.

Borja said that while the call-center sector will continue to grow
robustly, it would soon be outshone by other segments of the
business process outsourcing industry such as medical
transcription, engineering, animation and software development.

http://sg.biz.yahoo.com/050824/15/3ugd5.html
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Mediweb Infotech Pvt. Ltd. All cited articles are copyright of
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Thank you for your interest in MT India!

The MTIndia Team
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