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May 28, 2005

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NASSCOM ITES-BPO Conclave

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Dear Friends,

'Global Leadership and Operational Excellence' will be the theme
for the seventh annual NASSCOM ITES-BPO Strategy Summit, to be held
at Bangalore on June seven and eight.

Prominent ITES-BPO CEOs expected to attend the summit included
Akshaya Bhargava-Progeon, Ananda Mukherjee- ICICI Onesource, Atul
Kunwar-eFunds International, Dan Sandhu- Vertex, Jaswinder
Ghumman-Convergys, Jerry Rao-Mphasis, P V Kannan- 24x7 Customer and
Raman Roy-Wipro BPO.

NASSCOM President Kiran Karnik said the Indian ITES-BPO sector
continued to grow, witnessing high levels of activity and
increasingly adding higher value-added activities like Knowledge
Process Outsourcing. ''The ITES-BPO exports are estimated to have
reached $ 5.1 billion in 2004-05,'' he added.

He said ''the industry today is set for the next level of success
and expansion. The focus will be on customer service, change
management and operational excellence. The summit this year will
provide a platform for both third-party and captive vendors to
probe and dwell upon the issues and challenges for securing global
leadership.'' Key international speakers at the event included
Cathy Tornbohm, Principal Analyst, BPO Europe, Gartner, Cliff Mooe,
COPC, Ernest Cu, Chief Executive Officer, SPI Technologies and
Christine Tully, British Telecom.

The event would feature two exclusive platforms for the CEOs and
the operational heads. Besides the CEO conclave, the topics for
other sessions included examining the business impact of domestic
policy and regulations, security and data privacy: raising the bar,
managing investor expectations, from BPO to BTO, defining metrics
for customer service delivery and sustaining the skill pool
advantage.

Details at:
http://www.nasscom.org/nasscomites/default.asp

Ciao!

Maj (Dr) Amit Chatterjee, SM
Strategist / Founder ~ mailto:amit@...
MT India ~ www.mtindia.org
"The Community of MT Professionals"

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Senior MT/Proofreader. Minimum 5 years experience in medical
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contactus@....

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NEWS AND VIEWS :
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1) MTs Made in the USA

Fletcher Allen Health Care, Vermont's largest hospital located in
Burlington, has been adamant about its intentions to cease sending
their medical transcription work to outsourcing companies utilizing
an offshore workforce. With all 20 graduates now successfully
employed at the facility, by all accounts, their efforts appear
successful.

When the program was first announced last April, Vermont HITEC was
overwhelmed with applicants-737 would-be students applied to fill
the slots of the 20 qualifying Vermont residents to be enrolled in
an 8 month training program paid for through state funding, along
with money from the hospital and Vermont HITEC. The training
entailed a 16-week online instructional session, followed by a
14-week internship at the hospital.

Still, it was a significant investment for the hospital. Fletcher
Allen contributed approximately $150,000, in addition to the
Vermont Workforce Education and Training Fund's $70,000
contribution and Vermont HITEC's outlay of $10,000. Looking back,
"It might have been cheaper for us to outsource all of our
transcription at a lower line rate, but to keep costs down, many of
these companies have to send the work overseas and we don't want to
do that," said Provost.

And there are no regrets. "We wanted to make this investment and
know that it would pay off in the long run," said Provost. "Now we
don't have to worry about where the work is going."

http://health-information.advanceweb.com/common/Editorial/Editorial.aspx?CC=5394\
3

2) MedQuist's CodeRunner(TM) Shortens the Coding Process

MedQuist Inc.announced the release of CodeRunner, the industry's
only computer-assisted, remote coding solution providing both
coding technology and professional services. Available as a remote
coding system since 2002, CodeRunner now completely integrates
computer-assisted coding (CAC), document imaging and expert coding
services, shortening the coding process and dramatically improving
coders' productivity.

"This combination of computer-assisted coding with remote coding is
the next step in the industry. With CodeRunner, transcription and
voice recognition files are transformed from static documentation
to active data files for the entire organization," says Terry
Cameron, MedQuist's senior vice president of Marketing. "Once the
Natural Language Processing (NLP) engine 'reads' the documents,
codes are stored for computer-assisted coding and, ultimately, data
mining. Transcription becomes a valuable asset instead of a
dead-end process."

With CodeRunner, coders become auditors instead of researchers, and
as a result, they are significantly more productive. CodeRunner
also provides Health Information Management directors with greater
control over the coding process, helps take the stress out of
medical record audits and raises the value of transcription.

http://www.prnewswire.com/cgi-bin/stories.pl?ACCT=109&STORY=/www/story/05-23-200\
5/0003683407&EDATE=

3) Computerized Physician Order Entry System Does Not Reduce
Medical Errors in Utah VA Hospital

A high rate of medical errors in prescription drug ordering, dosage
and monitoring can persist at hospitals that use computerized order
entry systems. In the study, conducted at the Veterans
Administration Healthcare System in Salt Lake City, lead researcher
Jonathan Nebecker and colleagues analyzed electronic records of 937
patients admitted to the hospital over a 20-week period in 2000.
Ninety percent of patients at VA hospitals are males who tend to be
older and sicker and have lower incomes than patients at other
facilities. According to the study, 27% of adverse events related
to prescription drugs were caused by medical errors. Of those, 61%
occurred in ordering prescriptions, 25% during monitoring, 13% in
administering drugs and 1% in dispensing medications. Researchers
found no errors related to the transcription of prescriptions.

"People on the one hand expect computers to solve all problems.
They eliminated transcription problems, but the program was not
designed to detect problems with drug choice and dosing."

http://www.medicalnewstoday.com/medicalnews.php?newsid=25222

4) Prospects for the Philippine economy and Philippine-American
relations

The government is instituting more measures to make the Filipino
ICT workforce even more competitive. A human resource development
program will ensure a steady supply of qualified executives and
workers in the five ICT services priority areas of contact centers,
animation and software, medical transcription, business process
outsourcing (BPO), and engineering and design. In fact, our
Philippine ambassador to the US mentioned that we are competitive
with any country in Asia but we need to improve our marketing
capabilities in promoting our IT capabilities.

In medical transcription we have 30 companies, employing 3,000
medical professionals, and a transcription accuracy rate of
98%-99%.

http://www.mb.com.ph/OPED2005052835588.html

5) Outsourcing swindle

Information Technology is providing not just a cutting edge to the
economy, it is breaking new frontiers in crime. Today, we look at a
simple - but devastating fraud - that unscrupulous fly-by-night
operators are perpetrating on unsuspecting companies hoping to tap
into the infotech boom.

The method is simple. The fraudsters claim to have grabbed
substantial BPO work from an Indian or overseas client - who does
not exist in reality. Then they dupe Indian companies who are
"sub-contracted" the work. Databases are provided a sumptuous
advance from the duped companies. Once the work is completed, it is
rejected on flimsy grounds and crooks refuse to return sureties or
simply vanish.

In one such case, the economic offences wing (EOW) received a
complaint from a firm called M/s Shivam Institute of Medical
Transcription alleging it had been cheated by a Bangalore-based
company called M/s Maithry Infotech.

http://economictimes.indiatimes.com/articleshow/1127338.cms

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P. S. Would you like to share this newsletter with your friends
or post it on your site? Please do! But also be sure to read
below:

All original content of this newsletter is © Copyright 1998-2005
Mediweb Infotech Pvt. Ltd. All cited articles are copyright of
their authors and/or respective publications. Please feel free to
share this newsletter with your friends or post it on your site
as long as it is left intact with all links unchanged and this
notice.

Thank you for your interest in MT India!

The MTIndia Team
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