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04 Dec 2004
***********************************************************
ADVERTISEMENT:
****************
HealthScribe India is looking for Medical Transcriptionists
Employee Benefits:
Include an excellent career growth opportunity, attractive remuneration
package including free food, transportation, medical/accident insurance
cover, and all statutory benefits.
* Experienced MTs have the opportunity to work from home.
* Experienced MTs will be paid a joining bonus of Rs. 10,000 on joining
HealthScribe. This is in addition to regular salary and line incentives.
* Outstation Experienced MTs will be paid Rs. 3000 pm for 2 months towards
accommodation.
Click here for details:
http://www.mtindia.org/advt.html
Or email to healthscribe@...
********************************************************
The Baloch Syndrome
********************************************************
Dear Friends,
Ms. Baloch did prove one thing by her misadventure: that HIPAA though widely
talked about is being very poorly implemented by many small and individual
outfits.
More specifically:
a) Absence of written contracts.
b) Lack of basic security protocols (I still see physicians emailing their
dictations without encryption, FTP file transfer through non secure servers,
lacking authentication procedures...).
c) Ensuring return/destruction of data after the work is done.
d) Poor awareness or inertia by the CE in attempting to address the above.
With the above predisposing factors present, it takes non payment of bills
to manifest as a full blown case of Baloch Syndrome. Non payment can be full
or part (with penalty clauses, line definition etc... added or changed on
receipt of invoice, to significantly diminish the billing amount).
Though such cases are not unheard of in the local US population, the
offshore industry is highly susceptible, because of two factors:
a) It is almost impossible for a small Indian MTSO with no US presence, to
recover unpaid bills by legal recourse, especially in the absence of written
contracts.
b) It would be very difficult to enforce privacy offshore, again in the
absence
of written contracts.
The above can be further compounded when either entity threatens to fold up,
and throws caution to the wind. Beware of the person who has got nothing to
lose!
Unfortunately, the situation is in the hands of unscrupulous sub contractors
(as in the Baloch case), and desperate service providers trying to recover
money for work delivered. Finding a treatment is going to be a daunting
task. And unless the etiological factors can be eliminated, both in the US
as well as offshore, we will be experimenting with placebo therapy.
++++++++++++++++++++++++++++++++++++
To participate in the Coffee Break XVI, click here now:
http://www.mtindia.org/jobs/
++++++++++++++++++++++++++++++++++++
Ciao!
Dr Amit Chatterjee, SM
Strategist / Founder ~ mailto:amit@...
MT India ~ www.mtindia.org
"The Community of MT Professionals"
***********************************************************
NEWS AND VIEWS :
*****************
1) Medical transcription major plans expanding Kolkata unit
Infovision Software, a medical transcription company, plans to invest Rs 100
crore in phases to set up its integrated ITeS facility in Kolkata.
"We plan to recruit around 500 trained medical transcriptionists by March
next year. Around 2,000 people will be employed over the next three years at
the Mumbai and Calcutta centres," said Moitreyee Singh Roy, director of
Infovision. At present, the company has 550 employees, of which 325 are into
medical transcription.
"We have targeted a turnover of Rs 50 crore for the medical transcription
business over the next three years," says Singh Roy. "With the
diversification, the turnover is expected to go up to Rs 100 crore." The
current turnover stands at Rs 20 crore, with medical transcription
contributing Rs 660 lakh in 2004.
Infovision has acquired 2 acres of plot in Calcutta, which is now under
litigation with the state government. The Calcutta Metropolitan Development
Authority says they need the land for infrastructure development purposes."
Singh Roy said the company will appeal to the Supreme Court. "However, the
expansion plans will go ahead irrespective of the judgement. We will
definitely set up the facility in Calcutta."
Singh Roy also expressed concern at the lack of skilled manpower in the
country. It is estimated that there is a demand for around 50,000 medical
transcriptionists in the country, while the available manpower is only
12,000.
"We request the state government to ensure that education in the English
language is taken to the grassroots level. No special skill, except an
ability to comprehend English, is required to qualify as a medical
transcriptionist," explains Singh Roy. "The remaining skills like operating
a computer, typing and medical jargon are all taught through the training
course."
"There is now a shortage of qualified medical transcriptionists in the US,
which is expected to increase drastically as demand grows at double-digit
rates. The shortage will be nearly 100,000 medical transcriptionists by
2004-end and India is the destination to fill this void."
http://www.telegraphindia.com/1041130/asp/business/story_4064581.asp
http://www.rediff.com/money/2004/nov/29jobs.htm
http://timesofindia.indiatimes.com/articleshow/940596.cms
2) Acusis Strengthens Customer Partnerships During India Site Visit
Acusis(R), a leading provider of outsourced medical transcription services,
recently hosted a customer site visit in India. The visit was part of an
initiative to make customers aware of the commitment Acusis has made to
follow best business practices and the extensive effort that is made to
ensure every transcribed file exceeds customer expectations.
Chief Information Officer, Terry Daly, Arizona Medical Clinic and Director
of Clinical Operations, Margi McIntyre, University of Nevada School of
Medicine accompanied a small team of Acusis associates on an expedition to
the cities of Chennai, Mysore, Bangalore and New Delhi. Daly and McIntyre
experienced first hand the highly selective recruiting process involved in
the hiring of each new associate, met the transcriptionists who transcribed
their files everyday and praised the Acusis quality processes.
"The training of the Acusis India team is very clear. The associates support
one another in a very strong system that produces a high quality product,"
commented McIntyre, adding "I am impressed with the connectedness the
transcriptionists feel to their dictators and their patients. They feel
fully responsible for protecting the privacy of the patient."
According to Daly, the recruitment process is far more competitive than that
of the United States. "The quality control process begins in the hiring
stage. This is the first step that ensures the product sent to us contains
very few errors. The organization is geared towards quality, which is
visible through the motivational signs posted throughout the building. I
believe they have higher standards than what we have in the US," said Daly.
The customers were randomly chosen from a drawing at the Acusis Innovators'
Summit in February of 2004.
http://home.businesswire.com/portal/site/google/index.jsp?ndmViewId=news_view&newsId=20041130005533&newsLang=en
3) "e-Services Philippines," ITES expo fair
Undersecretary Elmer Hernandez said foreign investors were scouting for more
joint ventures in the IT sector, and urged Philippine IT companies to
improve competencies in order to attract investors.
The government's Center for International Trade Expositions and Missions has
announced that "e-Services Philippines," the country's biggest IT-enabled
services (ITES) and outsourcing expo would be held in February.
The trade fair will feature ITES providers in six key areas: animation,
business process outsourcing, contact centers, medical transcription,
software development, and engineering and design.
http://money.inq7.net/topstories/view_topstories.php?yyyy=2004&mon=12&dd=01&file=2
4) HR BPO the next big thing
After customer care services and medical transcription, outsourcing of human
resource services or HR BPO is emerging as next big opportunity for Indian
BPOs with the global market in this segment estimated at $40-60 billion per
annum, experts said on Monday.
"HR BPO comes to about 33 per cent of the outsourcing pie. India has immense
potential as more than 80 per cent of Fortune 1000 companies will discuss
offshore BPO as a way to cut costs and increase productivity," said V
Chandrasekaran, co-founder of Secova eServices, the first Indian HR BPO.
Sensing the potential, global BPO players including Fidelity, Exult and
Hewitt have begun setting up operations in India. However, most HR BPO
players have not leveraged the offshore advantage as yet, he told PTI.
Research firm Gartner has forecast HR BPO to reach $51 billion and represent
39 per cent of all BPO revenue by 2004-end. "Payroll and benefits services
are the most popular in HR BPO and are driving the growth of the market,"
said an analyst with Gartner.
http://economictimes.indiatimes.com/articleshow/930961.cms
5) iMedX to invest $2 m to ramp up India ops
US-based iMedX, a healthcare services solutions provider, has decided to put
in $ two million to ramp up its back office operations in India. The company
also has plans to increase the present headcount of 50 to 150 in its
Hyderabad and Pune offices over the next 12-month period.
The company's flagship product iMedX Transcribe acts as an individual
platform integrating various applications like medical transcriptions,
medical records, billing, coding and practice management. "Presently, there
are products for all the applications that work independently, but our
extended arm concept integrates all these applications on a single platform
there by easing operations," added Sharma.
Explaining further, he said, "This product is more scalable, reliable and
secure. It attempts to give a new look to hitherto time consuming home
medical transcription business where, the recorded inputs of the medical
practitioner are taken home, keyed into the system and the prints out would
be handed over to the concerned person only a day or two later. This product
enables the transcriptionists to directly send them online thereby saving
time."
"The one-year-old product already has 1,000 registered customers in the US
of which 400 are active clients. The total health care BPO in the US is
around $30 billion with $10 billion constituting medical transcription
business and $20 billion of BPO business. We are targeting a 100 percent
market share as there is no such competing product in the market on the same
standards," informed Sharma.
http://www.ciol.com/content/news/Investment/2004/104111902.asp
++++++++++++++++++++++++++++++++++++++
P. S. Would you like to share this newsletter with your friends
or post it on your site? Please do! But also be sure to read
below:
All original content of this newsletter is © Copyright 1998-2004
Mediweb Infotech Pvt. Ltd. All cited articles are copyright of
their authors and/or respective publications. Please feel free to
share this newsletter with your friends or post it on your site
as long as it is left intact with all links unchanged and this
notice.
Thank you for your interest in MT India!
The MTIndia Team
----------------------------------------------------------------
Please DO NOT reply to this mail id to unsubscribe
To subscribe, send an email to:
MTIndia-subscribe@yahoogroups.com
04 Dec 2004
***********************************************************
ADVERTISEMENT:
****************
HealthScribe India is looking for Medical Transcriptionists
Employee Benefits:
Include an excellent career growth opportunity, attractive remuneration
package including free food, transportation, medical/accident insurance
cover, and all statutory benefits.
* Experienced MTs have the opportunity to work from home.
* Experienced MTs will be paid a joining bonus of Rs. 10,000 on joining
HealthScribe. This is in addition to regular salary and line incentives.
* Outstation Experienced MTs will be paid Rs. 3000 pm for 2 months towards
accommodation.
Click here for details:
http://www.mtindia.org/advt.html
Or email to healthscribe@...
********************************************************
The Baloch Syndrome
********************************************************
Dear Friends,
Ms. Baloch did prove one thing by her misadventure: that HIPAA though widely
talked about is being very poorly implemented by many small and individual
outfits.
More specifically:
a) Absence of written contracts.
b) Lack of basic security protocols (I still see physicians emailing their
dictations without encryption, FTP file transfer through non secure servers,
lacking authentication procedures...).
c) Ensuring return/destruction of data after the work is done.
d) Poor awareness or inertia by the CE in attempting to address the above.
With the above predisposing factors present, it takes non payment of bills
to manifest as a full blown case of Baloch Syndrome. Non payment can be full
or part (with penalty clauses, line definition etc... added or changed on
receipt of invoice, to significantly diminish the billing amount).
Though such cases are not unheard of in the local US population, the
offshore industry is highly susceptible, because of two factors:
a) It is almost impossible for a small Indian MTSO with no US presence, to
recover unpaid bills by legal recourse, especially in the absence of written
contracts.
b) It would be very difficult to enforce privacy offshore, again in the
absence
of written contracts.
The above can be further compounded when either entity threatens to fold up,
and throws caution to the wind. Beware of the person who has got nothing to
lose!
Unfortunately, the situation is in the hands of unscrupulous sub contractors
(as in the Baloch case), and desperate service providers trying to recover
money for work delivered. Finding a treatment is going to be a daunting
task. And unless the etiological factors can be eliminated, both in the US
as well as offshore, we will be experimenting with placebo therapy.
++++++++++++++++++++++++++++++++++++
To participate in the Coffee Break XVI, click here now:
http://www.mtindia.org/jobs/
++++++++++++++++++++++++++++++++++++
Ciao!
Dr Amit Chatterjee, SM
Strategist / Founder ~ mailto:amit@...
MT India ~ www.mtindia.org
"The Community of MT Professionals"
***********************************************************
NEWS AND VIEWS :
*****************
1) Medical transcription major plans expanding Kolkata unit
Infovision Software, a medical transcription company, plans to invest Rs 100
crore in phases to set up its integrated ITeS facility in Kolkata.
"We plan to recruit around 500 trained medical transcriptionists by March
next year. Around 2,000 people will be employed over the next three years at
the Mumbai and Calcutta centres," said Moitreyee Singh Roy, director of
Infovision. At present, the company has 550 employees, of which 325 are into
medical transcription.
"We have targeted a turnover of Rs 50 crore for the medical transcription
business over the next three years," says Singh Roy. "With the
diversification, the turnover is expected to go up to Rs 100 crore." The
current turnover stands at Rs 20 crore, with medical transcription
contributing Rs 660 lakh in 2004.
Infovision has acquired 2 acres of plot in Calcutta, which is now under
litigation with the state government. The Calcutta Metropolitan Development
Authority says they need the land for infrastructure development purposes."
Singh Roy said the company will appeal to the Supreme Court. "However, the
expansion plans will go ahead irrespective of the judgement. We will
definitely set up the facility in Calcutta."
Singh Roy also expressed concern at the lack of skilled manpower in the
country. It is estimated that there is a demand for around 50,000 medical
transcriptionists in the country, while the available manpower is only
12,000.
"We request the state government to ensure that education in the English
language is taken to the grassroots level. No special skill, except an
ability to comprehend English, is required to qualify as a medical
transcriptionist," explains Singh Roy. "The remaining skills like operating
a computer, typing and medical jargon are all taught through the training
course."
"There is now a shortage of qualified medical transcriptionists in the US,
which is expected to increase drastically as demand grows at double-digit
rates. The shortage will be nearly 100,000 medical transcriptionists by
2004-end and India is the destination to fill this void."
http://www.telegraphindia.com/1041130/asp/business/story_4064581.asp
http://www.rediff.com/money/2004/nov/29jobs.htm
http://timesofindia.indiatimes.com/articleshow/940596.cms
2) Acusis Strengthens Customer Partnerships During India Site Visit
Acusis(R), a leading provider of outsourced medical transcription services,
recently hosted a customer site visit in India. The visit was part of an
initiative to make customers aware of the commitment Acusis has made to
follow best business practices and the extensive effort that is made to
ensure every transcribed file exceeds customer expectations.
Chief Information Officer, Terry Daly, Arizona Medical Clinic and Director
of Clinical Operations, Margi McIntyre, University of Nevada School of
Medicine accompanied a small team of Acusis associates on an expedition to
the cities of Chennai, Mysore, Bangalore and New Delhi. Daly and McIntyre
experienced first hand the highly selective recruiting process involved in
the hiring of each new associate, met the transcriptionists who transcribed
their files everyday and praised the Acusis quality processes.
"The training of the Acusis India team is very clear. The associates support
one another in a very strong system that produces a high quality product,"
commented McIntyre, adding "I am impressed with the connectedness the
transcriptionists feel to their dictators and their patients. They feel
fully responsible for protecting the privacy of the patient."
According to Daly, the recruitment process is far more competitive than that
of the United States. "The quality control process begins in the hiring
stage. This is the first step that ensures the product sent to us contains
very few errors. The organization is geared towards quality, which is
visible through the motivational signs posted throughout the building. I
believe they have higher standards than what we have in the US," said Daly.
The customers were randomly chosen from a drawing at the Acusis Innovators'
Summit in February of 2004.
http://home.businesswire.com/portal/site/google/index.jsp?ndmViewId=news_view&newsId=20041130005533&newsLang=en
3) "e-Services Philippines," ITES expo fair
Undersecretary Elmer Hernandez said foreign investors were scouting for more
joint ventures in the IT sector, and urged Philippine IT companies to
improve competencies in order to attract investors.
The government's Center for International Trade Expositions and Missions has
announced that "e-Services Philippines," the country's biggest IT-enabled
services (ITES) and outsourcing expo would be held in February.
The trade fair will feature ITES providers in six key areas: animation,
business process outsourcing, contact centers, medical transcription,
software development, and engineering and design.
http://money.inq7.net/topstories/view_topstories.php?yyyy=2004&mon=12&dd=01&file=2
4) HR BPO the next big thing
After customer care services and medical transcription, outsourcing of human
resource services or HR BPO is emerging as next big opportunity for Indian
BPOs with the global market in this segment estimated at $40-60 billion per
annum, experts said on Monday.
"HR BPO comes to about 33 per cent of the outsourcing pie. India has immense
potential as more than 80 per cent of Fortune 1000 companies will discuss
offshore BPO as a way to cut costs and increase productivity," said V
Chandrasekaran, co-founder of Secova eServices, the first Indian HR BPO.
Sensing the potential, global BPO players including Fidelity, Exult and
Hewitt have begun setting up operations in India. However, most HR BPO
players have not leveraged the offshore advantage as yet, he told PTI.
Research firm Gartner has forecast HR BPO to reach $51 billion and represent
39 per cent of all BPO revenue by 2004-end. "Payroll and benefits services
are the most popular in HR BPO and are driving the growth of the market,"
said an analyst with Gartner.
http://economictimes.indiatimes.com/articleshow/930961.cms
5) iMedX to invest $2 m to ramp up India ops
US-based iMedX, a healthcare services solutions provider, has decided to put
in $ two million to ramp up its back office operations in India. The company
also has plans to increase the present headcount of 50 to 150 in its
Hyderabad and Pune offices over the next 12-month period.
The company's flagship product iMedX Transcribe acts as an individual
platform integrating various applications like medical transcriptions,
medical records, billing, coding and practice management. "Presently, there
are products for all the applications that work independently, but our
extended arm concept integrates all these applications on a single platform
there by easing operations," added Sharma.
Explaining further, he said, "This product is more scalable, reliable and
secure. It attempts to give a new look to hitherto time consuming home
medical transcription business where, the recorded inputs of the medical
practitioner are taken home, keyed into the system and the prints out would
be handed over to the concerned person only a day or two later. This product
enables the transcriptionists to directly send them online thereby saving
time."
"The one-year-old product already has 1,000 registered customers in the US
of which 400 are active clients. The total health care BPO in the US is
around $30 billion with $10 billion constituting medical transcription
business and $20 billion of BPO business. We are targeting a 100 percent
market share as there is no such competing product in the market on the same
standards," informed Sharma.
http://www.ciol.com/content/news/Investment/2004/104111902.asp
++++++++++++++++++++++++++++++++++++++
P. S. Would you like to share this newsletter with your friends
or post it on your site? Please do! But also be sure to read
below:
All original content of this newsletter is © Copyright 1998-2004
Mediweb Infotech Pvt. Ltd. All cited articles are copyright of
their authors and/or respective publications. Please feel free to
share this newsletter with your friends or post it on your site
as long as it is left intact with all links unchanged and this
notice.
Thank you for your interest in MT India!
The MTIndia Team
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