hi, Roxanne!

I have had this situation from time to time in my office, though less now
than in previous years. When it seems to be happening, I make it a habit to
call and confirm appointments the day before. This reminds the forgetful ones
and otherwise gives them an opportunity to change if necessary.

Be well.................Nancie


In a message dated 2/4/2009 7:54:36 P.M. Eastern Standard Time,
rhiguera@... writes:




I have a fairly high percentage of clients who don't show up for their
first sessions. Not only am I losing the time while I sit waiting, but
I also lose any prep time and the hourly room rent. Naurally, I'd like
to take steps to keep this from happening. If they would at least call
and cancel, I could cancel my reservation of the room. What do you say
to potential clients that prevents no shows?

Roxann Higuera





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